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“Good location, good value” 4 of 5 bubbles
Review of Holiday Inn Resort Galveston-On The Beach

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Holiday Inn Resort Galveston-On The Beach
Ranked #10 of 52 Hotels in Galveston
Lombard, Illinois
Level Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good location, good value”
4 of 5 bubbles Reviewed October 27, 2013

This is a good place for enjoying the island. It's away from the downtown area and Pleasure Pier, but still very close by. The beach is across the street which is excellent. Most rooms have outstanding views. The pool area is well-kept and enjoyable. The staff was very friendly and helpful.

Room Tip: Be sure to be on the 3rd floor or above. Some rooms on the first two floors have no view, which is...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lernakid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, November 7, 2013
Thank you for your review. It is our hotel team's goal to provide you with a clean and well-maintained hotel as well as provide friendly and courteous service. I am glad to hear that we exceeded your expectations. Thank you for your business and we look forward to your next stay with us.

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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980 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (322)
Date | Rating
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  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Longview, Texas
Level Contributor
329 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 bubbles Reviewed October 27, 2013

I was disappointed when the H.I.Sun Spree changed brands but no longer!
This IHG property is friendlier, cleaner and offers more amenities. This is my home in Galveston now.
I did not have the opportunity to try the restaurant but will next trip and will report back.

Room Tip: Ask for a room away from the lounge. Bo problem with noise on the west end of the hotel.
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  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tomthbomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, November 7, 2013
Thank you for your review and your feedback. We are so glad to hear that you enjoyed your stay with us. We are also pleased to hear that our staff is friendly, courteous and helpful. We than you for your business and we look forward to your next stay with us!

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kansas city
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

The resort is very clean, staff accomodating and overall had everything we needed. We stayed two nights and could not have asked for more! The pool was clean, the breakfast buffet had a great variety and the rooms had great amenities. Would highly recommend to other families!

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stacinkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, October 23, 2013
Thank you for your review. I am glad to hear that you had a wonderful stay with us. It is good to know that your room was clean and that are staff was friendly and courteous. Our Holiday Inn Resort's goal is to provide family fun which is why we have food and beverage options, Kids Actibvities and multiple Restaurant and Entertainment venues on or near the resort. We thank you for your business and we look forward to your next stay at our hotel.

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ferris, Texas
Level Contributor
87 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed October 21, 2013

We loved our stay at this place. It is pricey but in Galveston you get what you pay for. The room is very large and all rooms have a private balcony. The beds were very comfortable. We had a microwave and a refrigerator. That were clean!!!! The cleaning staff was very friendly and check in was very informative regarding the property. The have a shuttle that takes you here and there for free!! Will definitely stay again.

Room Tip: 409 was really close to the elevator!
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bjaytaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, October 23, 2013
Thank you for your review. We are so glad that you enjoyed your stay with us. Most of our rooms have a fantastic view of the Gulf and we do have a complimentary shuttle to the cruise terminal and within 5 miles of the hotel. We thank you for your business and we look forward to your next stay with us!

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altrincham
Level Contributor
117 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed October 21, 2013

This hotel is located close to the beach on Galveston Island - so is in a good spot with the Gulf of Mexico just across the road. We decided to spend a week here, which seemed a good idea at the time and certainly there is plenty to see and do in the area (you obviously need a car to make the most of your stay).
We arrived before the hotel's stated check-in time and were given a room straight away. We thought it was important to have a decent ocean view, considering the length of stay, but unfortunately the room we were given had the wrong view as it overlooked the single storey restaurant/function room roof and fan units. The good thing was we were given another room with a perfect view. However the new room was not ready and, unbelievably, we were told by reception they could not store our luggage and we would have to take our cases out of the hotel until the room was available. Fortunately luck was on our side as senior management intervened as we were taking our belongings out to the car park.
The other issue for us was the change in room rate during our stay. We had booked/agreed a rate per night in advance but the rate doubled for two days the following week-end because of a local convention. We were told of this at check in and, presumably, given the chance to cancel - but that is not really the point.
The room was well appointed with tea/coffee maker, microwave and a large refrigerator. We tried the cafeteria a couple of times and this was very average/OK.
Overall - well situated hotel, in need of some material improvements and staff training, very expensive for part of the stay. Probably would not stay here again.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Vic G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, October 23, 2013
We thank you for your review and comments. I am glad that you enjoyed your overall stay but I apologize for some of the service issues that you experienced. I am glad that senior management interviened but we will review our service standards once again with our team as they are empowered to take care of our guests. Our motto is "Yes, We Can" and in this case we did not. We thank you for your business and please contact me directly when you decide to make a return visit to our hotel.

