The first bad experience we had using a groupon! When we called at 10:00 a.m. to confirm the room had a microwave we were told that we would not be able to check-in before the 3:00 p.m. check-in. We didn't even ask for a early check-in. When we arrived at 3:45 no rooms were available for check-in. After my boyfriend stood in line the guy at the desk asked him if he wanted to check back later. No, he wanted to check in now! Another lady asked if there would be compensation for a late check-in by allowing for a later check-out. No accommodation was provided. My boyfriend was able to do all the checking in and have the hotel call us when our room was available.
The room itself was just slightly above average, however no working alarm clock. The sheets and towels could use some serious fabric softener.
The complimentary breakfast was a disaster. 1) There are only six tables for four people each for a hotel that has approximately 200 plus rooms. 2) The kolaches that are served in a warming tray are cold! Why serve them in a warming tray if you are not going to actually use the tray? You have to stand in a line to two microwaves and warm your food. This creates a bottleneck in the same space. The selection of food items is good, but the bottleneck created by not serving the food warm is ridiculous. Once you are able to get through the lines for your food forget about getting a table, you will just have to give up and trek back with your food to your room. They provide trays I think just for this inevitability. The second morning was no different with breakfast and was such a miserable experience the first morning we decided to just skip it all together and get something out on the road. Very poor planning and management of breakfast.
The only great thing about this place is its location.
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- Also Known As:
- Fredericksburg Hotel Fredericksburg
- Fredericksburg Inn And Suites