We chose this hotel because of the high ratings BUT we had a really bad experience.
1. They charged my credit card when I made the reservation WITHOUT TELLING ME.
2. On top of that, they charged my credit card TWO TIMES for the room. It took three calls to get them to issue a credit.
3. Then they tried to charge me again when I checked out of the room today!
4. They ran out of food and coffee during breakfast even though they knew the number people registered in the hotel.
5. The room key failed three times during our three-day stay because of a faulty card reader. One clerk admitted that they had repeated problems with room 130.
6. Several of the TV channels listed on the room card are not available. Don't know why.
7. Housekeeping did not make up our bed until after 4pm on second day.
8. Only one person on staff said "I'm sorry".
9. They have a digital, automatic pancake making machine that malfunctioned on first day.
10. Swimming pool was nice BUT it's located outside on the west side of hotel in the broiling afternoon and evening Texas sun.
We usually stay at the Best Western in Glen Rose. They were full this weekend. Now we know why.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express & Suites in Glen Rose, Texas. Located on the outskirts of Dallas and Fort Worth, Glen Rose is rich in family fun and relaxation. The Holiday Inn Express & Suites - Glen Rose is located in the heart of this charming town and is close to all its attractions and businesses. Leisure travelers will find the hotel is close to prehistoric sites and archaeological digs such as Dinosaur Valley State Park, featuring some of the best preserved dinosaur tracks in the world. The Park also offers hiking and biking trails. Nearby Dinosaur World has over 100 life-size dinosaur statues. Enjoy Fossil Rim Wildlife Center with over 1,000 animals from 50 different species, roaming free in a natural habitat on more than 1,700 acres. Squaw Valley Golf Course, across from the hotel, has two 18-Hole Championship Courses. Business travelers will appreciate that we are just minutes away from the Somervell Expo Center, which hosts a number of Livestock Shows, Equestrian Events, Rodeos and conventions throughout the year. Also close by are Glen Rose schools, Glen Rose Medical Center, and the Comanche Peak Power Plant. Our beautifully appointed hotel offers you free high-speed Internet access throughout the hotel. A free hot breakfast is served in the Great Room every morning. With many unexpected amenities, there is no reason you shouldn't Stay Smart at the premiere hotel in Glen Rose, TX with Traditional Texas Hospitality. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Expedia, Hotwire, Hotels.com, Travelocity, Orbitz, TripOnline SA, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Holiday Inn Express Hotel & Suites - Glen Rose reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hotel And Suites - Glen Rose
- Holiday Inn Glen Rose