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“Lovely hotel property” 4 of 5 bubbles
Review of The Westin Stonebriar Hotel & Golf Club

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The Westin Stonebriar Hotel & Golf Club
Ranked #8 of 14 Hotels in Frisco
Certificate of Excellence
Nashville, Tennessee
Level Contributor
260 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Lovely hotel property”
4 of 5 bubbles Reviewed October 21, 2013

Stayed here to attend family wedding and had a wonderful time. Staff is very much into customer service. The rooms were luxurious with great amenities. We did upgrade to an executive suite for a price less than regular hotel rooms elsewhere. So worth it with an extra powder room and spa like bath w separate tub for two and separate large walk in shower with rain head or hand held sprays. Only two weak links - pillows were terribly lumpy despite getting additional ones which were not an improvement. Second housekeepers do a great job once you can track them down and get your room serviced as their focus is on the next guest not current ones. Everyone in our group had to forgo service the first nite due to time constraints just taking extra towels off the cart. We did call, ask at the desk for early service and tho promised did not materialize.

Room Tip: Ask for a room facing the pool
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  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Barbara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar Hotel & Golf Club, responded to this review, October 24, 2013
Hello Barbara D –

Thank you very much for your recent visit and for your positive comments about your stay. I am delighted that you enjoyed the comfort of our executive suites. I sincerely apologize about failing to meet your request for early service. I have addressed this with our Teams to ensure we deliver on our promises. Thank you again for your gift of feedback, especially coming from a Top Contributor. We look forward to your next stay.

Be well.

Jean de Vogue
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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443 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (99)
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English first
Seattle
Level Contributor
122 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed October 18, 2013

This Westin was a little different but nice. The decor is more older style vs some of the more modern Westins. However, we really like it and would def come back. The staff is awesome. I think at the front desk, the gentleman's last name was Vogue, but he was very very nice and made us feel very welcomed. There is a shuttle service to go anywhere within a 3 mile radius which is very convenient. Mine was delayed 1/2 hour but no big deal, I was not in a rush...My only negative is that there is no Starwood lounge. There was few instances that the cleaning crew talked so loudly amongst themselves in the halls that it was a little disturbing.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank l3tsg01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar Hotel & Golf Club, responded to this review, October 24, 2013
Hello I3tsg01 –

Thank you very much for staying with us and for your positive comments about our hotel. I am pleased to hear that I was able to personally welcome you to our hotel and that your stay was a memorable one. I apologize for the disturbance you encountered in the halls and I have shared your comments with our Housekeeping Team to address this.

We look forward to your next visit.

Be well.

Jean de Vogue
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ormond Beach, Florida
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 18, 2013

Attended the Wedding of my Nephew and stayed at this Magnificent Hotel. Couldn't have asked for a more beautiful hotel.. The accomadations were magnificent.. The Pool, weightroom, bar, lounge and resturant were excellent.. If in Frisco, Texas, I highly recommend this Hotel..

Room Tip: I think any floor or room chosen are going to be fabulous.. We stayed on the 4th floor overliiking t...
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  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bradlem1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar Hotel & Golf Club, responded to this review, October 24, 2013
Hello Bradlem1 –

Thank you very much for staying with us during this very special occasion and for sharing with us your positive experience. I hope we will have the pleasure in welcoming you and your family back again soon.

Stay well.

Jean de Vogue
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
132 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed October 18, 2013

This is definitely the best Westin that I'v stayed in our the years. The rooms are large, the staff was very helpful (this is not typical in the US), the various restaurants served good food, the price was quite reasonable. When in Dallas give this hotel a try.

Room Tip: The Hallways are long, you might want to request a room closer to the elevators if you don't lik...
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  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank The Big L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar Hotel & Golf Club, responded to this review, October 24, 2013
Hello The Big L –

Thank you very much for staying with us and for taking the time to review your stay. Thank you for your wonderful comments. We look forward to your next visit.

Stay well.

