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All reviews front desk great hotel every room has an ocean view private balcony very clean hotel rooms face pool and hot tub sofa bed definitely stay here again across the street breakfast room free breakfast beds were comfortable seawall blvd top floor great view of the gulf family vacation
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Reviewed July 9, 2017 via mobile

We have been here since Thursday. That night pool party called down at 11:30pm to ask what time pool closed said 10 but let people stay if quiet. Not quiet. 4 floors up from pool. When they clean room they do not restock your cups or coffee. Had to go get them myself daily. Saturday came back from being at beach all day they had cleaned room but left our door open for who knows how long. We were gone from 9 to 4. Again no restock of items and no bath mat. Today we were gone from 9 to 2 came back room not cleaned went to pool from 2:15 till 5 room still not cleaned. Called front desk and told them we needed our room cleaned and towels because we were going to dinner. Reservations. 15 minutes and still nothing. We check out tomorrow. But we will not be staying here again.

Stayed: July 2017, traveled as a couple
Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this reviewResponded July 10, 2017

Dear Guest,

Thanks for your comments and for staying with us. I’m very sorry that we failed to meet your expectations of cleanliness. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2017

Best Western Suites Galveston plus is an amazing Hotel the staff are very friendly the hotel is extremely clean the rooms are very comfortable with a great view of the ocean. The breakfast is hot and delicious.

  • Stayed: July 2017, traveled with friends
    • Value
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    • Sleep Quality
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Review collected in partnership with Best Western
Thank faughteric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this reviewResponded July 10, 2017

Dear Guest,

Thanks for your kind words about our clean,comfortable and friendly hotel. I’m pleased that everything met with your approval. We take serving our guests seriously and are pleased that we met your needs so well. We appreciate the opportunity to serve you and look forward to serving you again many times in the future.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2017

This hotel was beautiful and has excellent staff. Great value for peak season on Galveston Island. Always cheaper to book online. They offer veteran discounts too.Great free hot breakfast. They even have a waffle iron that is in the shape of Texas! Very clean pool and hot tub that faces the ocean. All the rooms have balconies that face the seawall/ocean. The only drawback is that it is located away from the main beaches and restaurants. But you can easily get there with a straight shot up seawall blvd.

  • Stayed: July 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank G3505VWjulieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this reviewResponded July 10, 2017

Dear Guest,

Thanks for staying with us. I’m very glad that our hotel impressed you. I’m extremely happy that you had such a pleasant stay. We’ll be here when you need us with another great stay that you’re sure to like again.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2017

We saved up 24,000 points to visit in Galveston Island and stay in a nice hotel we arrive around 9 PM they gave us a room with no view at all but a few of the canopy outfront concrete. I asked to be moved but she said no more rooms I watched several people check in after us.

  • Stayed: July 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Darryl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusgalveston, Webmaster at Best Western Plus Galveston Suites, responded to this reviewResponded July 14, 2017

Dear Guest,

Thanks for staying with us during your recent visit to our area.
We appreciate your review and also take your points seriously.
We regret the inconvenience caused whatsoever and we are addressing your observations related to the cleanliness and overall hospitality.
You shall definitely find the difference during your next visit.
We await your next trip to our area and promise a nice stay with us.

Sincerely,
Hotel Manager.

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Reviewed July 7, 2017

It was a comfortable stay, clean rooms, great breakfast. Staff was friendly and front desk lady goes way and beyond to make you happy! Reasonable prices. It was great being able to stay in a room accessible to the sea wall view!

  • Stayed: July 2017, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank frankaT1333PX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusgalveston, webmaster at Best Western Plus Galveston Suites, responded to this reviewResponded July 10, 2017

Dear Guest,

Thanks for the positive feedback. We strive for great value, a great staff and great accommodations.Thank you again for sharing your experience. It is a true joy to serve customers like you. we look forward to having you back with us again soon.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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