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“Excellent Stay/Experience”

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Super 8 Garland/Rowlett/East Dallas Area
Ranked #3 of 16 Hotels in Garland
Certificate of Excellence
Reviewed December 1, 2013

  • Stayed: November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Super 8
Thank mshoeb
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8garland, Manager at Super 8 Garland/Rowlett/East Dallas Area, responded to this reviewResponded December 4, 2013

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Reviews (258)
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201 - 207 of 258 reviews

Reviewed November 12, 2013

  • Stayed: November 2013, traveled as a couple
    • Value
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Review collected in partnership with Super 8
1  Thank Joseph L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8garland, General Manager at Super 8 Garland/Rowlett/East Dallas Area, responded to this reviewResponded November 18, 2013

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Reviewed October 29, 2013

My sister and I stayed at this hotel for one night, and while it was a nice hotel, we did have some issues with it. We arrived at the hotel around 1:30pm (check-in time is 2pm) and we had to wait for 5 minutes for someone to come to the desk (We kept saying "hello" but no on answered). There was a bell to ring, but it was not plugged in. We were told that our room might not be ready, but we could go up and check. So, we did, and it wasn't ready. I was a little mad, but we were early, so it didn't totally matter. We waited until a little after 2pm and went back up. Well, the room was still not ready, and it wasn't ready until after 2:15pm. The hotel did not seem busy at all, so I do not understand why we couldn't get a room that was actually ready.

The room was nice. It was big and it had a microwave and fridge. Our only problem with the room was that there was no wifi.

The next morning, we knew we had a long drive home, so we wanted to check out early. The lobby closed for the night and reopened at 7am. We started to leave our room at about 7:10am. We went downstairs and the lobby door was still locked. The lights were still off in the lobby as well. We walked outside the back door and went to the front lobby door; it was locked. We eventually had to use the phone they have just outside the inner lobby door to try to get someone to open the lobby. The free breakfast was also set to start at 7am, but nothing was ready. Good thing we weren't planning on staying for breakfast.

The hotel itself was really nice, but the staff and their lack of work and concept of time is what made our stay aggravating.

  • Stayed: July 2013, traveled with family
    • Value
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Thank twins8278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8garland, General Manager at Super 8 Garland/Rowlett/East Dallas Area, responded to this reviewResponded November 4, 2013

Dear Guest.
I truely apologize for your experience while you were checking in at the hotel, and also for the breakfast not being ready when you came to checkout. I wish I was able to pinpoint your exact stay so I could address the issues with the appropriate personnel, but thank you for letting us know on the areas where we did not perform.

Also, I do apologize that the wifi was down, but as of11/1/13, the latest secured wifi technology has been installed that can handle up to 900 devices at once along with much more bandwidth.

We hope you give us another try, next time you are in the Dallas/Garland area.

We are sorry about your experience, but we do greatly appreciate the feedback.

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Reviewed October 23, 2013

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Super 8
2  Thank William S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8garland, General Manager at Super 8 Garland/Rowlett/East Dallas Area, responded to this reviewResponded October 26, 2013

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Reviewed October 23, 2013

Ive been staying here for a few months and I've enjoyed every stay I've had. The breakfast is simple and good for a quick bite... Nothing fancy but I like it as well. The staff is always helpful and are very welcoming. I'd recommend this hotel to everyone. My girlfriend was picky and only wanted a couple specific rooms each time we stayed and they did accommodate us... Thank you so much for great stays!

Room Tip: Communicate any concerns, if any and they will take good care of you.
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  • Stayed: February 2013, traveled as a couple
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Thank Sergio T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8garland, General Manager at Super 8 Garland/Rowlett/East Dallas Area, responded to this reviewResponded October 26, 2013

Sergio,
Thank you for sharing your experience at the Super 8 Garland/Rowlett with the Tripadvisor community. We appreciate you telling everyone about our goal for excellent customer service. We hope to see you soon.

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Reviewed October 22, 2013

  • Stayed: October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank David D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8garland, General Manager at Super 8 Garland/Rowlett/East Dallas Area, responded to this reviewResponded October 26, 2013

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Reviewed October 15, 2013

Great stay on the Garland, TX Super 8. Although it is located right along Interstate 30 which meant traffic noise the accommodations were quite comfortable, friendly staff. Will definitely return on future visits to the area.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8garland, General Manager at Super 8 Garland/Rowlett/East Dallas Area, responded to this reviewResponded October 17, 2013

Thank you for your feedback. I am glad you enjoyed your stay at the Super 8 In Garland/Rowlett. And, I am super excited to hear that you will be coming back.... Thank you for sharing your experience.

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Additional Information about Super 8 Garland/Rowlett/East Dallas Area

Address: 252 W Interstate 30, Garland, TX 75043-6101
Phone Number:
Location: United States > Texas > Garland
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 16 Hotels in Garland
Price Range: $67 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Garland/Rowlett/East Dallas Area 2*
Number of rooms: 40
Official Description (provided by the hotel):
Welcome to the 100% Non Smoking - Super 8 in Garland, East Dallas. Conveniently located on the east side of Dallas with easy access to Interstate 30 and the George Bush Turnpike, we are just minutes away from area attractions, Mesquite Rodeo, Curtis Culwell Center, Rockwall, local businesses, restaurants and shopping. Our well appointed rooms provide modern amenities that cater to every kind of traveler. Expect to be impressed. ... more   less 
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