This hotel is a weird one to review. The guest rooms are quite nice, with comfortable beds, strong free WiFi signal (a big plus), nice bathroom, etc. No complaints.
Housekeeping is rather weak, though. Bathroom wasn't cleaned well upon arrival (hair on shower walls, yuck) and wasn't freshened during our stay other than new towels.
The "information" books on where to eat, sightsee, etc are pretty sad, mainly because the "THINGS TO DO" was empty. We kind of had a good laugh about that.
Big complaint: the much-maligned elevator STILL DOESN'T WORK. This 5-story building with many families is operating on one slow elevator. I've been told by frequent guests it has now been inoperative for weeks. That's ridiculous.
Also, the carpet in the hotel is just gross and needs to be replaced or CLEANED. It was a poor design choice because it shows dirt. There's a reason hotels like to use "patterns" on carpet, along with dark colors. Probably looked great a few years ago when the hotel opened but now it's impossible to not get a negative impression before you even get to a guest room. (Main lobby is quite lovely, though!)
Finally, the staff isn't very knowledgeable. They just shrug their shoulders and say "I don't know" rather than trying to find answers. I do realize this is a midscale property but more training would go a long way.
- Official Description (provided by the hotel):
- Overlooking the Gulf of Mexico, Four Points by Sheraton Galveston is near the beach and Pleasure Pier, Schlitterbahn Waterpark, Moody Gardens, Strand Historic District, and Grand 1894 Opera House Free parking only applies for guest. (none parking facility) If vehicle is left for cruise parking the charge is $40.00 for 5 days. ... more less
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- Also Known As:
- Four Points By Sheraton Galveston Hotel Galveston
- 4 Points By Sheraton Galveston