My wife and I are really trying to like this hotel, but we keep running into roadblocks every time we stay here. This is our third stay at Moody Gardens. We stayed here last almost a year ago to the weekend when the remodeling was getting under way.
Check in was smooth, even with a big wedding and the event we were there for. The bar area is nice. Our fault is not with the grounds or the other parts of the hotel, it is always our room!
We stayed in Rm. 819 on 10.12.13. This was a Saturday night. We were part of a group riding a two day 180 mile bike ride. We had been on our bikes for 100 miles pedaling from Baytown all day and were really looking forward to our room and a shower and some rest.
The room was clean and on first impressions everything looked great! I took the first shower while my wife was doing something else. The sink in the bathroom would not drain when pulling or pushing the drain release due to the fact it was not connected so if you wanted to drain the sink you had to pry the drain cap out of the drain itself and hold it in place till the sink drained. I had to do this numerous times and it became old very quick. No, we didn't call the front desk and complain because last year when we stayed we had maintenance guys in and out of the room all evening and they couldn't resolve last years problem so we did not want to go through that all over again. I did mention it to the front desk when I went back downstairs and they asked if I wanted to see a Manager and again said no because I did not want to go through all of this again like last year. This was not the same problem as last year. Things break I know, but come on and fix them before the next guest arrives.
The newly remodeled shower was already losing its finish in places and it made it look dirty and old with the contrast of new and run down. The shower dish for the soap and shampoo was not large enough to hold soap, shampoo, and conditioner at the same time. One or more of the items kept falling into the tub. It didn't seem well thought ou to me.
We asked the front desk if we could have a shuttle ride to a restaurant on the seawall like we did last year, but were told at first that the shuttles did not leave the property and then by another desk person that they were busy with a large group and could not. We may have been part of the large group, but were also a year earlier when Lubos gave us a ride to Gaidos Restaurant for dinner and then picked us up. For a property this size I would think they would have a van to help get guest to nearby attractions and restaurants unless they do not want you to leave there property. We were told they could call a taxi which they did and we paid the fare to and from the hotel. They do not exceed my expecations or even meet them.
The next morning we woke to get ready for the remaining 82 mile bike ride. We wanted to have coffe while we got dressed only to find the Keurig coffee maker would not brew. The power light came on, but it would not brew. No, we did not call the front desk on this either because we were in a hurry and by now were just wanting to leave. On the way out, my wife stopped and mentioned to the front desk about the coffe maker. An apology was given and we were directed to the Satrbucks around the corner from the front desk to purchase our own coffee instead of offering us coffee elsewhere that was complimentary since it was with the room had the Keurig worked.
We really want to like this place, but can't. I won a free night stay coupon and passes to attractions at the property that are good for a year due to my fundraisng efforts and we have a part of us that do not want to go back even if it's free. We want to have a good experience here without any issues and enjoy the whole stay, but are gunshy.
We travel alot and have stayed in other resort hotels and other hotels of varying levels of service and this is the only one that continues to disappoint us.
The bed was extremely comfortable even after the long ride that day.
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- Also Known As:
- Moody Gardens Hotel Spa And Convention Center
- Moody Gardens Hotel Hotel Galveston
- Moody Gardens Motel
- Moody Gardens Galveston
- Moody Garden Hotel Galveston