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Best Western Galveston West Beach Hotel
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Reviews (729)
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All reviewsacross the streethot breakfastsea wallnice staybeds were comfortableview of the oceancruiseportstrand
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520 - 525 of 729 reviews
Reviewed May 23, 2013

Amazing hotel, cleanliness A+..Service A+..Rooms A+ I am OCD...and cleanliness and organization are a must for me.....and the breakfast WOW!!!! Wasn't what I was expecting...Who serves a full breakfast anymore? Amazing....PLUS there was coffee, hairdryer and shampoo in the rooms, I haven't seen that in years....La Quinta? You have a lifelong guest...You have taken the burden of trying to find somewhere decent to stay that is within my budget..I will and have recommended you to friends and family....
Thank You..

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank Janet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2013

We arrived on a Sunday afternoon at 5:20 and were told by the desk person that the computers were down and she had no idea what to do or who to call and it would be a while before we could check in. We waited until 6:10 before she was able to get things fixed and we checked in. We had two rooms reserved as we were traveling with friends. When we got off of the elevator on the third floor there was a large bag of smelly trash sitting in the hallway that stayed there until late Monday morning. Our room, 305, was as we requested, a king with a balcony. Our friends room 325 was just a king. When they got to their room it had not been cleaned. The bed was still just like the previous people left it. A call to the desk got them another room, 330. That room was ok except for the dirty tampon left on the floor in the bathroom. When we tried to hook up our computer in 305 there was no connection. I figured if the computers had gone down this would be fixed soon, but there was no internet connection by Monday morning. As we went for breakfast I asked the desk if they knew about the internet problem and they told me, "A technition is on the way." He must have had to come from Oklahoma because it didn't come back up until after 3 pm. Our friends from 330 didn't get internet until Wednesday morning as we were leaving. From our balcony we looked right down on the pool which appeared very dirty in the corners. I never saw anyone clean it the three days we were there. As far as being a "beachfront" hotel this is not. Yes, it is across the street from the ocean, but there is no beach only a 16' seawall that drops straight down to the water. We only stay a La Quinta when we travel, but we will not come back to this one. The La Quinta East is much nicer and not five miles from everything.

  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Phil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqgalvestonislandtx, Webmaster at Best Western Galveston West Beach Hotel, responded to this reviewResponded May 25, 2013

Dear Guest,

Thanks for choosing the La Quinta Inn & Suites Galveston Seawall West and staying with us during your recent visit.

We appreciate your review and take your observations quite seriously to improve our guest services.

Appropriate steps have been taken that such an unlikely incidence never occurs again.

The housekeeping and maintenance staff have been really put to task to attend each of your point of observation.

We assure you and request you to consider staying with us in future and have a new satisfactory experience.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A La Quinta traveler
Lake Charles, Louisiana, USA
11
Reviewed May 3, 2013

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Dallas, Texas, USA
1
Reviewed May 3, 2013

We had a wonderful time from start to finish. Our room had a great view of the beach. The staff at the front desk . We had not taken a vacation in years. This stay was everything we hoped it would be.
Everything was excellent. The hotel was just renovated so everything was new including the flooring. There are many hotels to choose from but we like this one because of its price and value.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Fort Worth, Texas, USA
1
Reviewed April 29, 2013

If you don't mind staying in a non secure building, toilet wasn't secured to the floor, rust in sink and tub, and sprinklers. Paint peeling from walls. Just don't think they invest in the building. Staff was great. Location was good. But I wouldn't stay there again. Nope not going to happen.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqgalvestonislandtx, Webmaster at Best Western Galveston West Beach Hotel, responded to this reviewResponded May 25, 2013

Dear Guest,

Thank you for choosing to stay at La Quinta Inn & Suites Galveston Seawall West during your recent visit to our area.

Thank you for taking the time to give us a review. Very glad to hear that you were pleased with our location.

Housekeeping staff have checked and ensured the highest degree of cleanliness of the rooms. They have been instructed to ensure the rooms are in hygiene condition before checking in a new guest to the room.

Staff received our commendation for the courteous, helpful manner in which they treated you, our valued guest.

I hope that the next time you visit our area, you will once again choose to stay at La Quinta Inn & Suites Galveston Seawall West. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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