Booked a two-bedroom room the a beautiful view of the ocean back in April. Booked it for Thursday November 1 through Sunday November 4. On the day we were to arrive (Nov 1), we received a phone call while we were in route (4 hour travel) that there was a "maintenance issue" with the room. We were then placed in two one-bedrooms which did not make up for what we purchased. What are we to do at the last minute when you are already on the road? I called several times and asked what was going on and would the issue be resolved before the weekend is out, we were told no. They would not say what the issue was. Only that is was not able to be occupied. We went by the room and saw two pairs of tennis shoes outside the room. No one from the desk never followed up to clarify what went on. WITH A PLACE THAT HAS SO MANY RULES, we feel this was a breach of contract. I did not pay to be placed in a one-bedroom. The one bedrooms were too, too small and view we had was not the view we paid for. This place happen to be the place that was chosen for our group planned trip, so that is why the original reservations were made. NOW I KNOW WHAY I STAY IN BED & BREAKFASTS FROM NOW ON. No more hotels and condos for us--too impersonal. The only highlight was the guy in the guard shack . He came over and talked to us all the time. Will not return and would NOT recommend this place to anyone.
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- Also Known As:
- Seascape Condominium Rentals Hotel Galveston
- Seascape Condominium Rentals Galveston