We have been several times and every time the giraffes have been out. When we pulled up and they were all penned up I called to see when they would be out so we could pull over and wait. The lady on the phone was extremely short with me and said they are penned up for months at a time and when I asked which months she said she didn't know. I have searched their website and can't find an explanation. There is a car sitting and watching the area...we saw it on our first pass and then after the gift shop/petting area. It would be nice if they would at least explain when you call and ask or post a notice so we understand why. The giraffes are the highlight and I think guests should be informed. Very disappointed kids!!
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