I'll start by saying I would stay here again, but not until I've stayed elsewhere a few times to see if this hotels mentality is the norm for a beach resort. A few months ago I arrived with a reserved room and wasn't very happy with the signing away of my rights document they have you sign and the front desk indifference but the room was clean. This trip, I arrived on Easter weekend with no reservation and started with this hotel to find a vacancy because it was what I knew. Again I was met with indifference and the signing of the additional document. I signed that I had to keep a placard in my vehicle at all times when parked in their parking lot or be towed, yet they "don't do that, they just have you give them the license plate number", so take that item off the list already! I had to initial that No furniture from the room can be moved onto the balcony, so asked for an additional patio chair....they don't have extras. The ice machine wasn't working so after waiting in line to ask about it, was informed the working ones were on the 3rd and 5th floors....hey, take 30 seconds to write a note and tape it to the machine! When I arrived our room door was ajar....instead of barging in the room, I retreated back to the front desk to question it....they looked at me like I was the idiot. There was a door right by my room that was a stairway exit, the sign should have said, "fire exit only, no street access" cause the only way out was to set off the fire alarm-we had to retreat back up the stairs to exit. It was Easter morning and I would have thought the hotel would have done just a teeny bit more than the normal, like a colored egg centerpiece or something....NADA. And I wonder why the lovely sidewalk from the parking lot has a fence across it within a few feet of doors to the front entrance, you have to step out into the vehicle drive thru area to access the door, what's with that? All in all, the aura of indifference gets me thinking that even though the hotel seemed clean and nice, maybe the rooms are only superficially cleaned? If I return to the area I'll be staying elsewhere, surely there is better?
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- Also Known As:
- Country Inn Galveston Beach Hotel Galveston