The Worthington is in one of the best locations in Fort Worth, right next to Sundance Square. The hotel is actually very nice, however, service is absolutely abysmal.
1) Check in was fine, though they could not locate either reservation (we had two rooms). I had to pull the reservations off of the Marriott.com website.
2) No recognition of loyalty or status. I had to ask if the hotel had a lounge available, and the answer was "yes", but no offer of location.
3) Visited the lounge during "open" hours, and found no one there, and nothing open (no honor bar). After Friday, papers were not replaced.
4) Weekend room cleaning was ridiculous. We left the hotel at 10AM. At 5PM, upon returning to the room, the room had still not been cleaned. Housekeeping finally showed up at 5:40PM.
On the plus side, the hotel did deliver fruit, wine and cheese to the room the first night, unannounced.
- Official Description (provided by the hotel):
- A luxury in downtown Fort Worth that offers special weekend package rates. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Fort Worth
- Fort Worth Renaissance