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Fredericksburg Inn & Suites
Ranked #4 of 25 Hotels in Fredericksburg
Austin, Texas
2 reviews
“Advertising better than experience”
2 of 5 bubbles Reviewed January 2, 2014

The first bad experience we had using a groupon! When we called at 10:00 a.m. to confirm the room had a microwave we were told that we would not be able to check-in before the 3:00 p.m. check-in. We didn't even ask for a early check-in. When we arrived at 3:45 no rooms were available for check-in. After my boyfriend stood in line the guy at the desk asked him if he wanted to check back later. No, he wanted to check in now! Another lady asked if there would be compensation for a late check-in by allowing for a later check-out. No accommodation was provided. My boyfriend was able to do all the checking in and have the hotel call us when our room was available.

The room itself was just slightly above average, however no working alarm clock. The sheets and towels could use some serious fabric softener.

The complimentary breakfast was a disaster. 1) There are only six tables for four people each for a hotel that has approximately 200 plus rooms. 2) The kolaches that are served in a warming tray are cold! Why serve them in a warming tray if you are not going to actually use the tray? You have to stand in a line to two microwaves and warm your food. This creates a bottleneck in the same space. The selection of food items is good, but the bottleneck created by not serving the food warm is ridiculous. Once you are able to get through the lines for your food forget about getting a table, you will just have to give up and trek back with your food to your room. They provide trays I think just for this inevitability. The second morning was no different with breakfast and was such a miserable experience the first morning we decided to just skip it all together and get something out on the road. Very poor planning and management of breakfast.

The only great thing about this place is its location.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fbggm, General Manager at Fredericksburg Inn & Suites, responded to this review, January 4, 2014
Thank you for your comments, we strive to be better and the comments do help. I do apologize that you had a bad experience when you stayed with us. We will take your suggestions and comments and brainstorm on how we can make our guest experience better. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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739 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (160)
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English first
San Antonio, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed December 30, 2013 via mobile

My wife and I decided to try this property due to its close proximity to Main Street; what a mistake that decision turned out to be. We are frequent visitors to Fredericksburg and have never had a bad experience at any of the other properties we have stayed at. In addition to the rock hard beds, flat pillows, lack of bedding, and missing alarm clock, we had a sleepless night due to a adult crowd partying around the pool below our room. As this might be common problem at hotels, the customer service we received upon contacting the front desk to voice our concern was appalling. After several failed attempts to contact someone via the phone in the room, we resorted to utilizing a cell phone, and were finally able to get someone to answer by selecting the reservation option on the automated answering system. When voicing our concern that it was 12:30AM and the party below us was disrupting our sleep, the employee annoyingly advised us that there were VIP's staying at the hotel and if we had a problem, we should contact the police. We angrily explained that my elderly parents were in the room next to us and we were expecting a quiet nights sleep after a long day. It was only then, that the employee offered to approach the group and ask them to quiet down. Fast forward to 2:30AM and the party is still going strong. After voicing our concerns during checkout the next day, the front desk attempted to make it right by offering us a couple of $20 off certificates for future reservations. What a joke, they went straight in the trash and we will never return!

Stayed December 2013, traveled with family
Helpful?
Thank michael k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fbggm, General Manager at Fredericksburg Inn & Suites, responded to this review, January 1, 2014
Thank you for your comments. I would like to start by saying that I apologize for the inconveniences you experienced during your stay. These things should've never happened and i will make sure that they don't happen to another guest. It seems we have some challenges that we need to address and i will address them. This is not the norm for our Inn and our staff, we have many many extremely satisfied guest and reviews to back that up. Unfortunately this happened to you and we are very disheartened by this situation. Again we apologize and hope you return to Fredericksburg in the near future.

Thank you,
Donna Herrera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
85 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed December 20, 2013

Guestrooms at this Fredericksburg, hotel feature complimentary wireless Internet access and weekday newspapers. Desks with chairs are included. Some rooms have views of central Circle.All guestrooms are nonsmoking units.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mitasvil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tomball, Texas
1 review
2 of 5 bubbles Reviewed December 13, 2013

The faucet in the bath tub dripped, when we told the front desk we heard another traveler say 'oh, I had that room last week' (not a good sign). It took two tries to fix it, so two nights of dripping. When the toilet over flowed, they deliver a plunger to us, because they didn't have any one there that could come and fix it that night. The sink drained slowly. With their continental breakfast they offered some powdered scrambled eggs for Saturday and Sunday, I would not suggest you try them. They also did not change the sheets and did not ask if we would like them changed. Not worth $169 a night!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacy_M_S13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fbggm, General Manager at Fredericksburg Inn & Suites, responded to this review, January 4, 2014
Thank you for your comments, suggestions do make a difference and we are happy to make positive changes to satisfy our guest. We apologize for any inconvenience you experienced during your stay with us and hope you return to visit in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garland, Texas
Level Contributor
144 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed November 6, 2013

This is a very clean hotel just a block away from the main shopping/dining area. The room smelled clean (no smoking odor covered with air freshener) and looked clean. They offered continental breakfast (waffles, pastries, kolaches, cereals, etc...) from 7-9am plus free soft drinks and juice 24 hrs a day. The price was cheap compared to other options. We had a king size bed and the room was still big enough to move around in. I will definitely stay there again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank matts905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed October 23, 2013 via mobile

My two friends and I stayed here for a girls' weekend. The location is fairly close to the main street, where all the shops are. The room was clean and just typical hotel decor. The landscaping was very nice. The pool area looked inviting, but we did not swim. I think it's heated? There was an outdoor, covered seating area with a TV. The staff were friendly. For the averageness (is that a word?), I thought it was pricey to stay here. It was a regular room, but i think we paid about 2.5 times more than it was worth. The breakfast was typical continental. The bathroom was very tiny, but clean. The doors to the room were on the outside of the building. We were on the highway side and heard a lot of road noise. Definitely request a room away from the road. A good place to stay as long as you are not expecting 4 star accommodations.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexTravelChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed October 13, 2013

We got to this hotel after one of the bed and breakfast around the city fail to confirm our booking, that we did months before and I even made 3-4 calls and email to confirm our reservation.

Thank god we manage to get room at this hotel, situated just few hundreds feet away from Main St and facing the small creek, it certainly give a very natural feeling.

The room are okay and bit outdated, but we are talking about Fredericksburg city, everything in this city are old and rustic.

What we love about the hotel is again its location.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Welly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fredericksburg Inn & Suites

Property: Fredericksburg Inn & Suites
Address: 201 S Washington St, Fredericksburg, TX 78624-4632
Phone Number:
Location: United States > Texas > Fredericksburg
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Fredericksburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fredericksburg Inn & Suites 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Fredericksburg Hotel Fredericksburg
Fredericksburg Inn And Suites

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