We arrived around 8:00 p.m. to check in for a two-night stay. Upon arrival, we were informed that the water to all the hotel would be shut off at midnight until 4:00 a.m. This prevented us from going back out to eat or for a movie since we would not have water for showers upon our return; however, we had no other alternative but to continue check in since we would be charged for this hotel regardless and could not book another hotel now. We were compensated for our inconvenience with breakfast coupons....The next morning we left around 10:45 a.m., making sure the "Do Not Disturb" sign was not outside the door and leaving a note requesting additional towels since they had not been provided as requested in our reservation. We returned around 5:30 p.m. to find that housekeeping had not cleaned our room. The soiled towels remained on the floor, trash cans were still full, and the beds had not been made. The front desk staff sent up fresh towels and assured me the manager would be informed, and I would be hearing from him. However, the only person I heard from was the overnight security person who delivered the fresh towels and removed the trash and soiled towels. He offered three dessert cards, which we were unable to use. I have since emailed the General Manager on several occasions, but have received no response. I find this level of service unacceptalbe and inexcusable. We return to the area periodically, but are now staying elsewhere. There are too many excellent choices in the area to stay here.
- Official Description (provided by the hotel):
- Steps from the Frisco Convention Center, Stonebriar Centre, Toyota Stadium & Dr. Pepper Arena, Hilton Garden Inn Frisco offers superior service and amenities. Enjoy a refreshing drink in our Pavilion Lounge, a relaxing swim in our pool, an invigorating workout in our gym, or a delicious meal at The Great American Grill. If work beckons, enjoy complimentary Wi-Fi and remote printing, or make use of our business center and meeting rooms. Hotel near SH 121 & Dallas North Tollway. ... more less
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- Also Known As:
- Hilton Garden Inn Frisco Hotel Frisco