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Review of Bishop's Beach

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3 reviews
Living room
Living room
Living room
Living room
Dining area
Dining area
Dining area
Bar area and kitchen
Master Bedroom
Master Bedroom
Bunk Bedroom
Bunk Bedroom
Half Bath
Washer and dryer
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Rental Home -
4 Bedrooms, 5 Bathrooms, Sleeps 16
Galveston, Galveston Island, Texas

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
English first
Gurley, Alabama
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Beach House from Hell”
Reviewed August 3, 2015 for a stay in June 2015
people found this review helpful

We stayed at Bishops Beach June 29-July 5, 2015. We paid top dollar for what we read online to be a beachfront property with “high-end finishes”. While the house was on the beach, nothing was “high-end”.
o The clothes dryer did not function. We were told, “It’s a beach house, leave your stuff outside on the deck.”, & “appliances break sometimes”. The dryer was a 1983 model that they couldn’t get working after 3 visits from a repair person. They finally brought a new one the day before we left. Needless to say, a house with 12 guests needs the ability to wash bath towels and cloths.
o All the screens on the windows were ripped to shreds.
o The deck furniture was completely rusted
o The refrigerator was held together with orange duct tape and rusted.
o The master bedroom had 3 fans since it was so hard to cool. It also had a window that leaked during storms because the frame was rotted. We were told a new window had been ordered. The hot water facet in the master bath did not work. Only cold running water.
o A BBQ was advertised with the property. None could be found. We were told to look in the storage area, but could not get in because the door was rusted shut. After a repairman could not open it a locksmith had to be called to change out the door two days later. We had to purchase a BBQ.
 Multiple daily calls to the rental company resulted in empty promises and increased frustration from their total lack of customer service orientation. The head of maintenance, Alex, had only excuses for our concerns.
Finally, 2 days before our departure I went back to the rental office. I met with one of the managers, Martha. She was very apologetic and said we would be refunded a small portion of what we paid. She said she was unaware of our concerns. I do not believe this could be true being such a small office. The refund, after one month, has never materialized. Needless to say we will never rent this beach house or anything else from Ryson.

Traveling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Nov 11, 2016
Dear Guest,

Thank you for your time to review of Bishop's Beach. Your feedback is important to us. We have addressed and completed repair and/or replacement of the dryer, window screens and BBQ grill. All of your concerns are valid and I hope that we will have another opportunity to earn your business. Let us know you are a returning guest to receive our Guest Loyalty Discount.

Thank you!
Ryson Vacation Rentals
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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