This hotel is in a good location for families, moody gardens, go karts, mini golf etc right by the hotel, there is no beach with sand across the street so you have to drive a while which isn't really a problem, you can park right on the beach for free about a mile or two south. Now for the not so good, we arrived and I was hoping to get an upgrade to a suite which I was told I would get, when I got there the front desk ladies, although nice, really should not have been left alone, they really didn't know what they were doing and we got stuck in a tiny room for a family of 4, it worked, but I feel our stay could have been much better had the front desk been more knowledgable, when we finally got to the room (Waited an hour for the ladies to figure out how to put me in a different room) there was urine on the seat, a candy wrapper on the desk and the desk hadnt been cleaned in a while. We called and they promptly took care of it. Now for the good, the staff were on top of all requests, and treated everyone I saw very well, from the pool bar waitress to the front desk to the cleaning staff, they were all very nice and accommodating, the pool is great, and having a pool bar/restaurant was great, we would probably stay here again. We stayed in a king ocean view, the kids (6 and 2) fit fine in the sleeper sofa, we stayed on the first floor but the elevators seemed slow. This place is getting better and I would stay here again for a great rate!
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