I made a reservation at this hotel and paied $137.99 for the room. I came back later on that day to cancel my reservation, and the woman behind the desk had a person go check the room to make sure it was in order. She told me it was clean and that my reservation had been cancelled and that I WOULD NOT BE BILLED FOR IT. I was adamant in making sure that my reservation had been cancelled and that I would not be billed. Se assured me that I would not. So I left thinking everything was fine, and I made a reservation at the Comfort Inn & Suites, where by the way I could have gotten a suite for the same price of the La Quinta's rooms, where I paied $150 for a suite with a king-sized bed, a couch, a safe, a refrigerator, a microwave, a jacuzzi, and stand-in shower--thinking all that time that I would not be billed from the La Quinta. Well, guess what, I get home the next day and find out that I had been billed the $137.99 by the La Quinta Inn. I called the hotel to see what was going on, and the woman I talked to was very rude. She said that it was their policy not to cancel reservations after six, however, the woman behind the desk told me of no such policy. She said that there was nothing she could do for me, and I--as calmly as I could--said thank you, and she abruptly hung up without saying a word--no thank you, no anything. I will never stay in another La Quinta as long as I live, and furthermore, I will do everything in my power to expose the poor management that the La Quinta in Galveston has. Whoever sees this e-mail me and tell me what you think.
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- Also Known As:
- La Quinta Inn Galveston Hotel Galveston
- La Quinta Hotel Galveston
- Galveston La Quinta
- La Quinta Galveston