Staff was nice and greeted me when I entered. First impression of the room (Rm 128) was it looked great. After settling in my wife got in the bed and said, this comforter smells like BO. Sure enough it did... I requested another one and we went out for dinner. When we got back they brought a new one and just put it on the bed all folded up. No big deal... I can unfold the king sized comforter and put it over the bed. After watching some TV there were some weird buzzing noises coming from the walls, low tone so I could push it out. We decided we would go to the hot tub and in the bathroom it says to get a towel from the front desk - don't if you want an actual towel. The towel we received was tiny and I'm a 6' 190 lbs man - not large. This thing could barely go around me much less dry me since it had been washed a billion times. Oh almost forgot that the gate for the pool didn't actually work and had to be opened from the inside. After that, we wanted some ice cream, so we bought the $3 pint. After eating some in the room, we then find that the fridge does not work... Breakfast was good. It has shower tubs btw.
After telling the front desk about all this the next morning he just states "sorry about that, we will tell the proper department".
How about giving me a coupon or offering me a partial refund. Something that actually is worth my time then a passive regret that might not get passed on after I leave...
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- Also Known As:
- Comfort Suites Galveston Hotel Galveston
- Galveston Comfort Suites