Stayed here for Mardi Gras this weekend Friday and left this morning. Stayed here before and didn't experience room service before because no one answered the phone during our prior stay. Emailed ahead of time to check to see if our prior issues were resolved and was told they were. When we called front desk Saturday morning and told them we didn't have a room service menu they said we could go to the lobby and get one??? I order room service because I don't want to leave the room. A 3 star would have said I will bring one to you. No one once again answere room service phone. Called the front desk area they said they must be busy making the room service food. So Saturday morning no room service. Saturday night ordered gumbo salad and a side of mashed potatoes the mashed potatoes were not fresh and the instant kind had big lumps not all the way mixed up terrible food for dinner also no condiments or water with dinner tray even though we asked for water. This morning did a card for the door room service no pen in the room had to use an eye pencil. Then it was 20 min late. Food was ok this morning. The bed was comfortable the room was comfortable, the ottoman in the room was dirty when I pulled it out to use it. The girls we talked to were nice but all this doesn't rate A 3 star by any means.
- Official Description (provided by the hotel):
- Overlooking the Gulf of Mexico, Four Points by Sheraton Galveston is near the beach and Pleasure Pier, Schlitterbahn Waterpark, Moody Gardens, Strand Historic District, and Grand 1894 Opera House Free parking only applies for guest. (none parking facility) If vehicle is left for cruise parking the charge is $40.00 for 5 days. ... more less
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- Also Known As:
- Four Points By Sheraton Galveston Hotel Galveston
- 4 Points By Sheraton Galveston