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“Hilton Hotel A GREAT OVERALL EXPERIENCE”

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Hilton Galveston Island Resort
Ranked #8 of 51 Hotels in Galveston
Certificate of Excellence
Reviewed July 2, 2013

After arriving at the hotel we told the valet we wanted to see if our room was ready to check in and he was so nice and said to leave your car right where we had pulled in and feel free to go in and find out! PLUS POINT RIGHT OFF THE BAT! NOT GO PARK SOMEWHERE ELSE IN THE SWELTERING HEAT AND WANDER ABOUT!!!! Next we were welcomed by Tyler who was a doll and so welcoming said our room was ready( which was an hour before "official" check in time! ) PLUS POINT TWO!!!! Our room (2 double beds balcony oven view) was first class!!! The beds were amazing and the room itself was so clean and well kept! PLUS POINT THREE! Also all of the housekeeping staff we saw in the halls were so friendly and accomodating! PLUS POINT FOUR! The pool is gorgeous and has a cool rock waterfall! PLUS POINT FIVE!!! Checking out we were lucky enough to get Tyler again who was still as great as the evening before! ALL IN ALL THE HILTON IS MY NEW FAVORITE HOTEL IN GALVESTON!!!!! OH YEAH REASONABLY PRICED! LOVE THAT!!!!! (0: Deborah Lewis Purdy

Room Tip: If you want the better ocean view ask for room near elevator on whatever higher floor!
  • Stayed: June 2013, traveled with friends
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Thank deblepu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded July 3, 2013

Thank you for your nice rerview of our property. Trip Advisor is important to many travelers to the area and where they choose to stay. Comments like yours are appreciated for our business
Have a great day!
Mike Pistone

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (2,278)
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1,797 - 1,803 of 2,278 reviews

Reviewed June 29, 2013

We will not return to Hilton on the Beach. The rooms were filthy, seagulls pooped in the pool, room was not cleaned, and the air conditioner soaked the carpet in our room. I would rather spend less money at another hotel and receive more perks and know that it will be clean.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded July 2, 2013

We certainly value your candid remarks. I will make to share them with our staff so that we will improve. Have a great day.

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Reviewed June 29, 2013

Overall we had a wonderful experience. Hotel was in my opinion a little pricy, but the location of this hotel made up the value. Staff was extremely helpful even though we didn't have any interaction with them (except at the pool bar) other than the initial check in and out. Having no in room Internet was a little inconvenient. The parking lot was being repaved which made parking somewhat complicated. We enjoyed our stay and will probably stay there again.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded July 2, 2013

We appreciate your favorable comments to Trip Advisor. Your review will influence many travelers decisions on were to stay in Galveston. I hope to see you again for future stays.
Mike Pistone

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Reviewed June 27, 2013

I received a confirmation titled "A Happy Confirmation" from the hotel for a non smoking, balcony, double bed room. When I arrived at the hotel I was told that they were full and had no rooms available that met my confirmation. Note that I arrived before the check in time. After rounds of negotiation, I was finally allowed to rent a room with a king bed and no balcony. I paid $50. less than the original room but NOT less than the regular rate for a King room with no balcony. The next morning, I realized that most of the rooms on my floor were EMPTY.
I do have to say that the room was very clean and the food in the restaurant was excellent. The staff was helpful and knew their jobs.

Room Tip: If you are female, I suggest you be more aggressive when you are told that your original room is not...
  • Stayed: June 2013, traveled with friends
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Thank Nbear8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded June 28, 2013

Thank you for your candid review of your stay. Your comments are appreciated. Please come back and see us soon. Have a great day.
Mike Pistone

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Reviewed June 27, 2013

The Hilton in Galveston, Texas was a treat to stay at. The service was awesome! All of the employees were very polite, respectful, and friendly. They met our every need with a smile.. The pool/bar was beautiful! A great place to stay!

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Russell W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded June 28, 2013

Thank you for your candid review. Your comments are appreciated. Please come back and see us soon. Have a great day.
Mike Pistone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2013

Hotel is still nice but seems to be slacking a bit since last year. the front desk staff was very helpful, the bellhops were also great at their job. Calling the front desk several times seemed a bit hit or miss. The phone might ring for a good while before anyone answers it if they even do. Maintenance had to bring us another remote for the tv which they promptly did and even left us a couple of chocolate hammer shaped candies for the trouble. lol

the pool is still nice, not too crowded but not empty. drinks by the pool exceptionally high and they will slip in some very low quality liquor if you dont pay attention. saw someone get some mccormick vodka used in a bulldog. vodka is not that high and at least a mid level vodka should be used. it may seem picky but a hotel chain as nice as the hilton should not be using low quality ingredients. just my opinion of course.

  • Stayed: June 2013, traveled as a couple
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1  Thank tmike70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded June 28, 2013

Thank you for your candid review. Your comments are appreciated. Please come back and see us soon. Have a great day.
Mike Pistone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

Valet was courteous as southern gentlemen are trained to be. Check in was hectic but professionaly managed. Quality of food and drink are as excellent as expected. I felt looked after and cared about. Staff individualizes care by assessing boundaries and preferences. Will bring my family next time. Bartender at the pool was courteous and jovial.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank galavantess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded June 25, 2013

We appreciate your kind review of our hotel. Your opinion will influence future guests to our area and we recognize this. Have a great day and come back and see us!
Mike Pistone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Galveston
#4 Spa Hotel in Galveston
#4 Top resorts Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
Price Range: $103 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton

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