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Best Western Galveston West Beach Hotel
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All reviewsacross the streethot breakfastsea wallnice staybeds were comfortableview of the oceancruiseportstrand
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540 - 545 of 728 reviews
Reviewed March 15, 2013

Everthing was ok. Unlike other reviews, I thought it was very clean. It needed some minor repairs here and there. It had unusual smells and humidity. The staff wasn't rude, but didn't seem to put any effort into friendliness. Not especially good or bad.

Stayed: March 2013, traveled with family
Thank Sadie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqgalvestonislandtx, Webmaster at Best Western Galveston West Beach Hotel, responded to this reviewResponded March 22, 2013

Dear Guest,

Thanks for choosing the La Quinta during your recent visit to our area.

We appreciate you for the review and your overall remark. It is heartening to note that you liked the stay.

Any how we take your observations about the rooms and the hotel staff has been taken care of and you shall not experience again.

We hope that you will surely choose the La Quinta once again and have a new experience.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013 via mobile

Check in staff was super nice when we got there at 1130pm. Rooms were good size. step out balcony with view of gulf ( if you looked to the left).
Morning buffet is nothing to brag about. Ran out of waffle mix about 30 min prior to ending time. One guest walking around the food area barefoot and several in pajamas ( gross!!) at breakfast. Not enough seats. We didn't even bother the next morning.
However, we quickly realized that there are no restaurants close by. So we had to drive to the east side of sea wall to find breakfast.
Choose hotel due to close proximity of moody gardens (supposed to be less than a mile). There was a ton of road construction, several roads closed and detours make us go WAY out of way. Not the hotels fault, but had I known we would have choose somewhere closer to restaurants for same price.

  • Stayed: March 2013
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1  Thank MarriageDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

I didn't think the hotel could be as bad as the reviews that were posted because I thought that La Quinta would not allow a franchisee to be this awful. I was wrong. Our room was not ready at 3:15 when we arrived and the desk clerk was not the least bit concerned. To be fair, I think they are so understaffed that only the employees with the thickest skin have survived. We were 5th in line that was told we would not be able to check in and no one could estimate how long it would be. We finally got into our room at 5:00. It was not clean. Hair in the sink and left over, used dental floss on the bathroom shelf. YIKES. The shuttle to the cruise ship was an exercise in stress. Line up at 9:30 to get on a list to go whenever the one shuttle van is available to take you. Coming back, we waited one hour for the shuttle to pick us up. This hotel is a mess and management doesn't care. The staff takes the abuse for the terrible conditions. To add fuel to the fire, the rates were too high. If we could have changed hotels, we would have, but by the time we we realized what a mistake we had made it was too late. Luckily for us our cruise was fabulous.

  • Stayed: February 2013, traveled as a couple
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2  Thank AuntJoAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqgalvestonislandtx, Webmaster at Best Western Galveston West Beach Hotel, responded to this reviewResponded March 22, 2013

Dear Guest,

Thank you for choosing the La Quinta for your recent stay in our area.

We are sorry that it wasn’t the experience you had anticipated, whatever may have went wrong.

Thank you for giving us a review, it is very much appreciated. We take our reviews very seriously.

Upon receipt of your review, the following steps were taken:

• Housekeeping received additional training in the level of cleanliness required of them as our employees. Complete pest control and fumigation has been done.

• The desk clerk received additional training in the courteous manner in which our valued guests are to be treated.

I hope that the next time you visit our area, you will once again choose us for your stay and you can experience the change.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

  • Stayed: February 2013, traveled with friends
    • Value
    • Location
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Review collected in partnership with La Quinta
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 18, 2013

Wife and I dropped the kid off at grandmaw's for Saturday/Sunday and we decided to take a trip to Galveston. We should have stayed home in The Woodlands.

We arrive at the hotel around 1:30 Saturday afternoon to check into a room we saw online. It advertised that it was a jacuzzi suite and rented for $209.00 a night. This was a little steep, but due to a few conventions in town, this was the last room available on the entire island it seemed like.

We booked the room, only to find out we had to wait til 3:00 to check in. So, we went to a late lunch and came back at 5:00, only to find the room still wasnt ready. We waited in the lobby until 5:45 until our room was ready. The manager (Phil) knocked $30 off our bill for the trouble there.

Finally we move our bags into the room only to find that the room was in horrible condition. Rm 116. Dont rent that room. Holes in the wall from old picture frames, a tiny 24" TV, exposed wiring hanging from the ceiling, and the best part, when you turned on the water to the jacuzzi, it leaked water all down the side of the tub into the floor.

We talked to the manager (again) who knocked a few more dollars off the bill, but it was still very very annoying. Paper thin walls, so you could hear all the hallway traffic ALL night long, including several people pounding on our door around 2:00 a.m. in the morning.

Lastly....this was the first hotel I've rented that I read the reviews about and I literely searched the room/matress and sheets for bed bugs. We didn't find any, but I dont think that should have to be a pre-rec to rent a room.

We will never stay here again.

  • Stayed: February 2013, traveled as a couple
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3  Thank Joshua M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqgalvestonislandtx, Webmaster at Best Western Galveston West Beach Hotel, responded to this reviewResponded March 22, 2013

Dear Guest,

Thank you for choosing the La Qunita for your recent stay in our area. I am glad that you found everything to be so nice for the most part.

We thank for taking the time out to write your review .We apologize for the delay in check in and the inconvenience as mentioned.

We have investigated the entire incident as mentioned by you. We have got all the amenities checked and fixed.

The hotel front office staff and the house keeping staff have been given special training to ensure that our guests never have another such experience however unlikely it may be.

I hope that the next time you visit our area, you will once again choose to stay at our hotel. You shall be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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