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“Initial Service was Slow” 4 of 5 bubbles
Review of Hilton Fort Worth

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Hilton Fort Worth
Ranked #12 of 110 Hotels in Fort Worth
Certificate of Excellence
GreenLeadersBronze level
Odessa, United States
1 review
“Initial Service was Slow”
4 of 5 bubbles Reviewed April 9, 2014

Our initial service was slow, Valet took forever. Had to unload our own luggage due to lack of bellboy service. Waited in line to check in for 15 minutes. Once in our room, we only had 1 bath towel. Called housekeeping twice. Husband had to come back downstairs and retrieve our own towels. Room service was ridiculously overpriced. Checkout was smooth sailing.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sandra O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Hilton Fort Worth, responded to this review, April 10, 2014
Thank you for staying with us recently and taking time to review your stay. I apologize for the services provided. It is not something you should expect or experience. I do appreciate your honest comments and feedback. Thank you. Dave Fulton VP and General Manager. dave.fulton@hilton.com
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1,204 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Okinawa, Japan
1 review
5 of 5 bubbles Reviewed April 9, 2014

Perfect location if you have any events to attend at the Convention Center. Hotel Lobby has FREE WiFi and an easy access Business Center. Hotel also has a Starbucks and an outstanding steak house with other restaurants within a 5 minute walk. Could not ask for more from this hotel except the rooms need to be upgraded as they are starting to show signs of wear & tear. We will definitely stay there again.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Hilton Fort Worth, responded to this review, April 10, 2014
Thank you for staying with recently while attending events a the Fort Worth Convention Center and for taking time to review your stay. We are pleased that you did enjoy your visit to Fort Worth and our hotel. I appreciate your comments and feedback. We are fortunate to have Starbucks in the hotel- now offering hot breakfast and lunch sandwiches and also the famous Ruth Chris Steak House as well as numerous other restaurant and entertainment in walking distance. We are also starting the "refresh" of our guest rooms very soon. Thank you again. Dave Fulton VP and General Manager. dave.fulton@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 5, 2014 via mobile

Everything you would expect from a Hilton hotel but with that added US customer service that is infamous! Downsides were the breakfast and bathrooms, but a Starbucks on site made up for it. The hotel is situated in downtown Fort Worth. There is more activity in a nuclear fall out area than here! Great for business purposes, rubbish if you are visiting for more than a day!

Stayed November 2013, traveled on business
Helpful?
Thank Seb P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Hilton Fort Worth, responded to this review, April 6, 2014
We thank you for staying with in November and for taking time review your stay. I am sorry the downtown area did not make a great impression on you. Typically many guests enjoy the many restaurants, entertainment and night life as well numerous events that take place in the downtown area- from "Parade of Lights" in November, " Main Street Art Festival" in April, "the Main Table" on Main in September, the new Sundance Square Plaza that opened in the middle of November, the Fort Worth Stock Show and Parade in January. Bass Hall, 7th street entertainment area and numerous Cultural venues. I appreciate your kind words regarding the services provided at the hotel especially Starbucks- we just introduce a new line of pastries and new hot breakfast and lunch sandwiches. We are hopeful you will consider Fort Worth again- Thank you. Dave Fulton VP and General Manager. Dave.Fulton@hilton.com
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Oakland, United States
1 review
5 of 5 bubbles Reviewed April 5, 2014

This hotel is well worth the expense of the rooms. I was there for a conference and found my room quite and clean despite the amount of guests in the hotel at the time. The only wish I had for my stay would have been a complimentary breakfast.

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Hilton Fort Worth, responded to this review, April 6, 2014
Thank you for staying with us recently for a conference and taking time to review your stay . I appreciate your comments and feedabck. We are pleased that you enjoyed your accommodations. We are hopeful on your next visit to Fort Worth that you will stay with us again. Thank you again. Dave Fulton VP and General Manager. dave.fulton@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lombard, Illinois
Level Contributor
1,643 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 299 helpful votes
5 of 5 bubbles Reviewed April 1, 2014 via mobile

Stayed on business. The lobby and conference rooms are very nice. The history with Kennedy is nice. I was on the 11th floor. The rooms are very large for a hotel. And very clean. Each night the staff did a turn down service and let cards with quotes from Kennedy's speeches which was a nice touch. Overall a very pleasant stay.

