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“Great Place to Stay” 4 of 5 bubbles
Review of Four Points By Sheraton Galveston

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Four Points By Sheraton Galveston
Ranked #27 of 52 Hotels in Galveston
GreenLeadersSilver level
Houston, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great Place to Stay”
4 of 5 bubbles Reviewed April 23, 2012

A great place to stay right across from the beach. There is a stoplight at the corner giving you access to cross Seawall Blvd. and go down to the beach. It was comfortable and clean. Good location for finding different restaurants. Also, not too far from Broadway St. and the Strand District.

  • Stayed September 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank melovie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this review, October 2, 2012
Thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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545 reviews from our community

Traveler rating
    138
    171
    119
    56
    61
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
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English first
Corpus Christi, Texas
Level Contributor
66 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed April 13, 2012

This hotel is a basic hotel with nothing exceptional to offer. It was cheaply designed as a rectangular box. The front desk staff were very welcoming and helpful. The room was clean and good size. The ammenties in the room were of cheap quality except for the TV. The room A/C was very noisy. Maintenance claimed nothing could be done to correct the noise problem because all the room air conditioners had the same problem because of the make. The hotel is in a good and safe location across the street from the bay. There is no varandah on any of the rooms. Only the suites over look the beach. Galveston beaches do not have clear water as the Caribbean islands.

Room Tip: Unless one can sleep with above normal A/C noise.
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  • Stayed April 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DennisTyler_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frisco, Texas
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed March 19, 2012

The hotel is as close as you get to the beach, because no hotels are "on the beach". The 4 Point sits across the street, at a corner so it is easy to cross to the beach. Once Pleasure Pier is completed (June?), this spot will be even more convenient for families since the hotel is across the street and a hundred yards down from that spot being built. The room we got was actually an upgraded room that sits in a separate building next to the pool. It had 2 queens and a pull out sofa bed, and larger than the standard rooms. The rooms are very clean and the beds comfortable. The pool was kept clean, and the dining area seemed very well kept. There are a couple of "nice, family" restaurants within walking distance (The Spot and Fish Tales), and a Wendy's right next door. We will definitely stay here next time in Galveston.

Room Tip: Ask for a room in the separate building by the pool, in the same building as the fitness room.
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  • Stayed March 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank friscocruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden, Colorado
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 13, 2012

We were not disappointed! Large clean room, comfy bed, great location, great view off our balcony, helpful staff, and did I mention great location? Wonderful time there!

Room Tip: Upper floor suite if you're staying for a period of time.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank randd123123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this review, September 3, 2012
Dear Rand,

Thank you for your review. We now have additional suites in our second building as well you have to try.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corning, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed February 18, 2012

The outside wasn't so pretty, and the lobby was crowded so I was afraid when I first saw it that it would be very disappointing....BUT, I would definitely stay here again. We went up to our room with trepidation, I don't generally like busy hotels ( I worry that they will be loud and dirty) but our room was so quiet, and so clean...when I woke up the next morning it was "wow". We ended up having to park ourselves in the lobby the next afternoon ( after finding out that our cruise ship was having problems getting to port due to fog) and the lady at the desk was so nice and helpful. Quite a few people were sitting around the lobby for the same reason, and the people at the desk never took it as an intrusion, tried to help us be more comfortable, watched our luggage, gave us information on the area, called cabs, drew maps...whatever we needed they were there for us (and this was after checkout!).

  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Katherina59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this review, August 28, 2012
Thank you Katrina, for your review. You are welcome to come down and sit in our lobby anytime!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flower Mound, Texas
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed February 15, 2012

Let's start off with the good -- this hotel is MUCH CLEANER AND NICER than the over-priced Hilton down the road. The Hilton Galveston should not even be called a "Hilton" and would be lucky to be a "Motel 6" and please see my prior reviews on that. Anyway, we stayed here prior to our cruise because we will never step foot in the Helltown Hilton again. We were greeted by the grumpy Middle Eastern guy at the front desk who should work in customer service. Then we headed up to our nice, clean room. The rooms are great -- however, our room door malfunctioned. We were locked out of our room with our luggage for our cruise in there! Hours were spent trying to bust the door down by hotel staff. Eventually, the door was busted down and were were given our room for free. The hotel is a much better choice than the HIlton -- but the guy at the front desk is not front desk material. He should work behind the scenes.

  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Caylor99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this review, August 27, 2012
Dear Caylor99

Thank you for your review. We agree with you. None of our staff should be grumpy and they all should be helpful and friendly. We're sorry your experience wasn't representative of that.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gulf Coast
Level Contributor
160 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed February 12, 2012

Stayed here for Mardi Gras this weekend Friday and left this morning. Stayed here before and didn't experience room service before because no one answered the phone during our prior stay. Emailed ahead of time to check to see if our prior issues were resolved and was told they were. When we called front desk Saturday morning and told them we didn't have a room service menu they said we could go to the lobby and get one??? I order room service because I don't want to leave the room. A 3 star would have said I will bring one to you. No one once again answere room service phone. Called the front desk area they said they must be busy making the room service food. So Saturday morning no room service. Saturday night ordered gumbo salad and a side of mashed potatoes the mashed potatoes were not fresh and the instant kind had big lumps not all the way mixed up terrible food for dinner also no condiments or water with dinner tray even though we asked for water. This morning did a card for the door room service no pen in the room had to use an eye pencil. Then it was 20 min late. Food was ok this morning. The bed was comfortable the room was comfortable, the ottoman in the room was dirty when I pulled it out to use it. The girls we talked to were nice but all this doesn't rate A 3 star by any means.

  • Stayed February 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GulfCoastNikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maunak D, General Manager at Four Points By Sheraton Galveston, responded to this review, August 27, 2012
Thank you for your review. We are sorry that no one was answering your room service calls. We discovered the problem at the time to be that the room service was programmed to call an incorrect extension. That problem has been corrected.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points By Sheraton Galveston

Property: Four Points By Sheraton Galveston
Address: 2300 Seawall Blvd, I-45 South Between 23 & 24 Street, Galveston, Galveston Island, TX 77550-7940
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#10 Business Hotel in Galveston
#12 On the Beach Hotel in Galveston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points By Sheraton Galveston 3*
Number of rooms: 118
Official Description (provided by the hotel):
Overlooking the Gulf of Mexico, Four Points by Sheraton Galveston is near the beach and Pleasure Pier, Schlitterbahn Waterpark, Moody Gardens, Strand Historic District, and Grand 1894 Opera House Free parking only applies for guest. (none parking facility) If vehicle is left for cruise parking the charge is $40.00 for 5 days. ... more   less 
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Also Known As:
4 Points By Sheraton Galveston
Four Points By Sheraton Galveston Hotel Galveston

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