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“The people were nice the bed was HORRIBLE”

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Hilton Galveston Island Resort
Ranked #9 of 51 Hotels in Galveston
Certificate of Excellence
Reviewed October 31, 2013

Everyone from the desk clerk to the the restaurant staff to the maid and bell service were wonderful; the hotel is cheerful and the food in the restaurant is tasty and not too overpriced; but it means little or nothing if the beds are no good. I spent two miserable nights trying to find SOME comfortable position on the torture racks that stood in for decent beds. My days were an agony of an aching back, neck and hips. I suffered terribly from sleep deprivation almost ruining my vacation time at the hotel.

  • Stayed: October 2013, traveled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank 791dianau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded November 1, 2013

Thank you for taking the time to post a review on Trip Advisor. Staff and I will review your comments and work to improve our operation. i appreciate your candid remarks and have a wonderful day.

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1,826 - 1,832 of 2,436 reviews

Reviewed October 31, 2013

Our stay was excellent. While I have stayed at other Hilton hotels, this was by far the best customer service experience I have had. The front desk staff was not only kind and courteous, but went far beyond any required or expected behavior to ensure that our stay was pleasurable. They even went as far as to send cupcakes and flowers to the room for my daughter's birthday! The bell staff who greeted us at arrival and each time we left the hotel were amazingly kind and always welcoming. The custodial staff did an amazing job of keeping the hotel clean while encouraging a smile from the guests they encountered. Overall, I would recommend this hotel to anyone needing to stay in Galveston, Texas.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Boyce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded November 1, 2013

Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone

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A TripAdvisor Member
Katy, Texas
11
Reviewed October 29, 2013

Very disappointed as hotel was full of scary dressed kids who roamed the halls laughing, slapping door, and running the ice machine all night long. Booking agent did not recognize that senior citizens should not have been on this floor. Personnel should have had an enforced curfew. We received NO sleep and ended up paying a lot of money for a place to just take a bath. Probably will never go back.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded October 30, 2013

I am sorry about issues with the convention held at City Convention Center. Unfortunately we cannot discriminate who books a room at the hotel but only enforce our policies and act accordingly if they are not followed. Individuals with this group did behave and no course of action was needed.Thank you for your comments.

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Reviewed October 28, 2013

Hotel area is a good place to stay. Everything is close by and of course across the street from the beach area. Rooms are bright, fresh and clean. For the price I would expect to not have an internet fee though. You can always go to the lobby area and have free internet service!

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Beatrice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded October 30, 2013

Your review is appreciated very much on Trip Advisor. I will make sure to foward your comments to our staff. Please come back and see us soon.
Have a wonderful day!
Mike Pistone

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Reviewed October 27, 2013

I cannot say enough about the jovial, embracing attitude of this staff. The GM must be an outstanding person to instill such a welcoming attitude in all of his staff. I talked to maintenance, housekeeping, waitstaff, even a chef and everyone was wonderful. Thank you all for making our stay ridiculously wonderful.

  • Stayed: October 2013
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1  Thank Wulfenskul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded October 28, 2013

Thank you and it was very nice meeting you. It is our cuture to get to know our guest and make their stay with us a great experience. I appreciate you choosing us and hope to see you back in the future.
Mike Pistone
General Manager

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Reviewed October 24, 2013

Overall the room appeared ill kept and dirty. When I arrived I was not informed that they were working on a water pipe and I had no water. The hairdryer did not work but they did bring a new one quickly. The room assigned should not have been provided to a customer. The bathroom had mold on the walls, the wallpaper was coming apart at the seams, the carpet was stained and floor trip was missing. I could hear visitors conversations throught he walls.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Toni C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded October 28, 2013

Thank you for taking the time to post a review on Trip Advisor. Staff and I will review your comments and work to improve our operation. i appreciate your candid remarks and have a wonderful day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

The most important items -- cleanliness, comfort, and quiet -- were achieved with excellence. Temporary construction in lobby and main hall due to renovation, but should only add value to future visitors. Also, extremely convenient to Convention Center, which is right next door.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded October 28, 2013

Your review is appreciated very much on Trip Advisor. I will make sure to foward your comments to our staff. Please come back and see us soon.
Have a wonderful day!
Mike Pistone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Galveston
#4 Spa Hotel in Galveston
#4 Top resorts Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#11 Family Hotel in Galveston
Price Range: $111 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton

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