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“Ok for a stay, employees are thiefs”

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Inn at the Waterpark
Ranked #27 of 51 Hotels in Galveston
Reviewed September 27, 2012

We stayed one night so we could attend an event at Moody Gardens the next day. The hotel rooms in the back building were clean and spacious. A bit noisy when people moved around the hallway, but not too bad.

I accidentally left a tablet in my room when checking out. I called later that evening upon arriving home and discovering I didn't have my tablet. They said they had my tablet and that I could come pick it up. Two days later, the story changed to that they never found the tablet, and that it was a mis-communication when I called and that they meant, yes, we will look for it and not yes, we have it.

They filed an insurance claim for me, or so I thought, but when I spoke with the insurance company, the lady said I would never be compensated for the tablet since the hotel said they never found it and their word won versus mine.

This should speak to the character of the people running the establishment -- covering for petty theft by employees.

  • Stayed: September 2012, traveled with family
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1  Thank mark b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INNWPGM, General Manager at Inn at the Waterpark, responded to this reviewResponded September 29, 2012

Thank you for taking the time to comment on your stay. athough the comment about the employees being thieves is a slanderous statement. Your item that was claimed to be left in the room was never there. In the past guest's tha thad truely forgotten their items, some of which were extreamly valueable, were recovered and returned. We take theft of items very serious and investigate and report each claim and when the situation warrents the appropiate action is taken.

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372 - 378 of 483 reviews

Reviewed September 19, 2012

HOTEL: Located near Schlitterbahn & the Lone Star Flight Museum, this hotel is NOT on the main drag (Seawall Blvd) or even within walking distance when it's hot. That's what makes it attractive to us. It also provides a lot for the money. The property contains an older (main) building, a new building with parking garage & elevators, a pool, a clubhouse and a miniature golf course.

CHECK-IN: We booked under the Advance rate this time, pre-cruise. For $50 (+ tax), we got room, free cruise parking, free shuttle to the port, and free breakfast. And although we checked in early, after a good lunch at The Spot, we were able to get our room right away.

ROOM: We chose a room was in the old section this time. The bathroom fixtures were dated (a typical 1970s layout) and the rooms opened to the outside. There are no elevators - something to consider if you have a lot of luggage.

The room was very large, clean, calmly decorated, and cool. It faced the street behind the hotel, with the school & air field beyond... we never heard a thing! And we know people later occupied the rooms around us, but we never heard them come in. Our king bed was very comfortable, with plenty of pillows. For a couple who sleep on a TempurPedic bed, that's saying a lot!

SERVICE was, as previously experienced, excellent. We discovered that our deadlock didn't work without lifting the door, etc., so we reported it. Within 15 minutes, someone came and fixed it completely. And the extra towels we requested came shortly thereafter, fresh out of the dryer. :)

BREAKFAST was tasty, with a large variety: pancakes, cereal, yogurt, danish, bagels and fresh fruit; beverages included fruit juices, tea & coffee, with condiments of half & half and various sweeteners. We always go to breakfast early, and there was no problem getting a table. People always seemed to finish as others came in.

CHECKOUT is either from the phone in your room, or at the desk. As we checked out around 9:15, we only had to wait for one family to finish. Surprisingly, people were already lining up their luggage for the shuttle out front, which we were told wouldn't arrive till 10:00 AM. Sadly, there was the same issue this time - inconsiderate people putting their luggage right in front of the entrance to the hotel.

SHUTTLE: From Moody Gardens, it holds about 20-22 people and their luggage. When we saw how much luggage people were lining up, and how they were jockeying for position when the shuttle arrived, we decided to wait. Two shuttles came at once, first dropping off passengers coming off the ship, then loading those waiting to go over. We let those go and got on the uncrowded third shuttle, which got us to the cruise terminal at 11:00 AM. The shuttle driver told us on the way over that she would first drop off our luggage with the porters, and then take us to the drop-off point, which was also where she would pick us up when we returned. While the luggage was unloaded, we wondered how we'd be able to tip the porters. No worries! One of them came aboard & asked if anyone had tips. Then we were dropped off at the red flag drop-off/pick-up spot, and we were on our way to the Magic!

