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“Good Family Vacation Hotel” 4 of 5 stars
Review of Hilton Galveston Island Resort

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Hilton Galveston Island Resort
Ranked #8 of 52 Hotels in Galveston
Certificate of Excellence
Terrell, TX
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good Family Vacation Hotel”
4 of 5 stars Reviewed July 10, 2012

The Hilton Galveston Island Resort is a good place to vacation with family. Our family of three stayed during early July for two nights. We were able to get a good deal on the room last minute through hotels.com. The hotel is clean, well kept, and close to many restaurants. They have a nice pool with waterfall and swim up bar. There is also plenty of comfortable seating around the pool area too. There are cabanas available for rent at the pool area, although I'm not sure of the cost. There is a restaurant inside the hotel with a daily breakfast buffet for $13.99 per person. We did not eat at the restaurant during this stay, but remember it being good from a previous stay. Landry's, Rainforest Cafe, and Ihop are all within walking distance. The beach is just a few steps across the street. The parking is free and we never had difficulty finding a parking place at night.

Overall, this is one of the nicer hotels in the Galveston area, and I would recommend it to anyone staying in the area. We will definitely visit again!

Room Tip: Pay extra for the gulf view with a balcony. It's worth the little extra cost!
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank eklbuicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, Manager at Hilton Galveston Island Resort, responded to this review, August 27, 2012
Thank you for your complimentary post. The Hilton Galveston Island Resort just couldn't ask for a better compliment than that our guest having enjoyed many of the amenities available here.

We appreciate your feedback and look forward to having you stay with us again soon. Keep in mind we are going into the fall season and have lots in store for entertainment.

Warmest Wishes!
Mike Pistone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (370)
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English first
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 9, 2012

This hotel is in a great location right across the street from the beach! There is a fun rainforest cafe very close! The beds were VERY comfy!! We paid extra for an ocean view with a balcony. The view was beautiful, however it was hot because of the outside part of the ac blowing hot air on to the balcony. The pool was great with a swim up bar! The only real negative was that when we asked for a roll away bed they said they didn't have them and instead brought us a half blown up single air mattress. Very cheap and tacky for a 200+ dollar per night hotel! We decided not to use it! The beds were double instead of queen as well. Other than that it was Great and we are planning to stay there again in August!

  • Stayed July 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Brittandkell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, Manager at Hilton Galveston Island Resort, responded to this review, August 27, 2012
Thank you for your comments and staying with us. I will advise housekeeping of the bedding issue.
Have a great day and come back soon,
Mike Pistone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
U.S.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 9, 2012

The staff was VERY friendly and accommodating. As a Hilton HHonors member, they upgraded our room upon arrival, which was very much appreciated. The check-In associate also gave us a voucher for a free appetizer or dessert at the neighboring restaurant.

The room was quite comfortable and the free self parking was a plus.

A bit pricey, but honestly wasn't much more than the two star down the street (at least when we booked, and on the weekend we stayed).

The bathroom was a bit small, and I would've expected a nicer bathtub in a room adjacent to a suite, but overall it was fine.

The pool area was nice, with a hot tub and dry sauna (unfortunately, this was out of service during our visit).

Elevators were slow, but not too bad.

Right across from the beach. On an area note - nearly all the hotels have the highway between them and the beach. Wish the town would put in more pedestrian crosswalks - or even bridges - because I can't count the amount of times I cringed at people dodging traffic or rushing across, trying not to get hit by cars. Maybe it was bad because of the holiday weekend, but it seemed quite unsafe at the time.

