My husband and I just returned from a week long road trip through Texas. Seascape was our last stop, and we were looking forward to some rest and relaxation. Our reservations were made over 2 months ago, and based on reviews I read here on TripAdvisor, I reserved a specific room with high recommendations. Upon check-in, I was told that the room was being renovated, and was unavailable. We were given a "comparable" room, which was average at best. The room wasn't particularly dirty, but it was very run down and in need of renovation. We had reserved the room for 3 nights, but were very disappointed to wake up and find that the building by the pool was having a new roof installed. We immediately knew that relaxation was not an option with all the noise from the construction. When I called the front desk to ask about an early checkout because of the construction, the manager rudely informed me that under no circumstances would a refund be given. After a brief conversation with me, she then rudely hung the phone up. After a heated conversation with the owner of the property, we were finally given a refund for our next two nights, but the entire situation was extremely unprofessional. The whole staff had a terrible attitude, and it was very obvious that this property was only concerned with profit, rather than customer service. The information packet that was emailed to me upon making the reservation was a small book of detailed rules, regulations and penalty fees. I felt like a kindergarten student on their first day of school. Because of the terrible customer service I received during my stay, I would NEVER STAY HERE AGAIN!!!!
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- Also Known As:
- Seascape Condominium Rentals Hotel Galveston
- Seascape Condominium Rentals Galveston