As you can see, a very positive experience for us - again. We always recommend this hotel to other cruisers who don't mind being off the beaten path.

Room Tip: In the main building, you can choose from King or Queen beds; remember, there are no elevators. In...
  • Stayed: September 2012, traveled with family
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2  Thank CelticCruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INNWPGM, General Manager at Inn at the Waterpark, responded to this reviewResponded October 2, 2012

Thank you again for commenting on your stay, as always we look forward to welcoming you and your family back to Galveston Island and to the Inn at the Waterpark.

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Reviewed September 4, 2012

we stayed there for a pre cruise night prior to leaving on Carnival Magic. We got there around 430pm flying from very far away and our rooms were not ready. We waited till about 6 pm to get in the rooms (3 of them), then I notice mold around the fire sprinkler in the ceiling in one of the rooms. I took a picture and showed the front desk person and they did nothing,other than saying we did not know about that, no other rooms to offer since it was sold out, so i was stuck. It was clean other than the MOLD. It was a Saturday so all the overflow from the water park was staying there, very LOUD, kids racing up and down the hall ways, we got up very early and said forget about the free shuttle they offer to the cruise terminal we took a cab. Spend the extra money go somewhere else

  • Stayed: August 2012, traveled with family
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1  Thank jim c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2012

We stayed on 8/10/12 for one night to extend our trip and our room in the new addition in back was much nicer than our room in a 2.5 star hotel during the first part of our trip. Very clean, nice bedding, spacious room, continental breakfast had a better selection than our earlier hotel as well. Very good value for the price. No idea if the main hotel has updated rooms or not; stayed here in about 2006 and those rooms were pretty dated, but clean. Not on the seawall, but only about 5 min drive away. Hotel staff could not have been more friendly or helpful. Would definitely stay again, especially for the price. Only downside was we heard a few screaming kids in the morning and evening before 10 or so - this is definitely a family hotel. Not sure why parents allow their kids to scream in hotels, but this can happen everywhere :)

Room Tip: Ask for the new addition building in back.
  • Stayed: August 2012, traveled with family
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1  Thank LuvTheBeach0102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INNWPGM, General Manager at Inn at the Waterpark, responded to this reviewResponded September 28, 2012

Thank you for commenting on your stay, we appreciate our comments to allow us the information we need to improve our guests stay. We look forward to welcoming you and your family back to Galveston Island.

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Reviewed August 14, 2012

We stayed two nights to go to Schlitterbahn, which was just a short walk from the hotel. We stayed in the four story building behind the main building. The rooms were large and very clean. enjoyed our stay. The parking was under the building, covered, which was great, but because of the pillars, the spaces were very small. There were 3 spaces between each pillar, but really only room for two mid-size cars or SUV's, which was mostly parked there. The breakfast was the usual continental fare you find at small hotels and was fine for us. The room however was small. The first morning, there were not very many people, so we found room to sit. However, the hotel must have filled up the second night we were there, as it was very crowded, with folks standing around to eat. We got what we wanted and headed back to the room to eat there. The walls appear to be very thin as well, as the second nite when it was full, you could hear every little noise from the hall and rooms around us. Fortunately, the noise died down around mid-nite.

All in all, it is a nice place and very clean, which we look for. Wouls stay again!!

  • Stayed: August 2012, traveled with family
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Thank zrdp01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INNWPGM, General Manager at Inn at the Waterpark, responded to this reviewResponded September 28, 2012

Thank you for taking the time to comment on your experence, we look forward to welcoming your and your family back to Galveston Island and to the Inn at the Waterpark.

