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Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa
Ranked #4 of 16 Hotels in Frisco
Certificate of Excellence
A TripAdvisor Member
“The BIG E”
Reviewed January 4, 2014

The Big E is always Excellent!!!!!!!! Love this hotel!! Staff is so helpful and we always love the evening reception and morning breakfast. And we love relaxing around the pool and hot tub. You will never go wrong staying at this hotel.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, January 7, 2014
Thank you so much for the very nice review of our hotel. Your detail gives a great description that can be so helpful to other travelers. Thank you also for highlighting the extras in our complimentary breakfast and evening reception. We are always looking for ways to add an extra touch to make our guest's stay a little more special. Thank you again for your review and we hope to see you again!
Rich Lundt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,103 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Dutch first
  • English first
  • French first
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English first
Wichita Falls, Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 31, 2013

We had a great stay this past weekend...My wife, 2 kids and myself....hotel was very nice as all other Embassy suites we have stayed at are....Upon arrival the front desk clerk was very friendly...we were also welcomed by the GM who happened to be riding in the elevator with us...We walked in the room and loved it...Big smooch from my wife in approval..The room was good sized with separate bedroom and pull out for kids...We rushed out of the room to explore the beautiful hotel...every thing was very clean and nice...best part was when we saw that the pool was open till 1AM....so many pools close at 10 and by the time we get done with activities we never get to use it...We took full advantage of Pool , hot tub and sauna...very big pool , and indoors...Breakfast the next morning was excellent...Hot full buffet with everything you would need and more for a full belly...the only minimal complaint i have is that the bar was supposed to stay open till 1 am and when i went to get a cocktail at 11:10 bartender was leaving with some buddys and said they were closed...but i survived...lol...oh yah ...speaking of drinks..there is a NIGHTLY cocktail set up from 530-730...open bar...bartenders were great ...very friendly and lively....this was a 5 star stay for us...

Room Tip: i pricelined the room and got a great deal with name your price...50% off
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, January 7, 2014
Thank you so much for the very nice review of our hotel. Your detail gives a great description that can be so helpful to other travelers. We are always looking for ways to add an extra touch to make our guest's stay a little more special. Thank you again for your review and we hope to see you again!
Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus Ohio
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 30, 2013

Very nice hotel, excellent location for Frisco TX business, decent breakfast. The room furnishings are getting a little worn at this property, but the basic Embassy Suites room floor plan is excellent. On the negative side, Embassy Suites is charging for small considerations, like having your room ready if you arrive a little early or need a late checkout. Time will tell if it works or just drives cutomers across the street to similar housing options, like Homewood suites, etc.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank AMagone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, February 3, 2014
Thank you for your feedback and taking the time to post your comments regarding our hotel. We are sorry to hear your stay was mixed.

I reviewed your comments regarding your stay with us and we want you to know we appreciate all the feedback we can get. I do apologize that the hotel was not up to the usual standards you have come to expect from an Embassy Suites Hotel.

As a management team, we take all comments seriously and share them with our staff, so we may resolve issues such as these. Again, thank you for the comments, which will help us in our ongoing efforts to improve product and service.

Thank you so much for staying with us and we hope you will give us another opportunity to have you as our guest.

Richard Lundt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 27, 2013

All the staff was very friendly and the room was clean and comfortable. The walls were very thin so you could hear your neighbor shower...I never like this. The beds were comfortable and it was quiet at night. Embassy Suites offers a free breakfast and even though I like free, it was not worth getting up for. Most everything was cold except the oatmeal. We had an omelet made for our daughter (she didn't want to get out of bed) and it was okay.

I probably would stay here again, I just wouldn't get up for the free breakfast. :)

Green Features: This hotel leaves a note in regards to using your towels the next day.
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank casscrayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, February 3, 2014
I wanted to thank you for your writing a review! I really do appreciate your feedback. We are pleased that you stayed with us! I did note your comments regarding your experience. I am very sorry the breakfast was not up to the standards you have come to expect from an Embassy Suites Hotel. I can assure you, we will address with our team. I know this does nothing to make up for a less than satisfactory experience, but hopefully will demonstrate our commitment to our guests. Thank you again and we hope to you give us another opportunity. If you would like to discuss further, I can be reached at rich.lundt@jqh.com or 972 963 9139.

