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“Fun & Relaxing”

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The Tremont House A Wyndham Grand Hotel
Ranked #3 of 51 Hotels in Galveston
Certificate of Excellence
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2,095 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (244)
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Houston, Texas
Level Contributor
126 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 29, 2014

We visited the Tremont House on a Saturday evening after dinner and we are so happy we did, the lobby area has a bar that also has a pianist, and while we had our after dinner wine we were pleasantly surprise that we also had a bit of entertainment with the pianist. It was wonderful. the hotel is so cozy and modern at the same time and a true gem on the Stand.

Room Tip: Just a tip, but I would not choose a room on the 4th floor, the top floor has a great bar so there...
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank 22Hoteltraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGalveston, Guest Relations Manager at The Tremont House A Wyndham Grand Hotel, responded to this review, January 30, 2014
We are so pleased that you enjoyed your after dinner drinks in the Toujouse Bar at The Tremont House. We are excited to share that on your next visit, you can enjoy live jazz every Friday and Saturday from 6 to 10 p.m. We hope that you will stop in.
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Houston, Texas
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 27, 2014

I went for a girl's weekend, and everything about our stay was wonderful. The room we shared was nicer and larger than we expected. Check-in was fast and simple. We used the complimentary shuttle (just tip the driver) several times over the weekend. It was always fast, and the drivers were always friendly! But please keep in mind that we were there in January, so it was a slower weekend. They don't have their own pool, but the weekend was warm enough that we took advantage of the pool privileges at the Galvez. The hotel is walking distance to many restaurants and bars. I did not eat at the Tremont, but the 3 other ladies traveling with me went down for breakfast one morning. That were not satisfied with the quality of the food. They were large portions but only okay as far as quality and kind of expensive. Overall, I would definitely stay at this hotel again for the right price.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mnshort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGalveston, Guest Relations Manager at The Tremont House A Wyndham Grand Hotel, responded to this review, January 28, 2014
Thank you for the positive review on your girls weekend at The Tremont House. We are pleased that you were able to enjoy the pool at our sister property Hotel Galvez & Spa during your stay as well as our courtesy shuttle. We look forward to your next Galveston getaway.
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Austin, Texas
Level Contributor
297 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed January 26, 2014

We stayed in Galveston for a wedding and the Tremont was our choice. The property is in a wonderful location along The Strand and it is without a doubt a beautiful building. However, this is where the superlative cease. The check-in process was slow and the young lady at the desk seemed hurried and distracted by too many activities. I would suggest more staff at the desk. Once checked in, the room was very nice with tall ceilings and nice furniture. However, one step into the bathroom revealed filthy grout. I'm not talking about, "gee we may need to clean that" filthy, but rather, "how do we possibly clean that?" filthy. Additionally, there was something smeared and dried on the counter top next to the sink that had clearly not been wiped up. On to the shower, where the shower head is so low that you would have to be 4' tall to have it hit you in the head. Getting past this, we were awaken at 4 AM or so by trash trucks picking up dumpsters outside our windows. Prior to calling it a night, we went to the lobby bar to have a night cap. This was a bit challenging as well. In order to get service I had to go to the bar and request someone come to the table, despite the fact that there was almost no one in the bar. Drinks were delivered with almost no ice, so back to the bar I went to get glasses of ice to put in the drinks. No check-back from the waitress, so we skipped a second round and, again, back to the bar to get a check. Finally, I would note that a partially full dirty laundry cart was in the hall outside of our room from check-in until check-out. This combined with the room service dishes that were in the hall from the previous evening, was more than confirmation that management and/or training are both sorely lacking at this lovely physical structure. Too bad it does not live up to the expected standards.

Room Tip: Make sure your room is located in the primary hallway with the elevators. Rooms in the far hallway...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Russell P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGalveston, Guest Relations Manager at The Tremont House A Wyndham Grand Hotel, responded to this review, January 28, 2014
We appreciate the feedback on your stay at the hotel. Please accept our sincere apologies regarding the issues that you mentioned regarding the service and cleanliness. We will definitely make it a point to address with our staff. Please know that what you described does not meet our expected standard of service. Feedback, such as yours, is helpful in keeping our staff on their toes. We hope that you will give us another try in the future.
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Houston, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 24, 2014

Stylish entrance, inviting bar and lounge just beyond reception, and a delightful room which reminded me more of the Caribbean than the Gulf Coast! Pristine, warm colors, with Antebellum styling a, and all the amenities a traveller would want. I was there on a business trip (so, full disclaimer, didn't pay for the room) but I immediately thought: this would make for a perfect romantic surprise for my wife. Roof-top bar gave it an additional seaside frisson. Look forward to returning soon.