Stayed April 2014, traveled on business
Helpful?
Thank LostALot22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Hilton Fort Worth, responded to this review, April 2, 2014
Thank you for staying with us recently and for taking time to review your stay. I appreciate your comments and thank you for understanding the history of the hotel. We hope on your next visit to Fort Worth you will stay with us again. Thank you. Dave Fulton VP and General Manager. dave.fulton@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 31, 2014

I found the Hilton, Ft Worth a comfortable and relaxing place to stay, amid the pressures and stresses of attending a professional conference. Location is convenient to the convention center and equally convenient to the downtown entertainment district "Sundance Square." Generously sized rooms, kept very clean and tidy. Overall condition of teh hotel indicated deliberate care and attention to details. Breakfast buffet was plentiful, with good variety of items.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Hilton Fort Worth, responded to this review, April 1, 2014
Much thanks for staying with us recently and taking time to review your stay. I am pleased that you enjoyed your stay with us and found the hotel to comfortable, relaxing, clean, close restaurants and entertainment and as you indicated "deliberate care and attention to details" Nice words and very much appreciated. We hope when you visit Fort Worth again that you will stay with us and recommend others to stay as well.. All the best and thanks. Dave Fulton VP and General Manager. dave.fulton@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 30, 2014

The Hilton Fort Worth is an excellent hotel. We were greeted by friendly employees. The hotel lobby had a very friendly and open feel. So glad there was a coffee shop in the lobby. There was a historical significance with this hotel regarding JFK. Such a lovely hotel. I stayed in the Presidential Suite. It was phenomenal!!! I was surrounded by history. My room was gorgeous, spacious, super clean, large and absolutely inviting. The suite was full of pictures of JFK and his family. It also had 2 giant chandeliers. I was overwhelmed with the beauty of the suite. This hotel was conveniently close to the convention center and lots of restaurants, coffee shops and fun places to have cocktails. The service at the hotel was fantastic, friendly and accomodating. I would definitely stay here again! Thanks Hilton!

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RoxxG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Hilton Fort Worth, responded to this review, March 31, 2014
Thank you for staying with us recenlty for your events at the hotel and also at the convention center and for taking time to review your stay. I do appreciate comments- from Presidential Suite to the history of the hotel to ideal location close to so many restaurants, coffee shops, entertainment and your wonderful comments regarding the staff and your all overall stay. Much thanks. Dave Fulton VP and General Manager. dave.fulton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Fort Worth

Property: Hilton Fort Worth
Address: 815 Main St, Fort Worth, TX 76102
Phone Number:
Location: United States > Texas > Fort Worth > Downtown Fort Worth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Fort Worth
#3 Luxury Hotel in Fort Worth
#8 Romantic Hotel in Fort Worth
#12 Business Hotel in Fort Worth
#16 Family Hotel in Fort Worth
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Fort Worth 4*
Number of rooms: 294
Official Description (provided by the hotel):
Famous as the scene of 35th President John F Kennedy's final address on the morning of November 22, 1963, Hilton Fort Worth is located in downtown Fort Worth, TX. This hotel is a stone's throw away from Sundance Square and minutes from the Fort Worth Cultural District, the Stockyards area and Texas Christian University (TCU). Experience comfortable guest rooms offering amenities such as a 42-inch flat-screen cable HDTV and WiFi access. For more space, upgrade to a stylish suite or executive room at our Hilton hotel. Savor your favorites at Ruth's Chris Steak House or enjoy a coffee at the onsite Starbucks. Impress colleagues and friends alike by hosting your next event in downtown Fort Worth with a range of meeting room options. We cater to your business or social needs. As one of the only hotels next to the Fort Worth Convention Center, we offer business services and WiFi in all rooms for your convenience. ... more   less 
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Also Known As:
Hilton Fort Worth Hotel Fort Worth
Hilton Hotel Fort Worth
Fort Worth Hilton

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