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Holiday Inn Express Gainesville
Ranked #5 of 12 Hotels in Gainesville
Reviewed July 30, 2012

Check in was a breeze. Room was very nice with 2 queen beds. I had asked for a KIng but they never discussed it just assigned the room. On the bed were several pillows all labeled hard or soft. Very nice I thought. Breakfast was from 6:30 to 9: 30, I got there at 9. They were out of most things. Found an attendant and asked that they were restocked. At 9:25 she abrutly started closing down even as people were still at the breakfast bar. Very rude. Watched and she did this again the second day. I enjoyed the hotel but definately the staff was not friendly or service oriented.

  • Stayed: July 2012, traveled with friends
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1  Thank iv2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 - 78 of 94 reviews

Reviewed July 26, 2012

The rooms are clean and the breakfast is very good, plus it is near good restaurants. The only thing that I don't like is that the sink is not in the bathroom. Otherwise--great value! We have stayed several times and found it consistenly comfortable.

  • Stayed: July 2012, traveled with family
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Thank kris w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2012

Only stayed one night, but the front desk service was good and the double queen room was a good size / layout, as was the bathroom. Did notice minor cosmetic issues around the door frame, ceiling and bathroom area but nothing that would be a deal breaker for future visit. Only complaints would be that we did have some highway noise and the internet was painfully slow to basically non-existent at one point during peak user time. Luckily I was not on business and didn't have to access the internet, which would have been a problem. Stayed for free on IHG priority club point breaks so it was definately worth it!

  • Stayed: May 2012, traveled with family
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Thank edmondtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2012

We also like HIE but this was subpar based on our experience.

The room was a bit shabby as it looked like they tried to cover graffitti by simply painting over any other damage or spots. The bathroom floors were 'sitcky' and don't even want to think what that means. Then the hair dryer didn't work and when called for a replacement was told I had to get it myself as he was the only perosn on the hotel. Really - not a soul in the place at 8:30am? And the food was a bit tasteless and I have to ask where to those hard-boiled eggs really come from?! ;-(

Stayed: April 2012, traveled with friends
Thank norwoodpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this reviewResponded May 24, 2012

Dear norwoodpark,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're sorry you were not fully satisfied with the accommodations received. We hope that you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare
Reference # 27748195

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2012

There were three large events going on in town and the Hotel was booked. However the service we received was remarkable. My wife and I enjoyed relaxing in the jacuzzi tub. If you look past the roof repairs that are currently underway then you have yourself a great place to visit.

  • Stayed: March 2012, traveled as a couple
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Thank txusmc94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2012

We always ask for a top floor room away from nioise. When we checked in, we were told the inn was being re-roofed, guests were only staying on the first and second floors, and no one was occupying the third floor due to noise and that the roofers may have to go in and out of the rooms. After two hours in our room, we called down to the front desk due to the significant noise overhead, and we were told that the roofers were staying on the third floor in our section of the inn. We were told the roofers were not staying on the third floor on the other main hallway of the hotel, so we moved to a second floor room. There was again someone overhead in that room. After talking to the Holiday Inn Customer Relations folks, and the off-site manager, we decided to drive the 350 miles home to stay in our own home.

We have stayed in many wonderful Holiday Inns in the past year. This is not one you want to stay in. The rooms are out of date;the furniture is old and nicked. The wallpaper in the second room we were in was peeling off the wall, and a desk lamp was damaged and the lampshade was ruined. The desk clerk may not have know ahead of time of the roofers staying on the third floor, or choose to lie to us about people staying on the third floor. When we moved to another second floor room in a wing that was not occupied by the roofers, we still had people living over head. I am concerned about staying in a hotel where the front desk clerk is not aware of what is going on in an entire floor of the hotel. I am also concerned about staying in the hotel where the desk clerk announces "I am going to cry" when she goes to call the off-site manager to call us regarding our attempts to secure a quiet room in a hotel that is not very full. I am concerned about staying in a hotel where the desk clerk and manager cannot guarantee you a "quiet room" with no one over your head, even if it is the room directly under the room that you are leaving. Are they going to give someone else the room that we just left after occupying it for 2 hours? I am concerned about a manager who does not know about the Holiday Inn membership rewards program. Or rather choose to ignore us since he does not get any monetary benefit from out staying there. We drove past 20 or so Holiday Inns on the way home that night, and we didn't think to stop at a single one. The Holiday Inn 1-800 Customer Relations rep was very nice. Supposedly we will get back our membership points used plus the amount and a bit more for the $40 payment we made that we can not get back. Unfortunately what is not easy to get back, is the idea that Holiday Inns are not consistently the type of hotel we want to stay at during our travels. If you want a quiet stay and a feeling that the front desk knows what is going on in the hotel, don't stay here! They received one bubble because none was not an option.

Room Tip: There do not seem to be any good rooms in this hotel since the workers seem to have a "run"...
  • Stayed: February 2012, traveled as a couple
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Thank usedphoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2012

My husband and I stopped at this hotel on our travel to Oklahoma. We got a suite with a jacuzzi and the price was alittle high for this area. They put us on the first floor and not letting us know they were working on the room above us. The coffee maker ran water all over the place and the ice bucket still had the water in it from the previous guest. They did get us another coffee maker but we had to go get it.The refrigerator was dirty and I couldnt put anything in the freezer dept. I called front desk and told them about the noise and the manager asked me why we didn't complain during the night! You can't get anyone to answer the phone during the night!

  • Stayed: January 2012, traveled as a couple
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1  Thank kirkkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Gainesville

Address: 320 N Interstate 35, Gainesville, TX 76240-6407
Phone Number:
Location: United States > Texas > Gainesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Gainesville
Price Range: $101 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Gainesville 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Gainesville. We feature an elegant three-story interior corridor layout with easy access from Interstate 35 and Highway 82 in historic downtown Gainesville, Texas! With dozens of dining, shopping and entertainment choices just minutes away, our hotel is the perfect rest stop. Winstar Casino is less than seven miles away. Complimentary shuttle Fri-Sun. We are at the heart of antique shopping in the downtown Gainesville area. We are located just 2 miles from the Gainesville Outlet Mall and only 0.5 miles from the Frank Buck Zoo. North Central College is just 1 mile away. Whether you are relaxing in our indoor heated pool, enjoying the complimentary breakfast, whirlpool, dry sauna, fitness center or the free high-speed Internet access, you'll find our hotel is the perfect retreat away from the hustle and bustle of the business office. We're close to major local businesses like Weber Aircraft, Molded Fiber Glass, Spraylat, Polypipe, Complete Energy, Carol Rose Quarter Hoses and Babcock Ranch. We also can host your upcoming meetings in our spacious executive boardroom, our large meeting room or our breakfast area. Don't forget to check-out our free hot breakfast bar in the morning, featuring gourmet coffee, the best cinnamon rolls, omelets, bacon or maybe even a helping of good old country biscuits and sausage gravy! Join us on your next visit to Gainesville, Texas and Stay Smart! ... more   less 
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Also Known As:
Holiday Inn Express Gainesville Hotel Gainesville
Holiday Inn Gainesville
Gainesville Holiday Inn

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