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Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa
Ranked #4 of 14 Hotels in Frisco
Certificate of Excellence
Memphis, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Family Oriented”
4 of 5 bubbles Reviewed March 19, 2014

Our family experience of the hotel was totally positive. We received first hand customer service at check in and throughout our stay. The breakfast staff were very kid friendly and wowed the kids with the TX shaped waffles! Embassy Suites are always our first choice for travel. The hotel is located in a great area of TX surrounded by so many different family oriented things to do. The parking was convenient and well lit. They offered valet however we were able to find parking on our own relatively close to the entry of the hotel front atrium. The spa offered superb service and as a sample to the guest they offer free hand scrub in the atrium public bathrooms. I highly recommend this hotel as the place to stay when traveling to Frisco TX. You have access to the freeway and its centrally located. The only concern that we had was the smell of the room. The smell was not welcoming and seemed as if the carpet needed to be cleaned.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Tarsha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, March 25, 2014
Thank you so much for your wonderful comments! Our hotel and Frisco is very family friendly and I am glad you were able to experience the many services we offer. I am sorry about the odor in your room. I can assure you, we will get that corrected. Thank you again for staying with us and we hope to see you soon!
Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,046 reviews from our community

Traveler rating
    572
    268
    112
    56
    38
See reviews for
286
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547
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Amarillo, United States
1 review
5 of 5 bubbles Reviewed March 18, 2014

Our stay was just right. Good location, lots to do in Frisco, fit our needs just right. The internet service on the 14th floor was bad, but everything else worked fine. The valet was quick, the breakfast was wonderful, and the evening reception was fun.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, March 25, 2014
Thank you so much for your wonderful comments! It is always gratifying to hear when my staff takes such good care of our guests! I also appreciate your mention of our wonderful complimentary evening reception and breakfast. They are great experiences for the whole family. Thank you again for staying with us and we hope to see you soon!
Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewisville, United States
1 review
4 of 5 bubbles Reviewed March 16, 2014

We visited for spring break as a return trip with friends. Check-in at spring break is usually an hour or so, but staff is polite and offered free drinks from the coffee shop while we waited. Staff all around was wonderful, and the evening happy-hour is great. The breakfast cooks make great omelettes, plus the hot buffet has plenty of selection for both continental and full breakfast eaters. Exercise room is well equipped, and accessible from the second floor, or from the pool area. Plenty of towels around, as well as a rinse-off shower. We were there socially; however, we saw a corporate group treated to a great reception as well. The least exploited resource is the on-site restaurant. They have great food and great staff, and were never too busy.

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Josh-Daniel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, March 25, 2014
Thank you so much for the very nice review of our hotel. Your detail gives a great description that can be so helpful to other travelers. Thank you for the mention of our restaurant. Our team takes great pride in our fantastic food and service! Thank you again for your review and we hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makanda, United States
2 reviews
5 of 5 bubbles Reviewed March 15, 2014

We spent about a week here to shop in Frisco and Dallas, and use it as a base for touring the sites and visiting friends. We Highly recommend this John Q. Hammons Hotel. Easy access to roads into the city. A new 7-11 convenience and gas store about a block away. Walking distance to mall and they offfer a shuttle. Numerous excellent restaurants nearby. The gym and pool are very clean, hotel staff is well trained, and the breakfast chefs are top of the line. Perfect for families and business travelers

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jeff A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, March 25, 2014
Thank you for your kind words and we are glad that you enjoyed your stay with us. We appreciate you taking the time to write a review. I appreciate your mentions of our great location and outstanding customer service. We hope to see you again the next time you are visiting the Frisco, TX area. Safe Travels!
Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longview, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 14, 2014

The staff at the hotel, went above and beyond from the minute I checked into the hotel. Breakfast was very good and very fresh. The water pressure was terrible. It would go down to almost a trickle, and if we were lucky it would increase enough to rinse properly. Not sure what was going on. I didn't report the issue, I'm sure if I did they would have at least tried to make it right. I'm not sure how that would be an easy fix though.

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Shelley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, March 25, 2014
Thank you for your feedback and taking the time to post your comments regarding our hotel. I was gratified to see the wonderful comments regarding our staff, but understand your stay was mixed.
I reviewed your comments regarding your stay with us and we want you to know we appreciate all the feedback we can get. I do apologize that the water pressure was not adequate.

As a management team, we take all comments seriously and share them with our staff, so we may resolve issues such as these. Again, thank you for the comments, which will help us in our ongoing efforts to improve product and service.

Thank you so much for staying with us and we hope you will give us another opportunity to have you as our guest.

Richard Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, United States
1 review
5 of 5 bubbles Reviewed March 14, 2014

This was the best nights sleep I have had in years. I love this hotel and the people who work there. I hated to leave the property. Everything was neat and clean, the housekeepers were very nice and the front desk workers were professional and friendly. The work out room was nice and clean also and all the machine were in working order.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Reginald F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, March 25, 2014
Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay with us and that you had a chance to enjoy many of our amenities and wonderful service. Our team takes pride in caring for our guests and appreciates your comments. We hope to see you again soon!
Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlohtian, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed March 11, 2014

I'd Rather not The electricity went out..not really there fault, but they could have offered more than coffee for how much they charge. It was a romantic weekend so we decided on roomservice_DONT_ it's expensive and not good!

  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Derek C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, March 25, 2014
I wanted to thank you for your writing a review! I really do appreciate your feedback. We are pleased that you stayed with us! I did note your comments regarding your experience. I am very sorry you had a poor experience with room service. I can assure you we will address with our team. I know this does nothing to make up for a less than satisfactory experience, but hopefully will demonstrate our commitment to our guests. I know the power outage in our area did cause an inconvenience for our guests. We appreciate the patience you showed while we were able to get it back online. Thank you again and we hope to you give us another opportunity. If you would like to discuss further, I can be reached at rich.lundt@jqh.com or 972 963 9143.

Richard Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa

Property: Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa
Address: 7600 John Q Hammons Dr, Frisco, TX 75034-1916
Phone Number:
Location: United States > Texas > Frisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Frisco
#3 Romantic Hotel in Frisco
#5 Family Hotel in Frisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa 3.5*
Number of rooms: 330
Official Description (provided by the hotel):
The beautiful Embassy Suites Frisco Convention Center and Spa is located in the heart of Frisco. Frisco is the most booming place in the USA! So much is happening here! We are a four diamond, four star Embassy Suites! We boast over three hundred and thirty wonderfully appointed suites. We have that special four diamond, four star service that will exceed all of your expectations. The Embassy Frisco features a full service SPA BOTANICA which has everything from pedicures to body massages. The perfect place to relax from a meeting or sneak away for a romantic weekend.Talk about meeting space; we got you covered! The Embassy Frisco has a full convention center with over 90,000 square feet of flexible space that can accommodate up to two thousand! Whether you are coming in for that special meeting or family reunion- we do it all! Don't forget weddings! We have a special coordinator to assist your every need.The Embassy Frisco is close to everything to do! We are steps away from Dr Pepper Arena. We have views that overlook the Roughriders stadium. Close to many restaurants and shopping shopping shopping! Right across the street from Stonebrier mall and all they have to offer! So come on over to Frisco Embassy Convention Center and Spa- we will exceed all your expectations. ... more   less 
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Also Known As:
Embassy Suites Dallas Frisco Hotel Frisco
Embassy Suites Frisco
Frisco Embassy Suites

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