Green Features: Typical and what I would expect ie recommended environmental awareness
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGalveston, Guest Relations Manager at The Tremont House A Wyndham Grand Hotel, responded to this review, January 28, 2014
Thank you for the glowing review on your stay at The Tremont House. We are so pleased that you enjoyed your business trip to Galveston and we are very excited that you intend to return for a romantic getaway with your wife. We look forward to your return.
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Sugar Land, Texas
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 24, 2014

It may seem strange to say this of an old hotel, but I believe a few changes could make this a great hotel.
The hotel itself is in a good location right by the strand. The building and lobby are quite pretty, and the rooms are spacious with high ceilings.
However, housekeeping at this hotel is so lacking that it has to be a management/supervisor issue.
We reserved 2 rooms at the end of December as a gift to our parents. We arrived early and only one of the rooms were ready, which was ok.
We all went up to our parent's room, and I have to tell you, the wood floors are nice, but the furniture, drapes, and décor are TIRED.
There was lint and bits of things all over floors and the windows were dirty.
There was a pair of men's dirty underwear (boxer briefs) stuck in the window to dry! Hard to miss that!
A man who worked for the hotel was in the hall, so I had him come in and remove them. He didn't want to touch them as he picked them up with his pinky and thumb, and held them at arms length.
No one ever addressed this or apologized. I don't even know if he told management. He may have been management!?
When I opened the second room, again fuzz and "stuff" all over the floors. The drawers were all pulled out of all the furniture just hanging there. Like the place had been ransacked.
The curtains were torn and all the furniture was just weirdly disheveled. Like it had been moved to vacuum. The room didn't look vacuumed. I straightened and picked up everything.
The front desk was never quite certain if the room had been cleaned or not, but no one ever checked. They just said, "You can go to your room now," and gave us the key.
I didn't mention any of this to my in-laws, as I didn't want to put a negative spin on the weekend. After all, my mother in-law was the one who found the underwear.
I always stay at the Galvez which is the sister hotel to this one and have never had these issues. Everything is always kept up nicely there. The rooms are quite a bit bigger at the Tremont but it just seems a little shabby.
Some attention to the furniture and textiles could really improve the hotel. Furthermore, supervision of housekeeping is sorely needed.

Room Tip: The choices are street view or interior atrium view. Choose street, high floor.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cindy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGalveston, Guest Relations Manager at The Tremont House A Wyndham Grand Hotel, responded to this review, January 28, 2014
Oh my, please accept our sincere apologies regarding the issues that you mentioned with the rooms. That is absolutely not acceptable at our properties. It sounds like you checked into the second room before it had been checked by a supervisor and released. Thank you for making us aware of these issues and, again, we extend our apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Tremont House A Wyndham Grand Hotel

Property: The Tremont House A Wyndham Grand Hotel
Address: 2300 Ships Mechanic Row, Galveston, Galveston Island, TX 77550-1520
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Galveston
#2 Romantic Hotel in Galveston
#2 Business Hotel in Galveston
#2 Family Hotel in Galveston
#5 Best Value Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Tremont House A Wyndham Grand Hotel 4*
Number of rooms: 119
Official Description (provided by the hotel):
The Tremont House Hotel Galveston is situated in the heart of the Strand Historic District. The Tremont House Hotel Galveston is located near many attractions such as The Bishop's Palace and Texas Seaport Museum. Taxis and rental cars offer travelers easy access to Galveston points of interest as well as to the airport. All rooms feature hardwood floors, 32" flat-screen TVs, and free Wi-Fi. Choose from queen or king size beds. Our Galveston hotel provides dinning options that are fresh, distinctive and delicious. On-site is the Tremont Café, which features Starbucks® coffee, pastries, a pizza oven, gourmet sandwiches, salads, soups and desserts. The Café serves breakfast, lunch and dinner as well as provide items for room service. Guests will find ample shopping and dining near the Tremont House Hotel Galveston. The hotel also offers a pool as well as access to the nearby Galveston Health and Racquet Club. ... more   less 
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Also Known As:
The Tremont Hotel
Wyndham Galveston
Galveston Wyndham

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