My wife and I decided to try this property due to its close proximity to Main Street; what a mistake that decision turned out to be. We are frequent visitors to Fredericksburg and have never had a bad experience at any of the other properties we have stayed at. In addition to the rock hard beds, flat pillows, lack of bedding, and missing alarm clock, we had a sleepless night due to a adult crowd partying around the pool below our room. As this might be common problem at hotels, the customer service we received upon contacting the front desk to voice our concern was appalling. After several failed attempts to contact someone via the phone in the room, we resorted to utilizing a cell phone, and were finally able to get someone to answer by selecting the reservation option on the automated answering system. When voicing our concern that it was 12:30AM and the party below us was disrupting our sleep, the employee annoyingly advised us that there were VIP's staying at the hotel and if we had a problem, we should contact the police. We angrily explained that my elderly parents were in the room next to us and we were expecting a quiet nights sleep after a long day. It was only then, that the employee offered to approach the group and ask them to quiet down. Fast forward to 2:30AM and the party is still going strong. After voicing our concerns during checkout the next day, the front desk attempted to make it right by offering us a couple of $20 off certificates for future reservations. What a joke, they went straight in the trash and we will never return!
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- Also Known As:
- Fredericksburg Inn And Suites
- Fredericksburg Hotel Fredericksburg