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“great room to get ready for a wonderful cruise” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Galveston West - Seawall

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Holiday Inn Express Hotel & Suites Galveston West - Seawall
Ranked #33 of 52 Hotels in Galveston
bartlesville
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“great room to get ready for a wonderful cruise”
5 of 5 bubbles Reviewed November 5, 2012

going into galveston i wasnt expecting much cause it seems like the salt water just eats through the hotels but to my surprise i had actually reserved a great room we stay in a balcony facing over the ocean it was clean and very up to date in my opinion great rates for being right on the ocean awesome stay a+ now the breakfast you could use some work but all in all it was good how do you really complain on a free breakfast i would stay here again over and over and hope either people do too

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dilbert1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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296 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Fort Worth, Texas
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed November 5, 2012

Hotel was easy to find, however signage for parking not very clear. Check in was smooth, however when we got to room it smelled horribly of cigarette smoke. Went back to desk and got room change. When we got to new room, the door was open, and it was still dirty. Talked to front desk and housekeeping, nad we left our bags in the room, and went out to explore Galveston. When we got back a couple of hours later the room was clean, however it is just an average room. Door to balcony is big steel door, and balcony overlooked parking lot with a slight ocean view when leaning out.
I booked this as a 1 night pre cruise hotel, and was told they had parking for 15.00 for week and a free shuttle to pier. The next morning when we went to put the car where it was supposed to go, it was in an unsecured back lot behind the LaQuinta next door. There were no fences and I was not comfortable leaving my car there, so we made a reservation at EZ Cruise Parking that was 2 blocks from pier and they were great!
We went to lobby breakfast before checking out, and there was a busload of people, and their group lkeader was yelling at the buffet stocker, who was also the baggage handler that they were on a time schedule, and he had to go right then and collect everyone's bags...that left the buffet unmanned and empty. After finding an empty coffee urn, cold biscuits, and an empty pancake making machine, we just left and went to starbucks before getting on the cruise.

All in all, it was ok, but for the difference in actual money saved, I think next time I will stay closer to Houston, and just pay to park. Convenience was just not worth it!

Room Tip: Stay away from elevator, as there is very loud music
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank paraclete58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed November 5, 2012

If you are looking for a customer friendly oriented hotel, DO NOT stay at this place. The manager was very rude and not accommodating at all with our problem. Especially stressful when all area hotels were booked. We cancelled our reservations and thankfully for hotels who are customer friendly driven, we found an alternate place to stay with a great last minute rate during a busy event and friendly hotel staff. Please do not spend your money here especially if you book a state govt rate. You must have official work orders AND they will have to call to verify that you did not forge the document, according to the manager. Making a call to state goverment agencies on the weekend are impossible especially on a weekend when everyone at personnel division are off. if you run into a problem, they are not going to be helpful. They will just ask you to cancel your reservations in hopes of charging a Saturday rate of $324 a night to someone else instead of a cheaper rate when booked online.

Stayed November 2012, traveled on business
Helpful?
1 Thank jca469
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katy, Texas
Level Contributor
128 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed October 24, 2012

We stayed here Friday October 19, 2012 in room #210. We checked out of another "on the beach" hotel that wasn't, and after finding the weekend rates at all the Island hotels too high, we took a gamble on Priceline for the first time and blindly chose a 2.5 star hotel at $100 a night. It turned out to be a good gamble. I've always been a fan of HI Express, but this one was exceptionally good. Caveat: when booking on Priceline, you get the room they assign you. We wanted a king room, we got a double queen. No worries, it was still a great stay. By the way, if you want a balcony that fully faces the Gulf, they are all king suites. It's not a problem, the view from our balcony was really good. Breakfast was awesome, with their cinnamon rolls, cheese omelets, waffles, and good coffee. The staff kept up very well with the demand that a tour bus of seniors put on breakfast. I will definitely make this my Island hotel from now on. Okay, one thing to keep in mind if you or a travel mate are short or must sit in the shower. The shower has two heads, one fixed up high, and one lower that can be handheld. The problem is, to turn on the lower shower head, you must reach to the top of the fixed head 6 1/2 feet high and pull up on a knob. Good luck if you are wheelchair bound.......

