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Four Points By Sheraton Galveston
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All reviewspleasure pieracross the streetfish talesshampoo and conditioneramusement parkhotel is in a great locationbeds were comfortablesea wallpre cruisethe room was niceseawall blvdcruise terminalconsprosrefrigeratorgulfstrand
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530 - 535 of 657 reviews
Reviewed September 20, 2012

Not a bad location, across from the Pier with lots of entertainment. The hotel was nice, bed was great!! Got a suite with an ocean facing balcony, well worth it!!
Staff was not so great, except for the bar staff that was excellent.
Only two elevators service the entire building and during the entire 3 day stay, only one was operational. I can deal with that, but when the cleaning staff is moving carts up and down, there is no room and you may wait 10 minutes for the elevator again.

Room Tip: Get the suite with ocean balcony!! Well worth it.
  • Stayed: September 2012, traveled with family
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2  Thank VATravel36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this reviewResponded October 2, 2012

Dear Todd W,

Thank you for your review. We're happy to note that both elevators of the main building are now functioning correctly. Also, next time try to king suite in the main building, it doesn't have a balcony however it has impressive views from two sides of the building!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2012 via mobile

Blood stain on underside of comforter (see picture)! Hotel double charged us and took FOREVER to correct it. Elevator ridiculously slow. Almost always had to take stairs. Disappointing because its a GREAT LOCATION!

  • Stayed: August 2012
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Thank Geiggi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this reviewResponded September 16, 2012

Dear Geiggi,

Thank you for your review. I sincerely apologize for the unfortunate experiences you had during your stay. We encourage all guests to verify the accuracy of their bill through our e-folios and/or the front desk prior to leaving the hotel, to ensure billing accuracy. Therefore it's suprising that there was a billing issue that wasn't correct in a timely manner. The same applies for housekeeping, where we try to ensure rooms are comfortable and clean with room inspections by the executive housekeeper after they are cleaned by the room attendant. However, I have passed on your comments to the appropriate department managers for review and all actions will be taken to correct these problem areas. I would like to thank you again for your comments and suggestions and we hope to see you again in the future.

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Reviewed September 4, 2012

We spent 2 nights at the Sheraton and enjoyed it. The room was clean and the beds great. The staff was friendly and helpful when I needed another hair dryer. It was delivered immediately. Not a good place to eat breakfast unless you have a lot of time. There were not enough service people. Great location on the sea wall across from Murdocks. We could walk to dinner or lunch. You could walk acoss the street with a light and access the beach.

Room Tip: We stayed in Room 413 and had a great view of the beach and Murdocks. My husband could watch us on the beach out the window.
  • Stayed: August 2012, traveled with family
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1  Thank Pat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this reviewResponded September 24, 2012

Dear Pat S,

Thank you for your review. We're sorry the breakfast service was slow during your stay, and have shared your comments with the food and beverage staff. We look forward to having you stay with us again.

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Reviewed September 4, 2012

Hotel comments:
Friendly staff, clean rooms, very comfortable beds, and cold A/C! There is a free coffee bar in the lobby in the mornings. Will be staying here again!

The best benefit is LOCATION given it’s on the seawall nearby major attractions. The beach access is easy with a crossing light in front of the hotel. Very short walk is the Landry’s Pleasure Pier, Wendy’s, Domino’s Pizza, and bike rentals. There is the duck boat tour company that picks up guests across from the hotel.

Notes are nearby activities that may benefit your stay:
Restaurant wise, we did eat at the nearby Landry’s Bubba Gump Shrimp Co. Food was terrible, and expensive. You are paying for location and view only. Recommend to visit the nearby local owned restaurants near the Strand (The Sunflower Bakery & Café or The Mosquito Café).

Tickets to the Pleasure Pier are $27 for over 48”. If adults want to watch the kids, you have to pay $10 just to walk on the pier. Suggest to plan your time in advance to maximize your visit, including enjoying the nighttime colorful lights on the rides. Bands play Friday and Saturday nights.

The Beach. They do rent umbrellas and chairs for a daily fee. Bring your own if you want to save money.

Room Tip: Ask for Gulf View
  • Stayed: September 2012, traveled with family
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3  Thank TravelTexas1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this reviewResponded September 16, 2012

Thank you Texas Traveller,

We look forward to having you stay with us on your next trip to Galveston!

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Reviewed September 2, 2012

horrible, would never home back, ever!!! gave my room to away, when i called to make sure they kept it. Gave me keys to other occupied room, 3 TIMES. Told me "somehow system didn't register those as busy", service was abysmal, staffs were incompetent, hotel were dirty with puke stains in elevator, oh, i booked ocean view, and got parking view, 2 beds to 1. The only thing they did good was that we ended up at Wyndham Grand, great hotel btw, and cost cheaper too!!!!! X(((

  • Stayed: September 2012
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Thank travelgeek1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this reviewResponded September 3, 2012

Dear Travelgeek,

We're sorry that your experience did not meet expectations. Please feel free to contact me at the hotel so that we can get more information and remedy any concerns.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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