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“VERY BAD EXPERIENCE”

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Microtel Inn & Suites by Wyndham Garland/Dallas
Ranked #9 of 16 Hotels in Garland
Reviewed October 5, 2012

We book this motel earlier in the day online. When we arrived in the room it was messy, had a odor, and the appliances were dirty. We immediately went to the front desk and ask them to cancel our stay. Irrespective of our bad experience and the fact that we did not stay there, they will billed my card and refused to give a refund.

  • Stayed: October 2012, traveled as a couple
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Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank LINVAL R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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321 - 327 of 351 reviews

Reviewed October 1, 2012

Strange man coming in and outof hotel.also the clerk kept starring at my daughter so we left a day early didn't feel safe are blankets where dirty when we arrived. I will never come back. The room smelled of mold and cigerets and I had a none smoking room . I have never wrote a review on a hotel but I was so mad after my experience and I do not want another family to go through this

Room Tip: Don't come here please not safe
  • Stayed: September 2012, traveled with family
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Thank marie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2012

We were pleasantly surprised with the room and with its cleanliness considering the price. We did have a problem with bathroom door sticking and several overhead lights in the hall and desk area not working. We were visiting the Arboretum and Botanical Gardens and wanted someplace close at an affordable price. Not too impressed with the breakfast... the cream cheese wasn't on ice even though it said keep refrigerated and a communal jar of peanut butter was available rather than individual servings. But all in all for the price, the rooms were fine.

  • Stayed: September 2012, traveled with family
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Review collected in partnership with Microtel Inn & Suites by Wyndham
1  Thank THOMPSON B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2012

Price was average and the accommodation was equally average. The room and bathroom were generally clean, even though some of the sheets had visible stains on them. It is an okay place to stay for a very short trip. I would go back there if I have to. In fact this is the second time I am using this hotel.

  • Stayed: September 2012, traveled on business
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Review collected in partnership with Easytobook.com
1  Thank KEVIN P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2012

We stayed here last weekend, and had a great experience. The room was very clean, had plenty of space, and the staff was very helpful and friendly. Great location, close to bowling, and restaurants. There were some noisy people upstairs walking down the hallway pretty late, but we were able to go to sleep without having to go and complain. The breakfast was really good too.

Room Tip: They have some really nice suites for a great price that have a kitchenette setup and a jacuzzi!
  • Stayed: July 2012, traveled as a couple
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2  Thank deana_kay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2012

This was the most unwelcome hotel I have ever encountered. When I came into the hotel, there was no one at the front desk. Waited 5 minutes finally someone says I will be right out. I believe he was watching TV. My husband asked about some papers that he had to sign. The guy just looked at him no comment. There were not enough towels, the guy argues about what is a face towel and what is a hand towel. The sheets and towels were dirty looking. My Granddaughter found a bug by the air conditioner, the rug had stains on it. It had not been vacuumed. The free breakfast was a joke. A jar of peanut butter and a loaf of bread. Looked as if the person had run out to the store to pick some things. If we had not stayyed at a Microtel before this would have been the 1st and last one. This one is giving them a bad rep.

Room Tip: Don't go there period
  • Stayed: July 2012, traveled with family
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Thank von54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2012

I left this hotel 1 day early (gladly forfeiting my money) because it was that bad. The room smelled strongly of mold, body odor & cigarettes, a bug bit my hand in the middle of the night, the edges of the carpet had dirt & debris, and there were brown & yellow stains on the wall next to my bed. Then there was the x-rated movie theater right next door. My family in Dallas told me not to leave the hotel at night, because it's in one of the most dangerous areas of Dallas. (Unfortunately I didn't consult with them before choosing the hotel.)

Some additional random comments... They have a limited free breakfast (waffle maker, cereal, juices & coffee) in the small lobby. The area surrounding the hotel didn't LOOK bad (my family told me that even the worst areas around Dallas look surprisingly nice). I didn't see any questionable people around the hotel. The area around the hotel itself (500 ft or so) seemed quiet and safe (except for the porn theater of course). Hotel staff were fine; there was always someone at the front desk. There were 2 vending machines in the lobby, 1 for soda & water, 1 for snacks, but 1 wasn't working. There was a computer & printer in the lobby but there was no PDF reader on it so I wasn't able to print my airline boarding pass. Free wifi in the rooms worked well. Heat & a/c in the room worked fine but didn't mask the humid smelliness of the room. Shower was surprisingly clean, although a family member stayed at the same hotel (in a "suite") & said her shower didn't drain at all. There was rust & scum on the mirror in my bathroom. The workout facility by the elevator was small but seemed decent (I didn't go in or use the equipment but the door was glass so I peeked in). Room was quiet at night - I was grateful for that. Lighting was a bluish fluorescent & poorly located in the room. No restaurant or any other amenity onsite.

Overall, the bug in the night & the smell were enough to drive me away. Yuck!

  • Stayed: May 2012, traveled with family
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Thank Megan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Garland/Dallas

Address: 1901 Pendleton Dr, Garland, TX 75041-4841
Phone Number:
Location: United States > Texas > Garland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
Ranked #9 of 16 Hotels in Garland
Price Range: $64 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Garland/Dallas 2*
Number of rooms: 53
Reservation Options:
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Also Known As:
Microtel Inn And Suites Dallas Garland Hotel Garland
Microtel Garland
Garland Microtel
Microtel Hotel Dallas

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