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Reviewed August 5, 2012

I just want to say that I was in Galveston, Texas on August 2, 2012 through the 4th and my experience was great from the start. I was a little hesitate about booking online but when I arrived I was very satisfied. It started with the changing of yay room, for personal reason I asked the front desk to relocate me and Adrain was very accommodating. There was a lady working with him that day but I did not get her name. Together they made sure I had everything I needed. The next day I had the pleasure of meeting Demarcus and he was very helpful as well. He shared his opinion on places to see and provided direction. The hotel offered continental breakfast for the guest and my children really enjoyed the breakfast selections. It was as though everything we needed was right there a courteous staff, excellent support system, the room we stayed in was nice and clean and spacious, and we ad fun in the pool. It was great having the microwave and refrigerator at arms reach. My experience was great and the service continued until we checked out with once again having Demarcus and Adrain concerned with our stay, they were even concerned with how I felt the next day after having such a bad migraine. I now have a new place to stay whenever I visit the Island.

Room Tip: I syed in a double queen
  • Stayed: August 2012, traveled with family
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Thank oyrrek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INNWPGM, General Manager at Inn at the Waterpark, responded to this reviewResponded September 28, 2012

Thank you for taking the time to comment on your stay, we look forward to your next visit to Galveson Island.

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Reviewed July 29, 2012

My family and I have stayed twice now at the Inn at the Waterpark. We stayed both times for two nights before cruising out of the Galveston port. The first time was a good experience, nothing great but what we expected paying around $70 a night. The hotel allows you to leave your car in their lot for free and offers a free shuttle service to the port which is very convienent. This year however we were disappointed. The first night we stayed in the newer (and more expensive) builiding. The hallways were worn down and in need of new paint. The room itself was clean and spacious. Everything went downhill however when we were kept up until 1 am by extremely loud guests in a nearby room. The next night we were moved into the older section of the hotel. Noise is much less of a problem in these rooms. My one complaint with the older hotel rooms are the bathrooms are not up to acceptable standards. Did not look clean at all. Breakfast was nice, always had plenty of food and beverages. The staff was not very friendly at all and always seemed to be moody. Overall this motel is an okay place to stay if you need somewhere to sleep the night before a cruise and free parking. It is definately the cheapest place to stay on the island, but if you are staying in Galveston for more than a night I would spend the extra money and stay somewhere else.

  • Stayed: March 2012, traveled with family
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3  Thank KristiMarie_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INNWPGM, General Manager at Inn at the Waterpark, responded to this reviewResponded September 28, 2012

Thank you for your comment and recomendations you made after your stay with us. Your comments allow us to feed back from our valued guests and where improvements can be made to improve our guests experence.

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Additional Information about Inn at the Waterpark

Address: 2525 Jones Dr, Galveston, Galveston Island, TX 77554-9270 (Formerly Brentwood Inn and Suites)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 51 Hotels in Galveston
Price Range: $68 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Inn at the Waterpark 2*
Number of rooms: 151
Official Description (provided by the hotel):
GALVESTON ISLAND ESCAPE FULL OF FAMILY FUN.The ideal choice for hotels near Schlitterbahn - Galveston.Could there be a better Galveston Texas hotel for family fun? Because it is located right next to Schlitterbahn Waterpark and Adjacent to Moody Gardens, the Inn at the Waterpark is among the best hotels in Galveston Texas for families.The Inn at the Waterpark is one of the more casual, carefree, laid-back and relaxing Gslveston Island hotels with a Family Friendly rates. Economy goes hand-in-hand with our Galveston hotel's comfort and convenience. You will find our front desk offers tickets for Moody Gardens and Schlitterbahn Waterpark.The fact that the Inn at the Waterpark is near Schlitterbahn Galveston and so near Moody Gardens is just the start. Other nearby attractions will keep the family busy for a week of vacation, or a weekend getaway. There's the fabulous Moody Gardens Golf Course, billed as the premier public course in Texas. You'll love the Lone Star Flight Museum right across from Schlitterbahn Waterpark, not to mention the 32 miles of sandy beaches of Galveston Island. ... more   less 
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Also Known As:
Inn At The Waterpark Hotel Galveston
Hotel At The Waterpark
Waterpark Galveston
Waterpark Hotel
At The Waterpark Galveston
Inn At The Waterpark Galveston
Inn Waterpark Galveston Tx

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