I have traveled many places and have made several trips to Galveston since my children were babies.This is the first time I rented a condo (and upgrade and spent more money than usual)with beach access in Galveston, rented primarily for the safety and amenites for my grandchildren. We traveled five hours arrivng promptly at checkin. With my grandkids and daughter waiting in the car - miscalculated and had to wait several minutes in line. I was then waited on by a young girl who could barely speak English. She couldn't type or add, and with several failed attempts to communicate I received a handful literature and no keys. The room wasn't ready. There was confusion about what I owed, but thought the problem was resolved. The room wasn't ready. Thirty minutes later with a cranky 1 and 3 year old we get on the elevator and were swarmed by mesquitos. The condo was well decorated and clean except for a pile of dity towels in the wash room. The view from our condo was lovely except the view. As you look out the window you can't miss the campsite trailer park between you and the ocean. Later that night I discovered the washer in condo 1306 didn't work and I found myself pulling clothes out of a tub of water; wringing out a load of wet clothes for the dryer. Did have a quiet good nights sleep. Really looking forward to the extra amneity of a private beach with a landscape walkway, but instead the beach was filthy, covered in seaweed with scraped piles, of moist rotting seaweed. There was no way to escpe the stench of rotting fish. The smell made me gag. With no wind and more mesquitos - after an hour we packed up all our gear and went back to the condo. IT WAS A BAD TRIP BUT I WAS WILLING TO LET IT GO. We found something to do for the last few days and came home. Suspicious of my experience with checkin I checked my bank online, but now for the bad part. Long story short I was charged twice. I had paid Travelocity a month earlier in full. I had my Travelocity receipts at the check in but still AFTER MUCH CONFUSION AT the condo rental agency they still debited my account $933.00 dollars. Yep! After I contacted the rental agency several times the problem was resolved. After a week of waiting and no money I called again, screaming by now. Turns out they credited the wrong account not mine. . AND AFTER THEY PROMISED ME AGAIN AND MY MONEY WAS STILL MISSING FROM MY ACCOUNT AGAIN 14 - DAYS LATER I CALLED MY BANK. FINALLY MY MONEY HAS BEEN RETURNED. THEY KEPT SAYING THEY WERE SORRY. NO ONE ATTEMPTED TO RESTORE MY FAITH IN THIS ESTABLISHMENT WITH A FREE COUPON FOR AN OVERNIGHT STAY. I'M STILL ANGRY AND PLAN TO CONTACT BETTER BUSINESS, YELP, COMPLAIN ON FACEBOOK AND SEND A FINAL LETTER TO THE HOMEOWNER.
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- Also Known As:
- Seascape Condominium Rentals Hotel Galveston
- Seascape Condominium Rentals Galveston