Room Tip: The "10" rooms are all the way to the front and facing east for a nice sunrise, only king...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank SaltwaterTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Level Contributor
272 reviews
257 hotel reviews
common_n_hotel_reviews_1bd8 460 helpful votes
3 of 5 bubbles Reviewed October 6, 2012

Very pleasant & professional front desk personnel, with the routine breakfast offerings, so no big problems. However, the carpeting in the public areas look like they have never been cleaned since the day the hotel opened. Dirty, dingy & stained, especially in front of the elevators. And be sure that you do not get rooms near the elevators, or you will certainly hear the music that is BLASTING through the ceiling speakers. Who thinks music should be this loud in a hotel?
Room numbers ending in 01-05 are at the front of the hotel with balconies directly overlooking the beach on the other side of the highway, so you would think they would be the best rooms. Be careful what you ask for however. The highway noise makes it unpleasant to sit on the balconies, & the spotlights on each corner of the front parking lot, which illuminate the hotel "all night long", shine DIRECTLY at & into these rooms, so you cannot sit on the balconies without sunshades -- who approved this design? Makes the front balconies basically useless. You are better off to take rooms on the side & towards the middle of the hotel, so you can partially avoid the spotlights, which makes the front room balconies as pleasant as sitting in a Walmart parking lot.

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank smvhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review, October 21, 2012
Dear smvhou,

Thank you for your feedback and choosing our hotel. It is great to hear you found the front desk staff pleasant and professional, and that they were able to assist you. I do apologize for the noise, room accommodations and overall cleanliness you encountered during your recent visit. We strive to provide a clean and comfortable place for our guest to stay and to provide exceptional customer service with all of our guest needs. Your valuable feedback will help us accomplish this.

Once again, we appreciate your comments and hope to see you soon again.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed September 24, 2012 via mobile

Nice hotel, farther down the seawall than I liked but that's not worth a drawback. We did make 2 reservations and 1 was somehow not entered so we had to make other arrangements the first night but the manager helped us get that taken care of.

  • Stayed June 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Babiesb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed September 20, 2012

The location is good, but not the best. We stayed one night and used points so it was a good value for us. We were only in the room for an hour before bed and left immediately after the free breakfast downstairs. They kept the food stocked and the tables clean.The room was clean, it was quiet, and staff was ok. I, too, had a cockroach sighting. One of the big ones. Yuck! But, this is Houston/Galveston and we're used to it. Friends elected to stay at Moody Gardens as it was only $10 more than Holiday Inn Express. I would make the same choice if we were paying guests.

  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank TXCorgi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review, October 5, 2012
Dear TXCorgi,

Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Katie J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Galveston West - Seawall

Property: Holiday Inn Express Hotel & Suites Galveston West - Seawall
Address: 8628 Seawall Blvd, Galveston, Galveston Island, TX 77554-9779
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 52 Hotels in Galveston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Galveston West - Seawall 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Hear the wave s crash from your balcony at the new Holiday Inn Express & Suites Galveston Island, located on W Seawall Blvd across from the ocean. Galveston offers 32 miles of relaxing beaches, superb restaurants, marvelous downtown shopping in the Strand Historical District, historical museums with the Lone Star Flight Museum and the Texas Seaport Museum, fabulous entertainment and one of the largest and well-preserved concentrations of Victorian architecture in the country including the 1859 Moody Mansion. The new Holiday Inn Express & Suites Galveston is a great value for business and leisure travelers. The Colonel Paddlewheel Boat is within easy reach; enjoy East Beach Park, Galveston Island Ferry, Stewart Beach, Bishop Palace and Moody Gardens, and the ever-popular Schlitterbahn Waterpark a family adventure. If you are embarking from the Port of Galveston or here on business, we are conveniently located close to University of Texas Medical Branch, American National Insurance Company, Texas A&M University at Galveston, Galveston College, U.S. Army Corp of Engineers and the US Coast Guard.Galveston is a small romantic island tucked deep within the heart of south Texas possessing all the charm of a small southern town with Texas Hospitality and just 40 minutes south of Houston. We look forward to seeing you at the new Holiday Inn Express & Suites Galveston Island soon. We also offer parking and a shuttle to the Cruise Terminal. ... more   less 
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Holiday Inn Express Hotel And Suites Galveston West - Seawall

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