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“Above average quality / value” 4 of 5 bubbles
Review of Hampton Inn & Suites Galveston

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Hampton Inn & Suites Galveston
Ranked #11 of 52 Hotels in Galveston
Certificate of Excellence
Frisco, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Above average quality / value”
4 of 5 bubbles Reviewed October 23, 2013

The only non-smoking, king bedroom available during our stay was the handicap accessible room on the 1st floor. It's a larger room and if available for the same price, I'll book it again. The hotel was clean. Staff is very friendly and helpful. Location is fair. Not within walking distance of much on Galveston Island, unless you want to walk to Walmart. Breakfast is average, but not bad for a free hot meal. The free in-room wifi and free parking are also nice perks. I would stay here again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank darkstar218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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749 reviews from our community

Traveler rating
    339
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Laredo, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 16, 2013

Reservation was wrong. once in proper room we found bugs on the bed and in the carpet. Bed sheets were changed however following day there were more bugs. During breakfast, dirty tables remained dirty for over 1 hour. Staff seems to strugle to give "customer service". Never

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandhampton, General Manager at Hampton Inn & Suites Galveston, responded to this review, January 17, 2014
Joe R,

Thank you for your comments regarding your recent stay with us at our property. I want to personally apologize for the unfortunate experience that you had with us. The health and safety of our guests is of the utmost importance and is always a focal point of our operations in order to continue providing our guests with a great experience. We work closely with a professional pest control company to address and rectify any pest situation that might occur, and we have already contacted them in regards to this situation. Thank you again for your comments and we hope that you'll give us another chance and stay with us again in the future!

Best regards,

Neel Shah, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muskogee, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 15, 2013

Soaked at the sea. Not up to standards of other Hampton Inns. Although the park stay and go was very nice and the car was safe during our week long cruise, I would not recommend this Hampton Inn. Our room air conditioner looked all over our clothes and books. Thank goodness we had no electronics by the air conditioner or they would have shorted our and may have caused a fire. The staff was very unconcerned about our problem.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
2 Thank Leslie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandhampton, General Manager at Hampton Inn & Suites Galveston, responded to this review, January 17, 2014
Leslie W,

Thank you for taking the time to leave a review of you recent stay with us at our hotel. We are sorry to hear you did not have a positive experience. We always want to make sure that our guests have working amenities and I apologize that we fell short of our normally high standards. I have notified our maintenance staff of your issues in an effort to make sure that this does not happen again. Thank you again for your comments and we hope you'll give us another chance and stay with us again in the future!

Best regards,

Neel Shah, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, United States
2 reviews
5 of 5 bubbles Reviewed October 14, 2013

My family loved staying at the Hampton Inn. It was clean and quiet and just a block away from the beach. The complimentary breakfast was also well made and tasty. We stayed here before getting on our Disney Cruise Line vacation and will definitely be back.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Texas
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 9, 2013

Excellent new physical facility, clean,secure, mice little balcony on west wide, right next to Wal-Mart with some covered parking. They were unaware we had our Service Dog with us, it was on page 2 of the reservation and went un-noticed. The oatmeal at breakfast was cold all 3 days. Another couple on Saturday night had a rate of $89 vs our $139. Where did that come from?

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Evan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
texas city, United States
1 review
5 of 5 bubbles Reviewed October 7, 2013

This was an excellent stay for our honeymoon night! Our room was decorated with rose pedals and bottle of champagne along with chocolate covered strawberries (coursesy of my mom). Thanks to the hotel for allowing her to arrive early to decorate the room. It was absolutely an incredible night.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 7, 2013

I went to the Hotel to speak with hotel management regarding the room charge the following day. I explained the emergency situation and asked if part of my room charge be refunded or if I could receive a room credit. Since I was not able to stay there that Sat night. The hotel management lied to me regarding how I could have the issue resolved by calling 800-HAMPTON guest services, which was incorrect. Hampton guest services forwarded me to Hilton guest services which in turn called back to the Hampton to remind them a letter was sent to the hotel that they could overturn the charge. Two days later the Hampton manager sent me an email saying why he wouldn't refund. He didn't offer any solutions to my issue and to this date has not returned my call to him. Like every other working person, I have no desire to give away my hard earned money. It is clear Hampton Manager Neel Shah does not value my future business, does not respect my Hilton Honors membership, and obviously does not care if I ever stayed at another Hilton again as long as he keeps all of my money, for a night I wasn't able to stay. I will still stay at my Hotel of first choice Hilton but I will never stay at that Hampton in Galveston. I will soon tweet my displeasure with that Hampton Galveston.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
2 Thank Donald T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandhampton, General Manager at Hampton Inn & Suites Galveston, responded to this review, January 17, 2014
Donald T,

First of all, let me thank you for taking the time to leave a review of your recent stay with us. I'm sorry that you had a negative experience with our staff regarding a billing issue. We always aim to make sure that our guests feel valued and respected and I apologize that we fell short of your expectations. Please feel free to reach out to us again in an effort to fix this issue.

Best regards,
Neel Shah, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Galveston

Property: Hampton Inn & Suites Galveston
Address: 6431 Central City Blvd, Galveston, Galveston Island, TX 77551-2059
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Galveston
#7 On the Beach Hotel in Galveston
#8 Business Hotel in Galveston
#11 Family Hotel in Galveston
#12 Romantic Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Galveston 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
The Hampton Inn & Suites Galveston hotel is right by the Galveston Seawall, Moody Gardens, the beach, and historic sites. The hotel offers a free full hot breakfast every day, free high-speed internet and Wi-Fi, outdoor pool and whirlpool, fitness center, and meeting rooms. ... more   less 
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Also Known As:
Hampton Inn And Suites Galveston
Hampton Inn & Suites Galveston Hotel Galveston
Hampton Inn Hotel Galveston
Hampton Inn Galveston

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