prepaid thru Hotels.Com for three nights, could not arrive on first night, but, did arrive next day.
Was told no room available until 3:00.
Had ugly scene with desk clerk about prepaying for a room, the sold my room to someone else even though I paid for it.
Hotel and accomodations were great, clean with nice breakfast, would stay again.
I took it up with Hotels.Com and they said the hotel can sell you room, even if you had prepaid for it.
So what's the point in booking thru Hotels.Com? No where on my reservations docs does it say your room can be sold out from under you
Will never book with Hotels.Com again
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