Richard Lundt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed December 26, 2013

Our family met here for Christmas 2013. We had five rooms including one deluxe suite. My job includes group travel and check-in is almost always a nightmare. I was very pleasantly surprised to find that the check-in was a breeze. Our rooms were not only on the same floor, they were all next door to each other.
The staff is very friendly and helpful. We especially appreciated Charlsie at the front desk and a bellman named Austin. There was a blonde woman at the front desk who was also very helpful, but we failed to record her name.
Breakfast was delicious, even though it was scaled back a little due to the holiday. The dining area is large with plenty of tables for a large crowd. Bartender was friendly and helpful as well. The pool was surprisingly large with a nice hot tub and deck area.
There is a nice mall nearby with plenty of restaurants. There is a parking garage, but a free parking lot as well which always had spaces available during our stay.
One thing families might want to know if you're staying during the holidays---the mall Santa stays at this hotel. We saw him in the dining area on Christmas Eve, which was magical for our young children, but could be suspicious for older ones. He stayed in character while we were nearby.
We will likely make this hotel a part of an annual family tradition.
The problems mentioned in a previous review by "jeamon" must have been corrected, because we experienced none of them. The restaurant and spa were closed for the holiday, so I cannot address either of them.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcy_CCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, February 3, 2014
Thank you so much for the very nice review of our hotel. Your detail gives a great description that can be so helpful to other travelers. We are always looking for ways to add an extra touch to make our guest's stay a little more special. Thank you again for your review and we hope to see you again!
Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, United States
1 review
Reviewed December 25, 2013

Helpful, great service, and very friendly employees Very clean, and well maintained. Close do shopping and restaurants. Good business facilities. I'd stay again and recommend. Plenty of good food options. Everyone seems happy and help was always there. Well managed.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jeffrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, January 7, 2014
Thank you so much for your wonderful comments! It is always gratifying to hear when my staff takes such good care of our guests! I also appreciate your mention the cleanliness of our hotel. Thank you again for staying with us and we hope to see you soon!
Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 23, 2013

this hotel really 'wowed' me. when i think of an embassy suite, i did not think it would be such a diamond type hotel. from the front desk to the room, everything was perfect. and it's connected to a convention center that is PERFECT for meetings and events.

i was at this hotel during a 'different' time for the dallas area---an ICE STORM! yet staff was so perfect even when things were crazy at the front desk. awesome management and staff!!

Room Tip: all the rooms are perfect! the corner king is beautiful!!
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zarijazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, February 3, 2014
Thank you so much for your wonderful comments! Our team always does a great job and we especially appreciate the nice comments regarding our hotel! It is always nice to hear when my staff takes such good care of our guests! Thank you again for staying with us and we hope to see you soon!
Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa

Property: Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa
Address: 7600 John Q Hammons Dr, Frisco, TX 75034-1916
Phone Number:
Location: United States > Texas > Frisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Frisco
#3 Business Hotel in Frisco
#5 Family Hotel in Frisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa 3.5*
Number of rooms: 330
Official Description (provided by the hotel):
The beautiful Embassy Suites Frisco Convention Center and Spa is located in the heart of Frisco. Frisco is the most booming place in the USA! So much is happening here! We are a four diamond, four star Embassy Suites! We boast over three hundred and thirty wonderfully appointed suites. We have that special four diamond, four star service that will exceed all of your expectations. The Embassy Frisco features a full service SPA BOTANICA which has everything from pedicures to body massages. The perfect place to relax from a meeting or sneak away for a romantic weekend.Talk about meeting space; we got you covered! The Embassy Frisco has a full convention center with over 90,000 square feet of flexible space that can accommodate up to two thousand! Whether you are coming in for that special meeting or family reunion- we do it all! Don't forget weddings! We have a special coordinator to assist your every need.The Embassy Frisco is close to everything to do! We are steps away from Dr Pepper Arena. We have views that overlook the Roughriders stadium. Close to many restaurants and shopping shopping shopping! Right across the street from Stonebrier mall and all they have to offer! So come on over to Frisco Embassy Convention Center and Spa- we will exceed all your expectations. ... more   less 
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Also Known As:
Embassy Suites Dallas Frisco Hotel Frisco
Embassy Suites Frisco
Frisco Embassy Suites

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