The location was close to the restaurants & right across the street frim Sonic & Wal-Mart. But the rooms & service left a lot to be desired. We stayed for a week & were told that our stay would include daily maid service (but only one day that they would change of sheets - standard practice. No problem, right?). The ONLY time a maid came was when the sheets were changed. Then they didn't even change the sheets on my childrens' bunkbeds, they only changed the main bed (which was angled in such a way that only one person could walk by at a time to get to the closet) the safe in the closet was missing the key. We did NOT call about that because there was a sign stating that if the key is missing then we would have to pay a fine. The shower was so short that it only came up to my shoulder (I am 5'7") and the there is NO WAY adults could sleep in the bunkbed comfortably, my 10 & 11 yr old were cramped feeling. Our room did have a (Sideways!!) View of the ocean … a better view of WalMart's parking lot. The ONLY WAY to get a full view of the ocean is from a 2 bdrm room!! My parents and my sister's family stayed in one of those. The view & the room were much nicer, but my Dad's back hurt from the hard bed & my nephews (14 & 17) couldn't stand their bunkbed. In our room, the balcony and living room slanted down and there was not really enough room for the 4 of us in the living room/dining rm section to sit comfortably. When we booked the room we asked for no wicker furniture and were told that they couldn't guarantee what room we would receive as they don't assign rooms until the morning of check-in, on a first come basis. We would not be arriving until LATE but my parents arrived EARLY to make sure we could get rooms near each other. They were told that ALL rooms had only wicker furniture (my hubby is built like a 6'6" football linebacker! And I had expressed this concern to the reservationist before deciding on where we would stay, and was told that would be no problem) When I arrived late that evening I made SURE to check in and give the front desk MY card to pay for the room. It was upon check-in that I was told that there was a large group that would be there on the same side of the facility that our family was going to be there & yet no one had mentioned it during the numerous inquiry calls prior to reserving. It wasnt just a group, it was a LOUD party that met there annually & were granted full use of the pool on our side of the facilities ... if I didn't have young children I probably wouldn't have minded, but I had even made SURE that their pool would be open prior to booking. Well, the party they had was held AT the pool! Complete with drinking, music, and even couple "making out" in the pool. They do have another pool … located quite a ways away on the complete opposite side of the facility, and it was VERY crowded. We went to the beach instead and, thankfully, had fun despite having packed all the pool toys for the trip) Oh...about the maid service... I called the front desk to let them know that ALL our towels were dirty and the maid hadn't been coming. They didn't seem to care, in fact they told me that, if I needed towels that evening, I could "CARRY MY DIRTY TOWELS TO THEIR FACILITY UNDER THE MIDDLE OF THEIR FACILITY AND EXCHANGE THEM FOR CLEAN ONES?!?!) Upon checkout I again brought up how I wanted to make SURE that our stay was on MY debit card. I received a receipt for our stay ~ imagine my horror when my father found out that THEY had still charged HIS card! When he called the place they told him I'd have to call to approve, like I hadn't taken care of the situation! Then when I called they told me that it would take a few days for the matter to be cleared up & that I would have to call their bookkeeper back after the weekend to get it cleared up. They couldn't be sure I would receive a call back! And I was treated like it was MY fault despite having talked to 3 different employees to make sure that situation would not occur. We will NOT be staying there again. And, despite the way this review may sound, my family travels often and are NOT one to post negative reviews once the ituation has been resolved. This place needs new management, new facilities, new attitudes! However, the security guard WAS attentive & friendly.
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- Also Known As:
- The Victorian Condo-Hotel Resort And Conference Center
- Hawthorn Suites Galveston
- The Victorian Hotel Galveston
- Galveston Hawthorn Suites