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“The Tremont House Treasure”

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The Tremont House A Wyndham Grand Hotel
Ranked #2 of 51 Hotels in Galveston
Certificate of Excellence
Reviewed December 23, 2012

We visit Galveston every year for Dickens on the Strand which is the first weekend in December, and after dithering for a few years, we decided to stay at The Tremont.

Note... The Tremont is inside the area which is blocked off for Dickens on the Strand, which is great if you are visiting the festival, however, it means its extremely difficult to get your car since there are no cars allowed in that area. Also, if driving, there is a daily fee for your vehicle.

The Tremont House was one of the few hotels which survived the Galveston Hurricane, but I'm sorry to report, this is not it. That Tremont was demolished in 1928. An old warehouse from the era was purchased a few doors down from the original hotel, and the owners have done an excellent job of maintaining the flavor of Victorian architecture inside and out.

The doorman and bellmen seemed a bit overwhelmed when we arrived on Friday evening. We checked in quickly without an issue, and were taken to our room on the third floor. Upon entry, the bellman realized the tray with water contained empty water bottles and did not appear to be cleaned. He apologized, and removed the tray, said he would send up another set and get us some ice. He disappeared, and we were rather apprehensive, as we tend to be cleanliness nuts, I border on being a germaphobe. I immediately began a closer inspection of the room for fear what else had not been cleaned? After about thirty minutes, a maid knocked on the door with a new tray set, fresh bottles of water. About thirty minutes after that, the bellman returned with another tray set and more bottles of water. A little confusion, but we can't complain that the problem was fixed. As much as I feared there was a problem wtih housekeeping, there was none.

There are large air shafts in the center of the building, interior rooms face each other with large windows. This creates quite an airy and open feeling even though the room is on the inside, but also with a view of other rooms, so don't forget to draw the drapes, even though you are on an upper floor. The bathroom is in black and white decor with ample towels hanging over a towel warmer. Robes are also available in the closet. The bed was extremely comfortable with sufficient pillows and bedding. Flat screen TV with large selection of cable channels are also provided. There is an in room safe available for an additional fee.

The next morning, we had dawdled getting ready for the festival, and we left our room after 10:30. We noticed one of the maids in a room down from ours, and we assumed she had passed over our room since we had the do not disturb sign out. I asked if it would be possible to get the room cleaned, she said she would attend to it. About 45 minutes later, after sweltering in the heat in our costumes, we decided we needed to go back to the room and cool off for a few minutes. I told my husband, the room is probably not done yet, he said it was okay, when and if the maid showed up, we would just leave. To our pleasant surprise, the room had already been immaculately attended to. The next morning when we left our room, we saw the same maid, she smiled and said, I will ensure your room is done next. I found her quick action to be impressive, but also that she remembered us from the previous day and proactively addressed us, to be even more impressive.

We had breakfast downstairs at the The Tremont Cafe. This is mostly a Starbucks in disguise. They serve Starbucks coffee with limited breakfast menu, mostly prepackaged items or items heatable in a microwave. You are not going to get eggs and sausage here but mostly cereal, pastries, etc. Lunch provides little more fare with pizza and gourmet sandwiches. We are people who believe in a big breakfast so we were unimpressed with breakfast but found the lunch menu to be adequate. For those of you who do not tuck into a plate of sausage and eggs for breakfast, the Tremont Cafe breakfast will be adequate.

Overall, the stay was extremely pleasant and enjoyable, we plan on returning next year. I am giving them Average for value because this is an expensive hotel and we found the amenties to be on par with other hotels in this price range.

The staff are wonderful. The accomodations are very pleasant, and we will stay there again next year.

  • Stayed: December 2012, traveled as a couple
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Thank dagmara56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGalveston, Guest Relations Manager at The Tremont House A Wyndham Grand Hotel, responded to this reviewResponded December 26, 2012

Dear Guest,
Thank you for your detailed review on The Tremont House. We are pleased to know that despite the initial issue with the water that you were pleased with the cleanliness of the hotel. During your next stay, we encourage you to try the oatmeal which is made fresh daily, our delicious breakfast panini or breakfast pizza in the Tremont Cafe. The frittata and waffles are also quite popular. We apologize if our staff didn't show you our freshly prepared items that are available for breakfast. By the way, we're adding some new items for lunch and dinner in January.

