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Holiday Inn Resort Galveston-On The Beach
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Reviews (1,305)
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All reviewsacross the streethigher floorocean viewfree shuttlerainforest cafefridge and microwavesmall balconynice poolfamily vacationgulf of mexicoshuttle serviceseawall blvdcruise terminalheated poolsan luis resortspring breakpleasure pier
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Reviewed December 22, 2013

Held our Wedding Reception Sat. Dec. 14 at B Jiggers, and received excellent service!! Specials thanks to Jose,, Nick, Staci, April, and Vincent . Great food,at a good price, Great Drinks, and Hot Band.. All my friends who have never been there are coming back..

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
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    • Service
Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded December 26, 2013

Thank you for your review. We are so glad that you enjoyed your wedding reception and that you chose to have it at our hotel. We appreciate your commendation and we thank you for your business.

Steve Kalbaugh, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2013

This is listed as a resort. Maybe, maybe not. No hut tub, no spa. Luckily I used points for the stay instead of paying cash. This hotel was outside entry like a cheap motel. Our key cards repeatedly we're deactivated. The elevator lobbies that were clearly non smoking smelled like a smokers car. We come to Galveston often and will not be staying here again.

  • Stayed: December 2013, traveled with family
    • Value
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Thank Paulavdv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded December 26, 2013

Thank you for your review. I apologize as this is not our standard of condition or service. Please contact me directly at the hotel to further discuss this matter. Thank you for your business.

Steve Kalbaugh, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

This was one of the most pleasurable experiences in a hotel stay. Check-in staff were friendly and helpful. The shuttle service took our group any where on the island and promptly picked up when we needed to return. Rooms were neat and clean and the view was second to none. All staff from cleaning crew, maintenance, to service staff were friendly and spoke every time you saw them in their daily routine of working at the hotel. I'm already planning a trip back and will not stay anywhere else in Galveston but the Holiday Inn Resort.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
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Thank hmoo983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded December 12, 2013

Thank you for your review and your feedback. We are extremely pleased to hear that you enjoyed your stay with us. It is our team's goal to provide both a Quality Product and Exceptional Service. We are glad to hear that our team exceeded your expectations. Thank you for your business and we will see you back in Galveston very soon!

Steve Kalbaugh, General Manager

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Reviewed December 7, 2013

I stayed at the Holiday Inn in December 2013. The rate was. $148, while the Holiday Inn Express Down the road was $79 and the Hilton next door was $99. This Holiday Inn was way overpriced, had an outside entrance (like a cheap motel), the toilet would not flush even after maintenance came several times and the room began to smell like wet carpet and sewage the 2nd night. Thank goodness I only stayed two nights . I will never stay there again , and will really have to give a lot of thought to staying at any Holiday Inn due to my experience.

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jlaverg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded December 9, 2013

I apologize for your negative experience. We have not previously had a complaint such as this and this is not the standard of our hotel. We take pride in providing both a Quality Product and Qaulity Service. Please contact me at the hotel directly to further discuss this matter.

Steve Kalbaugh, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013 via mobile

When we checked in, the desk clerk stopped twice to answer the phone and take reservations. There should have been another person working the desk.

We got a King suite on the 7th floor. The room is actually nice. Beware the bathroom is tiny and the shower head was meant for a midget. I'm 5'5 and it was even too short for me. My 6'4 husband almost broke his back taking a shower.

Even though we were located on the 7th floor you could hear the music from the bar downstairs off season on a Thursday night around 1am.

The housekeeping staff start early and were slamming doors and making a lot of noise. The view from the room was nice.

Overall, the place has potential and would be fun in the summer time, but the customer service and staff made is less pleasant.

Stayed: December 2013, traveled as a couple
Thank sniemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded December 9, 2013

I apologize for the negative experience that you had at our hotel. This is not our standard of service. Please contact me directly at the hotel so we can further discuss your stay. Thank you for your business.

Steve Kalbaugh, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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