When I first booked the room over a month ago, I explicitly explained that we had a dog that is a diabetic and has to go out to pee a lot and is also blind. I requested a room on the bottom floor and whoever booked my reservation (a female during the day shift) said she would put that in the notes. I even called to confirm we still had a reservation 3 days before we arrived and reminded them we had a dog. I did not say anything about a room on the bottom floor but was assured that we would be placed on the back side where the apartments are. That was fine. When we arrived, the desk clerk was a lady in her late 40's to 50's with long dark hair. She explained where our room was and I said, "It's not on the bottom floor?" She told us it was on the second floor. I explained what issues we had with our dog and she still said it was on the second floor then proceeded to explain where the pet area was. I tried to tell her that our dog has to go out very frequently and in the middle of the night and that as soon as his feet hit the grass he would pee. She said we could pick him up and carry him to the pet area (we were in room 228 which is the last room on the top floor and around the corner from the stairs). Our dog weighs 42lbs. Carrying him up and down the stairs is not an option for us. I have a disability with blood pressure. She was businessly friendly, but not at all helpful or sympathetic. We really did love the size of the room and the location, but would've been much more satisfied if it had been on any bottom floor. There were other people with dogs on the bottom floor and I dare say they did not meet the special needs that we did. I understand that rooms get filled up and people are placed wherever they can be placed, but I made the reservations over a month ago and specifically stated what I needed. If we ever come back to Rockwall, and we would love to, we would enjoy coming back to this hotel due to the convenience, the price, and we really liked it, but it would be hard to trust that our needs would be met like we had asked. Also, we were up late and were tired and there was no "Do Not Disturb" sign to hang outside the door and we were awaked every morning by 9:40 by housekeeping wanting to clean the room. We didn't ask for that, but were happy it was done after we came back later that day. It would really be nice if they had notes saying who was leaving and who was staying so they didn't wake them up early wanting to clean. There was no need for that when we really needed to sleep.
- Official Description (provided by the hotel):
- This Dallas area hotel offers extra amenities to ensure a pleasant stay! The Best Western Lakeview Inn provides a quiet respite from the busy streets of Dallas. This pet-friendly hotel is especially popular for area sporting events and corporate guests. The Lakeview Inn features 46 beautiful rooms and mini-suites with large hot tub rooms. Extra amenities include free high-speed Internet, microwaves and refrigerators in every room. ... more less
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- Also Known As:
- Best Western Garland
- Garland Best Western