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1,922 - 1,928 of 2,291 reviews

Reviewed December 21, 2012

We rented 3 rooms for the weekend for a wedding. Loved the property. Everyone was very friendly and the rooms were a nice size. We stayed on the 4th floor (top floor) and had no problems with noise at all. The roof top bar was on the same floor at the end of the hall. Nice views of downtown from the rooftop. The "restaurant" is not much to speak of. You would wait in line to order your meal and they would bring it out to you. The breakfast we had was delicious but a little on the pricey side for what you get. We valet parked which was convient for us because parking around there can be difficult. They were always quick and friendly. The location of the hotel is great. It is one block off The Strand where you have lots of shopping, bars and restaurants. We always walked and left our car parked. If you wish to go to the beach, it is about 10 minutes away.

  • Stayed: November 2012, traveled with family
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Thank hikintex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2012

  • Stayed: December 2012, traveled with family
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Review collected in partnership with Wyndham Hotel and Resorts
Thank DEBORAH H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
WyndhamGalveston, Guest Relations Manager at The Tremont House A Wyndham Grand Hotel, responded to this reviewResponded December 21, 2012

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Reviewed December 20, 2012

  • Stayed: December 2012, traveled on business
    • Value
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Review collected in partnership with Wyndham Hotel and Resorts
Thank alaskamtngirl
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
WyndhamGalveston, Guest Relations Manager at The Tremont House A Wyndham Grand Hotel, responded to this reviewResponded December 21, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 17, 2012

  • Stayed: December 2012, traveled as a couple
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Review collected in partnership with Wyndham Hotel and Resorts
Thank JANETTE S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 10, 2012

The Tremont House is perfectly positioned for enjoying the downtown area of Galveston. There are numerous shops and restaurants within easy walking distance. Be aware that this is a Historic hotel with all that entails. Very nicely kept, yet some issues remain. Mattresses need replacing, lighting controls are an issue (perhaps due to age of wiring?), rooms are somewhat noisy. However, the staff really make this hotel shine. They are ALL very helpful, friendly, and eager to help guest enjoy their stay. Brenna, at the downstairs bar is outstanding. The valet staff were all great, always smiling and helpful. Try the Rooftop bar, the view is beautiful. Check-in/Front Desk staff were equally happy and helpful with all requests. Enjoy!

  • Stayed: December 2012, traveled as a couple
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Bob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGalveston, Guest Relations Manager at The Tremont House A Wyndham Grand Hotel, responded to this reviewResponded December 12, 2012

Dear Valued Guest,
Thank you for posting a review on The Tremont House. We are pleased to know that overall you enjoyed your experience at the hotel and that you had great things to say about our staff including Brenna and other staff. We look forward to your next visit.

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Reviewed December 8, 2012

Never had a more pleasant or memorable hotel stay. EVERYTHING top shelf, including hotel's garaging car for the week we were gone on cruise--no additional charge, plus free delvery/pick-up at cruise terminal. Happy to extend FIVE STAR review.

Room Tip: Ask. Most accommodating staff.
See more room tips
  • Stayed: November 2012, traveled on business
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Thank SpeakerDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Tremont House A Wyndham Grand Hotel

Address: 2300 Ships Mechanic Row, Galveston, Galveston Island, TX 77550-1520
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Galveston
#2 Luxury Hotel in Galveston
#2 Best Value Hotel in Galveston
#2 Family Hotel in Galveston
#2 Romantic Hotel in Galveston
Price Range: $121 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Tremont House A Wyndham Grand Hotel 4*
Number of rooms: 119
Official Description (provided by the hotel):
The Tremont House Hotel Galveston is situated in the heart of the Strand Historic District. The Tremont House Hotel Galveston is located near many attractions such as The Bishop's Palace and Texas Seaport Museum. Taxis and Uber offer travelers easy access to Galveston points of interest as well as to the airport. All rooms feature hardwood floors, 32" flat-screen TVs, and free Wi-Fi. Choose from queen or king size beds. Our Galveston hotel provides dinning options that are fresh, distinctive and delicious. On-site is the Tremont Café, which features Starbucks® coffee, pastries, a pizza oven, gourmet sandwiches, salads, soups and desserts. The Café serves breakfast, lunch and dinner as well as provide items for room service. The Tremont House offers its 1888 Toujouse Bar and The Rooftop Bar. Guests will find ample shopping and dining near the Tremont House Hotel Galveston. ... more   less 
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Also Known As:
The Tremont Hotel
Wyndham Galveston
Galveston Wyndham

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