Overall, I would visit the Galveston Hilton again.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FruitySpirit9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, Manager at Hilton Galveston Island Resort, responded to this review, August 27, 2012
I agree with your comments that the street crossing can get very busy due to our location. Otherwise, I appreciate your response to your stay and hope to see you back in Galveton soon.
Mike Pistone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawton, Oklahoma
2 reviews
4 of 5 stars Reviewed July 6, 2012

great hotel, nice rooms with high ceiling, GREAT comfy beds, in room movie's, great pool area with the best pool side food I have ever had. CLEAN rooms with safe's, marble top vanity's in bathroom verry classy place. only problem A/C in the hallways don't work very hot, but guest rooms A/C is top notch. great in room movies, top selection to choose from. food is awesome. great location right across from the beach. would def. return to this hotel again. very nice staff, friendly and helpful, good valet parking service it was an overall great experiance

Room Tip: top floors are nice great view of the ocean. 8th floor was awesome
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Beefguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, August 27, 2012
Thank you for your comments. I look forward to seeing you again when in Galveston.
Have a great day,
Mike Pistone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 5, 2012

This Hilton hotel is cat 7 because of its popularity. It's location means everything. In actual fact just by its perceived (ADR) value alone, I would rate it at most a cat 4. My reasons for rating this a cat 4: no executive rooms (the Hilton website needs to be corrected on this), no executive lounges, complimentary breakfast for gold & diamond members only gives $7.99 discount which entitles only to a "continental breakfast" which has no hot items other than oats. The full buffet breakfast is $13.99. The rooms with balcony are in the old wing which has 6 floors & is facing perpendicular to the beach. We stayed in the new wing which has 10 floors & directly faces the beach & pool but does not have balconies. It is a fun pool with a pool side full bar. Nice but with people eating in the pool, the water gets a little cloudy. There's a hot tub that can accommodate about 10 adults next to the pool. The hotel staffs are very courteous. They stop to greet guests passing by & if they are vacuuming while you walk by, they'll stop their work till you have passed them. We felt bad disrupting their work & we tried to walk by as quickly as we could. Parking is complimentary if you do it yourself. There is ample space since they also allowed guest to use the covered garage in the convention center next door. Overall it had been an enjoyable July 4th holiday for us. We will definitely come back if the price is right but won't use 50,000 HHonors points per night for this hotel. I hope the management will consider giving a full breakfast in the future for gold & diamond members.

Room Tip: Ask for the new wing if you don't mind not having a balcony.
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Bernard1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, August 28, 2012
Thank you for your suggestions and the comments have merit. We will review your recommendations. Thank you for your loyality.
Mike Pistone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 3, 2012

The place is probably great for families with little kids. this is what I found; 1) service at the pool was slow. they were nice enough but ignored you until they had a free moment. 2) the rooms were very dated. 3) Galveston beach area leaves alot to be desired...however this is not the hotels fault. 4) the elevators were slow because there are only two. Trust me if you are an adult choose the hotel 300 meters down the street called St. Luis. I wish the wife and I did. Their hotel bar is alot more accomodating to adults.

Room Tip: Go to St. Luis hotel. If you are reading this and do not have little kids with you believe me you w...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Amaker1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hilton Galveston Island Resort, responded to this review, July 5, 2012
We are sorry that you had a disappointing experience during your stay with us. We aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver our brand promise in the future. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 2, 2012

This Hilton gives other Hilton Hotels a bad name. The individuals tasked at keeping non-guests out of the parking lot are EXTREMELY unprofessional. My family and I were awakened by hotel staff around 10pm because they thought that we were smoking. We do not smoke and they woke up my 3 year old and six year old. I confronted hotel staff the next day and they had a nonchalant attitude about the situation. It is ashamed that this Hilton has given the Hilton brand such a bad name. This Hotel does NOT deserve the stars that it currently has. I enjoy taking my family on vacations every summer however my wife and I will NEVER consider Hilton Hotels again.

Oh..and the air conditioner sounds like a freight train and vibrates the entire room and yes they do have spiders.

thanks but no thanks

  • Stayed June 2012, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank KyboshMurrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, August 28, 2012
I appreciate your comments and they will be researched and addressed if valid. I hope you will reconsider us for future stays. being a AAA Four Diamond property we pride ourself on a very positive reputation with our guests.
Mike Pistone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Galveston Island Resort

Property: Hilton Galveston Island Resort
Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Galveston
#4 Top resorts Hotel in Galveston
#4 Spa Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton

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