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9 - 14 of 72 reviews
Reviewed August 28, 2016

Very friendly, courteous staff. Room was very clean and comfortable. You''ll get much better sleep, though, if you stay in one of the rooms on the opposite side of the main road. Way too much truck and train noise for this light sleeper. Staff accommodated my request to relocate without hesitation.

Room Tip: See comments above.
  • Stayed: August 2016, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank bcinphx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittney M, Manager at Franklin Inn & Suites, responded to this reviewResponded August 30, 2016

We want to let you know we are very sorry about the traffic noise. We are also glad we could accommodate you into a room that isn't as noisy. I'm very glad you enjoyed the rest of your stay and we want to thank you for staying with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2016

My husband and I traveled to Franklin for our son's wedding. We stayed two nights here and had a lovely visit. The room was large and spacious, the bedding comfortable with a softer mattress. We had a choice of four pillows, which was nice for my husband and I. Since the hotel is not all that large, it is easy to find an exit door to the parking lot on the first floor and quick to reach the hotel lobby. The free breakfast buffet was delicious with gravy, sausage, bacon and eggs along with waffles. My elderly father sampled it all! We all agreed that this is a wonderful hotel. Thank you Kaci, for checking on the buffet so often and refilling food. Also, for helping me early one morning when I was trying to charge my telephone. :) We'll be back!

Room Tip: We enjoyed our first floor room--easy in and out using several exits.
  • Stayed: August 2016, traveled with family
    • Location
    • Rooms
    • Service
Thank Ruth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittney M, General Manager at Franklin Inn & Suites, responded to this reviewResponded August 23, 2016

Thank you for staying with us, we are glad you enjoyed your stay. We hope to see you all back for another night at our hotel. I will also let Kacy know what a wonderful job she did during breakfast. I also want to thank you for your review, it was very nice of you so take the time to review our property.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2016

excellent service and staff and great pool and breakfast and the room was very comfortable and cozy and was located in the perfect location and was in walking distance of stores and places to eat and parks and schools

  • Stayed: August 2016, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank Pedro R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2016

This is a beautiful, new, nicely landscaped place. The town is small but charming. There is a train that runs through nearby often but with the air conditioner on, it's not bad. The only drawback is the discomfort of the mattresses. Our group consisted of 2 parents with adjoining room for 3 kids. All of us were uncomfortable with the mattresses, my husband and I the most. Other than that, very nice experience.

  • Stayed: July 2016, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank Delton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2016

Fantastic hotel! We had trouble with our new car and pulled into this BW with no reservation. From check-in to check-out, they took care of us like family. They handled our handicapped room needs, helped with our service dog, found a car dealership to fix our car, and suggested restaurants for vegan meals. This BW in Franklin, TX is truly a diamond! We would recommend it to anyone traveling through Franklin.

  • Stayed: June 2016, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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