We got to Galveston a little early and went to the hotel... hoping for an early check in. (check in is extremely late @ 4pm). The reception lady told us over an intercom that there was no room ready but she "guessed" she could allow us into the parking area. So called the front desk on my cell phone and asked her to call us when our room was ready since we were early and the temperature outside was near 100 degrees. She huffed that she would and hung up with out so much as a thank you or a kiss my tail. 4pm came and went without a call..... so we went ahead and checked in. We were rudely met at the counter by a young lady that handled the transaction as if she were handling a poisonous apple. She never said hello, thank you, good bye, how are you... NOTHING!!!!! We were treated curtly and as thought we were interupting her afternoon. She handed us our key, told us we were on the third floor and turned away without a word. I even told her "thank you" on three different occasions while checking in... and was never acknowledged. This is by far the worst treatment we've ever received from hotel staff. So far the room is adequate, but adequate doesn't cut it when you're treated like dirt. What a waste of $180. And beware, there is only one place close to park and that is the hotel parking lot. They are going to charge you $10 a night to use the lot.
- Official Description (provided by the hotel):
- The Harbor House Hotel resides in Galveston Wharf overlooking Galveston Bay. The Harbor House amenities feature spacious guest rooms with scenic harbor views, free Wi-Fi Internet access as well as complimentary breakfast. All Guest rooms are designed to reflect a relaxed ambiance, embellished with nautical-style furnishings and wooden floors. Enjoy nearby attractions, such as the Texas Seaport Museum, The Tall Ship Elissa, and The Great Storm Theater. ... more less
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- Also Known As:
- Harbor House Hotel Galveston
- Harbor Hotel Galveston