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“Great location, great breakfast, but...”

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Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa
Ranked #4 of 17 Hotels in Frisco
Certificate of Excellence
Austin, Texas
Level 4 Contributor
35 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location, great breakfast, but...”
Reviewed March 15, 2013

Enjoyed the Frisco location (chain restaurant capital of the world), good rate negotiated for a local soccer tournament. Breakfast was great, but even though it's free the cost is rolled into what I believe to be generally overpriced rooms. Beds were comfy and HD TV a nice feature. Irresponsible to charge for garage parking and internet fees to guests. There is enough parking around the hotel to avoid the garage. Overall very good, even better if you are a middle aged person that likes to make a fool of one's self by drinking too much of their free beer/wine.

Room Tip: Ask for non-smoking, away from elevators.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WCWC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,120 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
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English first
Fort Worth, Texas
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 15, 2013

My wife and two small kids stayed here on a last minute planned spring break get away. The room we started out in did not have a functioning a/c unit. The staff was quick to get us moved to one that did. The hot tub in the hotel did not work and had a bunch of caution cones around it. The sauna worked, but had 10 yr old kids running in and out of it (sign clearing indicating no children). We booked on club level and did not have a robe in our bathroom (as the website promised). We also had kids running up and down our floor up until 11:00 when I called the front desk. Again... skip club level.... it's a waste of money. The breakfast was included, but parking was $10/day. Other than the nickel and dime and some neglected amenities, the hotel would be a good place to stay. It would be nice if Embassy could do something about kids tearing tarnishing their hotel and image... It would be even better if their parent's did something :-/

Room Tip: Save your money and skip club level.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JPBUTLER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
owner1156, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review, March 21, 2013
Thank you so much for your feedback and I'm glad we were able to address the HVAC unit issue quickly. I apologize that other guests disrupted the comfort of your stay and we are actively researching ideas on how to handle such issues. The next time you're in the area I hope you'll stay with us again.

Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muldrow, Oklahoma
Level 6 Contributor
118 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed March 9, 2013 via mobile

Good clean room, parking cost $10 a day but it should be free, Internet is $14 a day, should be included. Typical nickel and dime the customers, but they do have a breakfast included, and evening drinks...so that's ok. I paid $130 per night conference rate.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redlandfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level 6 Contributor
125 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed March 6, 2013

A very good value with a friendly staff. Bathroom was clean and fresh. Bedding was good and allowed for good nights sleep. There is self parking in the garage for $10.00 a overnight. Free internet in the lobby but not in the room. I never understood that...

  • Stayed March 2013, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VoyageursNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
Level 6 Contributor
593 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 415 helpful votes
Reviewed March 5, 2013

This is a really nice hotel. I'm not trying to get mean or anything, but I didn't expect a lot from Frisco, Texas. The hotel is beautiful. And I was in a corner room with a balcony. Very nice view and amazing! Hotel staff are very nice as well.

Room Tip: A room with a balcony is my advice.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kuwells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Downers Grove, Illinois
Level 4 Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 3, 2013 via mobile

I was overly impressed with this embassy. The staff was great. We got an early check in. So convenient to get coffee or sandwich right in hotel lobby. All shopping is right here. Shuttle can take you anywhere. Cannot wait to come back to Dallas just to stay here again.

Stayed February 2013, traveled with friends
Helpful?
Thank 632AndreaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prescott, ontario
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 28, 2013

I stay here often for business when in the area. The staff is very friendly and each time "welcome me home." The suites are spacious and clean. The free breakfast buffet is plentiful although closer to 9am they can run out of things. I have tried many items from their room service menu and this is the only area they are lacking in--food is only adequate.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank herb1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa

Property: Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa
Address: 7600 John Q Hammons Dr, Frisco, TX 75034-1916
Phone Number:
Location: United States > Texas > Frisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Frisco
#3 Romantic Hotel in Frisco
#5 Family Hotel in Frisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa 3.5*
Number of rooms: 330
Official Description (provided by the hotel):
The beautiful Embassy Suites Frisco Convention Center and Spa is located in the heart of Frisco. Frisco is the most booming place in the USA! So much is happening here! We are a four diamond, four star Embassy Suites! We boast over three hundred and thirty wonderfully appointed suites. We have that special four diamond, four star service that will exceed all of your expectations. The Embassy Frisco features a full service SPA BOTANICA which has everything from pedicures to body massages. The perfect place to relax from a meeting or sneak away for a romantic weekend.Talk about meeting space; we got you covered! The Embassy Frisco has a full convention center with over 90,000 square feet of flexible space that can accommodate up to two thousand! Whether you are coming in for that special meeting or family reunion- we do it all! Don't forget weddings! We have a special coordinator to assist your every need.The Embassy Frisco is close to everything to do! We are steps away from Dr Pepper Arena. We have views that overlook the Roughriders stadium. Close to many restaurants and shopping shopping shopping! Right across the street from Stonebrier mall and all they have to offer! So come on over to Frisco Embassy Convention Center and Spa- we will exceed all your expectations. ... more   less 
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Also Known As:
Embassy Suites Dallas Frisco Hotel Frisco
Embassy Suites Frisco
Frisco Embassy Suites

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