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“Spring Break 2014”

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Hilton Galveston Island Resort
Ranked #9 of 52 Hotels in Galveston
Certificate of Excellence
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Spring Break 2014”
5 of 5 bubbles Reviewed March 20, 2014

My two teenage daughters and I only stayed one day (intended stay) and had a wonderful experience. The hotel is very clean, beds are super comfortable and the staff! Staff is amazing! Every member of the staff we came in contact with was so courteous, professional, friendly, etc. My comment was isn't it nice to be in a place where people actually like their jobs and like working here. We will defiantly make this our first choice for return trips. Price was great too!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rebecca R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, March 21, 2014
Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,053 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Franklin, Tennessee
Level Contributor
3 reviews
5 of 5 bubbles Reviewed March 20, 2014

Great location, friendly staff and very clean. Tristin at the front desk, when she found out it was our first visit to Galveston, had several suggestions for places of interest and maps. She always spoke and had a smile every time we saw her.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debra525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, March 21, 2014
Thank you for taking the time to post a review on Trip Advisor. Staff and I will review your comments and work to improve our operation. i appreciate your candid remarks and have a wonderful day.
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed March 20, 2014

This hotel is ok but not up to Hilton standards. I felt that it was old and a little run down. There were some water stains in the computers in the main floor hallways, and water damage to the ceilings in some areas. The room itself was nice. We had an ocean view room which overlooked the pool. Shower was awesome!
We were very upset about the wifi - wifi was $9.99 per 24hr per device. At other hilton hotels either you are given a coupon code for the internet or it has been free. We were quite upset that we paid $150 for a hotel room and did not get free internet...or for that matter a continental breakfast.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wrangler_fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, March 21, 2014
Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frisco, Texas
2 reviews
5 of 5 bubbles Reviewed March 16, 2014

Excellent heated pool, great location, incredibly friendly staff, great food... Just a great stay!

Housekeeping staff was so accommodating, and Peggy, Cathy and Onisha were amazing in the restaurant.

Bellmen and front desk staff were very willing to share their recommendations for restaurants too.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AJFreshwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, March 17, 2014
Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed March 15, 2014

Beautiful Property and superb staff. Highly recommend this property to anyone traveling with children! The staff our willing to help with anything they can to make the trip more enjoyable. Housekeeping does a great job. Our beds were made and turned down and my kids blankets and animals were arranged on the bed when we came back to the room. They definitley went the extra mile.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 385brandys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, March 17, 2014
Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 13, 2014

We have stayed at this hotel several times. The rooms are very nice but the people who work here are even better! So nice! They make everyone feel so special! This hotel is right on the seawall so you can walk to all restaurants and shopping with no problem!!

Room Tip: We were here during spring break. We did not hear "crazy" spring break kids. I really th...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Txterrilc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, March 15, 2014
Thank you for taking the time to post a review on Trip Advisor. Staff and I will review your comments and work to improve our operation. i appreciate your candid remarks and have a wonderful day.
Mike Pistone
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Angleton, Texas
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed March 12, 2014

The hotel itself is pretty nice. Expected a little more for the price. The rooms were a bit small and worn but clean. The staff was excellent. Location couldn't be better. The kids enjoyed the Spring Break activities. The pool was beautiful but COLD! I booked the hotel several weeks out. As it got closer to our stay and I saw we were in for cooler weather, I called to confim the pool was heated because I knew the beach would be out of question. I was assured it would be warm. The pool was not warm! It was warmer than a non heated but not warm enough to enjoy the first two cloudy days we were there. The second night the hot tub quit working as well. The last day of our stay cold water was being fed into the pool. I asked someone to turn it off which he did only for another maintenance guy to turn it back on shortly. We asked about why the pool was not warm several times to several people and were fed a line about the weather being to cold. We went next door to the San Luis for the s'mores and felt their pool. Now that is what a heated pool feels like! We will never stay here during cooler times. I'll pay a little more to have a pool my family and I can actually enjoy.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank char06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, March 15, 2014
Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Galveston Island Resort

Property: Hilton Galveston Island Resort
Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Galveston
#4 Spa Hotel in Galveston
#5 On the Beach Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton

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