I originally wanted to rent a private place from the homeaway website but my husband made arrangements on his office computer because he thought he found a deal to good to pass up; $500 for 3 nights with an ocean view. The staff was friendly when we arrived which was a relief because I read horror reviews online. The room was decent but not immaculately clean like hotel rooms should be; the bed was oddly wrinkled but due to a sloppy housekeeper and the walls were dirty in many spots. The ocean view was very nice but the MAJOR disappointment was that the patio doors were so dirty. When the patio doors were shut I couldnt see the "view". We were on a staycation from Katy, Tx and my husband loves the Galveston area, so I was determined to enjoy our trip with little complaint...however the hotel made a mistake and put a $2000 hold on our $500 reservation. While we were away from home our staycation we were denied a good chunk of our bank account. It was very difficult to reach a manager to fix it and as of April 8th there was a $900 hold on our bank account from our trip on March 28th. The manager did discount our $500 bill down to $400. I would have possibly valued the hotel on an average rating if they had valued charging us correctly. Please be cautious how this hotel charges you! Please read other reviews where guests complain about overcharges, too.
- Official Description (provided by the hotel):
- Overlooking the Gulf of Mexico, Four Points by Sheraton Galveston is near the beach and Pleasure Pier, Schlitterbahn Waterpark, Moody Gardens, Strand Historic District, and Grand 1894 Opera House Free parking only applies for guest. (none parking facility) If vehicle is left for cruise parking the charge is $40.00 for 5 days. ... more less
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- Also Known As:
- 4 Points By Sheraton Galveston
- Four Points By Sheraton Galveston Hotel Galveston