I've ordered lunch here a few times. The first time was excellent. So a few days later I talked my boss into eating with me. We were both not impressed. the burrito was very dry and not flavorful. however the Charro Beans seem to be consistently good.
Decided to give it a try again only ordered pork chop lunch special. Mediocre at best.
The worst part though happened last week. Decided to order lunch for the office. I call in to order and the girl was unfamiliar with the menu. So she has to search to see what I am talking about. Then get argumentative with me that it was specifically a lunch special only and not available on Saturday. The menu states what I was ordering was a lunch special item only on Thursday. I tired to explain it but she was insistent that I had to order a similar item which cost five bucks more and the only difference was that it came with a chicken taco which I didn't want. If they could cook the same items adding a chicken taco they could just forgo the taco and give me what I ordered. She was very very rude and I told her to just forget the order.
When i decided to call back to discuss it with the manager as we are locals and chose to pick the local business and not the corporate guys I assumed they would want to know how we were treated. The same girl answered my call was even ruder and demanded to know exactly what i need to discuss with the manager and then in the same sentence tells me the manager was not available anyway. So iasked for a way to contact the manager directly. She informed me since I couldn't tell her what I wanted with the manager and explain everything in detail that my call couldn't be answered by the managers and if she felt like the message was important she might pass it along, however she had my phone number so i didn't need to leave that. I simply hung up.
With service like this who needs it. I thought I was doing a good thing by supporting a local busniness instead of the corporate giants. I guess they don't appreciate the locals. I;ve tired to call back twice and never get to speak to a manager.
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