Jean de Vogue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Hills, California
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed October 14, 2013

The Westin Stonebriar is a beautiful resort with spectacular views of the country club, pool area and golf course. The rooms are dated but confortable with their signature heavenly beds. Platinum guest are not treated any differently than first time guest with very few room upgrades available.The Westen Theme is dated but works in the common area's like the bar and Legacy resturant. The location is not great if traveling to events in the Dallas / Ft worth area.
Overall a very nice resort with very nice emenities and very nice people.

Room Tip: The resort only has 11 suites on the entire property so platinum guest rarely get an upgrade. Ask fo...
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  • Stayed October 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jwg333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar Hotel & Golf Club, responded to this review, October 24, 2013
Hello jwg333 –

Thank you very much for your recent visit to the Westin Stonebriar hotel and for sharing with us the gift of feedback. We truly appreciate your loyalty as a Starwood Platinum member and while I am pleased that you enjoyed your overall stay, particularly our resort and our beds, I sincerely apologize for not having been able to fulfill your expectations during this past visit. I would greatly appreciate the opportunity to connect with you about how we missed this opportunity to recognize you and how we can recover this during your next visit. Please don’t hesitate to reach out to me directly at 972-668-8000.

Be well.

Jean de Vogue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Linkoping, Sweden
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 12, 2013

Great hotel with the best staff I've ever encountered in a hotel. A lot of hotels provide the same services, and have staff ready to help with most anything I've needed but only at Westin have I felt they serve with pride; most other places they do it (like put on another brewer of coffee) but they do it giving me a feeling that I annoy them. Not at Westin.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 3jean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar Hotel & Golf Club, responded to this review, October 21, 2013
Hello 3jean –

Thank you very much for recent stay and for your glowing review about our hotel and our Team.

We look forward to your next visit.

Be well.

Jean de Vogue
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed October 6, 2013

Stayed one Saturday night in October.

Hotel was quite a bit bigger than I expected. Was able to find parking right up front without valet, though later that night we couldn't find a spot without a bit of a walk. Check in was easy with complimentary bottled waters and apples. The lobby area is very nice with a great view of the golf course on the north side.

The bar area was just as nice looking with a big comfy couch and chairs in front of the fireplace. Cool place to lounge around.

The room was just OK. The door on the "balcony" was nice to let fresh air in. It was clean enough but there were stains on the floor carpet. The decor reminded me of my grandparents. A bit old. There was free bottled water in the mini fridge. Our room was almost all the way on the end of the building so it was a bit of a walk to get around.

We had an even numbered room that faced south so there wasn't any view. North side view I'm sure was awesome.

The pool area had a little putting green and bocce ball court. Was a bit too cold to try any of that stuff though. Looked kinda fun.

Room Tip: Odd numbered rooms or rooms on the north side
See more room tips
  • Stayed October 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hospitalityiskey, Front Office Manager at The Westin Stonebriar Hotel & Golf Club, responded to this review, October 21, 2013
Hello Kevin C –

Thank you very much for staying with us and for your positive comments about your stay. We look forward to your next visit.

Stay well.

Jean de Vogue
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Stonebriar Hotel & Golf Club

Property: The Westin Stonebriar Hotel & Golf Club
Address: 1549 Legacy Dr, Frisco, TX 75034-5926
Phone Number:
Location: United States > Texas > Frisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Frisco
#5 Business Hotel in Frisco
#7 Family Hotel in Frisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Stonebriar Hotel & Golf Club 4*
Number of rooms: 301
Official Description (provided by the hotel):
Located in the North Dallas suburb of Frisco, The Westin Stonebriar offers a rejuvenating haven away from the rigors of travel. ... more   less 
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Also Known As:
The Westin Stonebriar Hotel Frisco
Westin Stonebriar Hotel
Westin Frisco
The Westin Hotel In Frisco Tx
The Westin Stonebriar Resort
Westin Stonebriar Frisco Texas
Frisco Westin

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