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“Starting to go down hill.”

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Holiday Inn Garland
Ranked #6 of 15 Hotels in Garland
Dallas, Texas
Level Contributor
251 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
“Starting to go down hill.”
Reviewed February 29, 2012

My wife and I stayed here again. The first time we were here, it was great. I think because it was new. This time, it appears as its going downhill fast. It was much more dirty. The room had one bar of soap and needed a better cleaning after the last guest. Still no movie stations, nor can you purchase a movie as there is no online movie options. The cable is very limited. The hottub was low on water and cold for the whole time we were there. Being low on water, it would not function right. There was trash around the property that needed cleaned up. May just be a case of not enough help. Hate to see it. Hope it gets better.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mur018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, General Manager at Holiday Inn Garland, responded to this review, April 12, 2012
Dear Guest, First & Foremost I would like to thank you for your candid comments. We work diligently to maintain our standards however at times fail to meet guest expectations due to unforeseen circumstances or events beyond our control .We are little over a year old property and work hard with dedicated team of employees to meet our guest expectations from the Brand standard prospective.

Pertaining to the issues you had, Even though I could not verify any reason why your water was not hot enough as It should have been , as we have dedicated hot water boilers in each section of the property circulating hot water 24 /7 and we had no report for the time your stayed from any guest mentioning the same. But I did address the issue to our Chief Engineer, and I am afraid that you did not get movies on demand service but we will consider adding similar services in near future based on feedback from our valuable guests like you .
Hope you will give us another opportunity to serve in near future.

Thanks
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136 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • Russian first
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English first
Winston Salem, North Carolina
1 review
Reviewed February 20, 2012

This is the perfect place to book your next stay. The entire staff was warm, welcoming, kind, thoughtful, and professional. We had several rooms, in which each room was refreshing, very clean, and well decorated. My family and I loved the color scheme in our rooms and through out the entire hotel. They had hot coffee in the lobby area and fresh baked cookies in the afternoon. We had a large party staying there and congregating in the lobby downstairs was nice. We ate breakfast in the hotel restaurant each morning and the food and service was great. My family and I cannot say enough good things about this place. Thank you Holiday Inn of Garland for the accommodations!

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Betsy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at Holiday Inn Garland, responded to this review, February 22, 2012
Dear Guest , Its your Honest and candid reviews which make us thrive to perform even better . We appreciate you for choosing Holiday Inn @ Garland as your choice of hotel and will be more then glad to accommodate yourself and the group in near future.
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Longview, Tx
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 5, 2011

On the spur of the moment we decided to take a trip for a night out . Our daughter lives in Wylie but we wanted to spend some alone time while visiting ! This hotel was the right choice . The rooms were nicely appointed - the bathroom was a little tight but very nice. We didn't hear any noise (which was good !) All hotel staff were very nice & friendly. All in all a good experience.Also the price we got online was excellent .

Room Tip: Ask for rooms away from George Bush Hwy. & upper floors
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank queeni814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, General Manager at Holiday Inn Garland, responded to this review, November 9, 2011
Dear Guest , We appreciate your candid comments and assure you that every effort will be made to offer you consistent room quality and service and of course value for Money comes along with that
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Dallas, Texas
Level Contributor
251 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed October 9, 2011

My wife and I stayed here for 2 nights. We were very surprised and delighted. The rooms were spacious, clean, and well decorated. The beds were on the same comfort level as the Westin Heavenly beds. Fast free wireless. Microwave and frig. The room was very quiet. Couldnt here other people. Staff was very helpful and polite. Adequate fitness room. A nice touch also was a free washer and dryer in the room with the ice and soda machine. Bar and restaurant looked clean and nice tho we didnt use them. We were impressed with the indoor pool and hottub. We used this area allot. The only con I can talk about was there was no dvd player, no movie channels, and no pay movies.

Room Tip: Ask for a room close to the elevators wich will also put you close to the ice machine.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mur018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at Holiday Inn Garland, responded to this review, October 10, 2011
Dear Guest thank you for your valuable comments. We really appreciate you for staying with us.. We take lot of pride in maintaining high standards and offering same consistency for room quality and amenities each time you visit holiday Inn at Garland. Thank you.
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Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2011

Everything from the price, customer service, breakfast buffet, lounge area, indoor swimming pool was fantastic!!!! Great location with both shopping and restaurants nearby!!!

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Awky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, General Manager at Holiday Inn Garland, responded to this review, October 1, 2011
We thank you for your valuable time and comments ,we take this opportunity to assure you that we will do everything to not only meet but exceed your expectations.
Thanks
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San Antonio, Texas
2 reviews
Reviewed August 4, 2011

Room was nice and very clean. Great location for the surrounding area. Would recommend this hotel to anyone. Great ribs and beer at the bar.

Room Tip: Stayed on the 4th floor and it was quiet.
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  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank johnchavez45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, General Manager at Holiday Inn Garland, responded to this review, October 1, 2011
Dear Guest, as much as we pride our rooms ,We can not tell you how much special our Wild fire bar & grill food is. We make sure that you get the best selection of wine & beer to complement your steak and Burger .Would Love to see you back.
Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, Texas
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 18, 2011

Thanks for the the great service and the nice rooms. We are a traveling softball team and we were all very please with all of the rooms but, most of all the service staff from the front desk, food servers to housekeeping. You can't ask for a better place the this one. Thanks to all of you!!!!

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank NZXG02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, General Manager at Holiday Inn Garland, responded to this review, October 1, 2011
Dear Guest, Thank you for your wonderful comments. I want to assure you that your experience of our hospitality will be same on each of your visit. Thanks once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Garland

Property: Holiday Inn Garland
Address: 5110 N President George Bush Hwy, Garland, TX 75040-2795
Phone Number:
Location: United States > Texas > Garland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #6 of 15 Hotels in Garland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Garland 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Holiday Inn Garland Hotel Garland

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