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed October 14, 2013

I have stayed at this hotel before as has my son but this time was not good. I was in room 210 the view was AC units and rooftops from my balcony. If i tiptoed I could see a little water in distance. The maintenance rooms were right below my room and the spotlights over maintenance doors highlighted my balcony, not very private. There are big stains in the carpet. The trees were filled with grackles and the noise was sooo loud sitting on the balcony.I would advise anyone that stays there not to settle for anything below the 3rd floor, especially not 210. I love the coast and was so disappointed. This room should be kept empty and used for people that show up in the middle of the night desperate for a place to stay.

  • Stayed October 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ann E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, October 23, 2013
Thank you for your review. I apologize for your poor experience in one of our partial view guestrooms. It is true that the guestrooms on the first floor have only a view of the pool and not the gulf and Rooms 201-210 also do not have a view of the gulf. I would also suggest to guests wanting a gulf view to select guestrooms between the 3rd-8th floors. Please contact me directly the next time you are planning a return visit here and I will provide you with a discount in one of our rooms with a view. We appreciate your business and hope to see you soon!

Steve Kalbaugh, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 11, 2013

My husband & I are celebrating our 40th Anniversary. We've stayed in many places in Galveston but never here. Didn't know exactly what to expect but we were pleasantly surprised. Not as fancy as their sister property The San Luis but absolutely we are happy to be here.
Had a quick check in. When they learned it was our anniversary, they gave us a coupon for a free breakfast buffet our 1st morning at their restaurant The Jetty. It was ver good. They also gave us coupons for 3 local restaurants that are part of The Landry's chain. We went out to eat dinner on our 1st night and came back to a beautiful tray in our room of cut fruit, 3 kinds of cubed cheese and a chilled bottle of champagne. So pleasantly surprised!
Our room is very nice.. We have a fantastic view of the Gulf of Mexico from our private balcony. We also had a great nights sleep on a very comfy bed! Easy access to beach across from the hotel.
This seems to be an older hotel, but remodeled very nicely. It does have outdoor access to your room but it really was not a problem at all.
Please be aware you do need to request a room on floors 6-8 for a great gulf view. Lower might have no view even though every room has a balcony and faces the gulf. Very pleasant pool area with separate children's pool area. No Spa. Our room overlooks pool. Nice & Pretty~
Every employee we pass has greeted us with a smile.
So far, we have no complaint.
A/C works great too.

Room Tip: Ask for a room floor 5 and up. Better still 6 & up. Total of 8 floors.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TexisDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, October 23, 2013
Thank you for your review. We are so glad that you decided to spend your Anniversary with us. I am also thrilled that our team delivered in providing you with a memorable experience. We thank your for your business and we hope that you choose to stay with us again very soon!

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Galveston-On The Beach

Property: Holiday Inn Resort Galveston-On The Beach
Address: 5002 Seawall Blvd, Galveston, Galveston Island, TX 77551-5993
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Galveston
#6 On the Beach Hotel in Galveston
#14 Family Hotel in Galveston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Resort Galveston-On The Beach 3.5*
Number of rooms: 181
Official Description (provided by the hotel):
Holiday Inn Resort Galveston- On the Beach features 8 stories of Gulfview rooms on beautiful Galveston Island. We are located at the premier San Luis Resort in the heart of the Texas Gulf Coast! Most of our 178 rooms have private balconies that overlook the Gulf or our sparkling outdoor pool. The Jetty Restaurant located in our lobby area provides breakfast, lunch, and dinner, as well as, room service. The famous B Jiggers Lounge is also located in our lobby offering live entertainment on the weekends and Happy Hour specials. Our hotel is centrally located to many Galveston attractions. Bring your sun block for your trip to the beach or Schlitterbahn Water Park. Go for a wild ride on the Rainforest Cafe and Adventure Ride, or if shopping is more your style spend the day at the Historical Strand Shopping District. Stay before a cruise on Royal Caribbean or Carnival Cruise Lines, and park your car with us, we provide transportation to and from the cruise terminals. Whether you want to take a historic home tour at Bishop s Palace, Moody Mansion or Ashton Villa or catch a play at The Grand 1894 Opera House we are the place to stay. The Galveston Island Convention Center is only blocks away, as well as prominent universities, UTMB and Texas A & M University. Upcoming Special Events: Lone Star Motorcycle Rally, and Mardi Gras. Now come Explore Galveston! ... more   less 
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Also Known As:
Holiday Inn Resort Galveston-On The Beach Hotel Galveston
Holiday Inn Galveston
Galveston Holiday Inn

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