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BrendaHummingbird

Nothing to ask for.

5.0 of 5 bubblesReviewed Apr 25, 2017
We actually live rather close to this amazing place. We decided to take a weekend and getaway for fun. We wanted to get a jump on the fun and were able to check in early even though they had four wedding parties there that weekend. The Juliette balcony on our room was perfect to let the breeze come through and allowed us to check out the beautiful pool area below. The beds were perfect, our daughter loves a great bubble bath and assures me the tub is the best she has found for soaking. The staff was wonderful and very accommodating when we called the next morning and requested a late check out so we could let that getaway last just a bit longer. I would not hesitate to recommend The Westin Stonebriar Hotel and Golf Club to anyone looking to stay in the area.
Date of stay: April 2017
Trip type: Traveled with family
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stonebriar, Director of Sales at The Westin Dallas Stonebriar Golf Resort & Spa, responded to this review
Responded Apr 27, 2017
Thank you so much for the wonderful feedback! We're so excited to share this with our team. Please do visit again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 20, 2017 via mobile

Came here for a conference. Beautiful hotel, comfortable beds. Quiet rooms. Rainfall shower was so nice! Supplied starbucks coffee in the room and I was very impressed. They get 4 stars though because of one thing that was unacceptable to me. My coworker found glass shards on and around her bed when she first walked in her room. Housekeeping responded and removed the glass piece from the bed and vacuumed the floor but wasn't very thorough about it. And they didn't offer to change her bed sheets either. It couldn't have been very relaxing worrying about possibly getting in bed with small shards of glass or accidentally stepping on left over glass. Oh--and don't expect anything complimentary with your stay. They charge $9.95/night for wifi access!

Date of stay: April 2017
Trip type: Traveled on business
2  Thank Jessi F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stonebriar, Director of Sales at The Westin Dallas Stonebriar Golf Resort & Spa, responded to this reviewResponded April 21, 2017

Thank you so much for staying with us and for your comments on your positive experiences! Nevertheless, cleanliness and safety are key priorities for us, and we're very sorry about what your coworker experienced, as well as the fact that it wasn't resolved to her or your expectations. Our records reflect that we did offer to move her room, but she declined. Please know that we are sharing these comments with our Director of Housekeeping in an effort to improve our service. In addition, we are sorry that you were disappointed about the charge for internet. We do offer complimentary internet access in all public areas. We appreciate all of your feedback and hope to welcome you back for a stay that exceeds your expectations in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2017

We stayed here at the last minute and negotiated a $119 rate for one night because we arrived around 2:00 AM. The room was comfortable, clean and spacious. We had a view of the golf course which was nice. This would be a good place for a wedding or event at the golf clubhouse with lodging at the Westin just across the clubhouse parking lot. I would stay here again.

Date of stay: March 2017
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank BSC_CliffsideDr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded March 13, 2017

Thank you so much for staying with us, and we look forward to having you back again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2017

Recently stayed here for two nights for meetings. Frisco is about 30 minutes from DFW airport so reasonably convenient but away from the airport. There is a Fazio designed golf course as part of the property - wasn't there long enough to enjoy golf, but the course looked like it was in excellent condition. Rooms were comfortable, staff was welcoming and the banquet food was surprisingly good. The conference center is connected to the hotel and was a bit of a hike from my room as I was on other side of hotel.

Room tip: Rooms facing the golf course have nice views looking to the west
Date of stay: March 2017
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank CBeam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stonebriar, Executive Administrative Assistant at The Westin Dallas Stonebriar Golf Resort & Spa, responded to this reviewResponded March 8, 2017

Thank you for staying with us at The Westin Stonebriar Hotel & Golf Club. We appreciate and value your feedback. Thank you for your business and we look forward to welcoming you back soon.

All the best

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2017 via mobile

I stayed at The Westin Stonbriar for 3 days for a work convention and my stay was everything I expected from a Westin, but they did not wao me for me to give the a very good or excelent. During one of our meetings, the staff took our notes, which we needed for the conclusion of our meeting and threw them out. The hotel is located in a very nice suburb of Dallas and there are a lot of good options for eating put nearby and the people in general from the area are awesome.

Date of stay: January 2017
Trip type: Traveled on business
Thank johnito
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stonebriar, Executive Administrative Assistant at The Westin Dallas Stonebriar Golf Resort & Spa, responded to this reviewResponded March 8, 2017

Thank you for staying with us and for taking the time to share your valuable feedback. I would like to apologize for the inconvenience you experienced with our banquet staff. Although we strive to exceed our guest's expectations at times we fall short. At your convenience, please give me a call at 972 668-8000. Thank you for your business and I look forward to connecting with you.

All the best Renee

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Reviewed February 26, 2017

We just finished a couple night stay at the Westin Stonebriar with our family. The hotel is nice, but I would recommend another place for people traveling with families.

The rooms are fine, but like many others here I did not receive any consideration for an improved room with SPG Platinum status. Therefore, you are likely to be sleeping in a two bedroom regular hotel room, which is fine (and what I paid for), but I have grown accustomed with my status for a little better treatment.

The pool area is relatively small - our children (11 and 14) were both bored fairly quickly. It feels like it is made more for adults to lounge around the pool vs. an active family. There is no SPG floor and therefore no SPG amenities. We found ourselves going to the nearby (10 minute drive) Legacy Mall for Starbucks and dinner. Plus you are a long way from central Dallas and some of the activities there (with a lot of traffic).

Therefore, in summary, a nice and clean place and a quiet location, just lacks character and caters to conferences/business travelers with very little to offer families. I will be staying elsewhere when I return to Dallas.

Date of stay: February 2017
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Stafford22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stonebriar, Executive Administrative Assistant at The Westin Dallas Stonebriar Golf Resort & Spa, responded to this reviewResponded February 28, 2017

Thank you for staying with us at The Westin Stonebriar Hotel & Golf Club and your continued loyalty to SPG. Our Platinum guests are very important to us and when possible, we try to honor their platinum status with suite upgrades. However, due to the limited suite availability, I apologize at times we are unable to accommodate all of our platinum guests. We appreciate and value your feedback.

All the best

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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