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“Horrible Horrible Horrible!!”

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La Quinta Inn Galveston East Beach
Ranked #33 of 51 Hotels in Galveston
A TripAdvisor Member
“Horrible Horrible Horrible!!”
Reviewed June 11, 2003

I made a reservation at this hotel and paied $137.99 for the room. I came back later on that day to cancel my reservation, and the woman behind the desk had a person go check the room to make sure it was in order. She told me it was clean and that my reservation had been cancelled and that I WOULD NOT BE BILLED FOR IT. I was adamant in making sure that my reservation had been cancelled and that I would not be billed. Se assured me that I would not. So I left thinking everything was fine, and I made a reservation at the Comfort Inn & Suites, where by the way I could have gotten a suite for the same price of the La Quinta's rooms, where I paied $150 for a suite with a king-sized bed, a couch, a safe, a refrigerator, a microwave, a jacuzzi, and stand-in shower--thinking all that time that I would not be billed from the La Quinta. Well, guess what, I get home the next day and find out that I had been billed the $137.99 by the La Quinta Inn. I called the hotel to see what was going on, and the woman I talked to was very rude. She said that it was their policy not to cancel reservations after six, however, the woman behind the desk told me of no such policy. She said that there was nothing she could do for me, and I--as calmly as I could--said thank you, and she abruptly hung up without saying a word--no thank you, no anything. I will never stay in another La Quinta as long as I live, and furthermore, I will do everything in my power to expose the poor management that the La Quinta in Galveston has. Whoever sees this e-mail me and tell me what you think.

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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A TripAdvisor Member
Reviewed April 14, 2003

Our room was really clean and the staff was very helpful. They mentioned to us a room with an ocean view, which we took. We had a wonderful time. We got what we expected. However rather than the 35-50 dollars price range, we paid around 80$ for our room. (Check price before making reservation).

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn Galveston East Beach

Property: La Quinta Inn Galveston East Beach
Address: 1402 Seawall Blvd, Galveston, Galveston Island, TX 77550-8199
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#15 On the Beach Hotel in Galveston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn Galveston East Beach 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
La Quinta Inn Galveston Hotel Galveston
La Quinta Hotel Galveston
Galveston La Quinta
La Quinta Galveston

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